Experience

Belong

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Practice Development Facilitator

  • 2022 - Present

  Staffordshire, England, United Kingdom

• Lead Senior Support Worker/Floor Manager

  • 2019 - 2022

• Support Worker

  • 2017 - 2019



Butler & Gardener

• Assistant Manager

  • Aug 2012 - Sep 2013

  Stoke-on-Trent, United Kingdom • Day to day running of the shop including key-holding duties • Ordering stock • Up keeping health and safety standards • Opening and closing the shop • Till operations and managerial till operations • Processing refunds and exchanges • Till checks, banking and cashing up • Writing up end of day paper work • Dealing with phone inquiries • Helping customers with complaints and queries • Till training staff • Accepting deliveries • Merchandising • Stock… Show more • Day to day running of the shop including key-holding duties • Ordering stock • Up keeping health and safety standards • Opening and closing the shop • Till operations and managerial till operations • Processing refunds and exchanges • Till checks, banking and cashing up • Writing up end of day paper work • Dealing with phone inquiries • Helping customers with complaints and queries • Till training staff • Accepting deliveries • Merchandising • Stock pricing • Up-keeping staff's product knowledge Show less



Arthritis Research UK

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Manager

  • Mar 2012 - Jul 2012

  Crewe, United Kingdom • Day to day running of the shop • Opened and closed the shop • Processed refunds and exchanges • Processed till checks, banking and cashing up • Wrote up end of day paper work • Dealt with customer complaints and queries • Sorted donations, checked it was undamaged, good condition and clean • Priced items • Sorted and cleaned bric-a-brac • Processed incoming donations • Dealt with Van Collection drivers, the Rag men and the Recycle man • Kept track of the weeks… Show more • Day to day running of the shop • Opened and closed the shop • Processed refunds and exchanges • Processed till checks, banking and cashing up • Wrote up end of day paper work • Dealt with customer complaints and queries • Sorted donations, checked it was undamaged, good condition and clean • Priced items • Sorted and cleaned bric-a-brac • Processed incoming donations • Dealt with Van Collection drivers, the Rag men and the Recycle man • Kept track of the weeks targets • Till trained, steamer trained and ticket gun trained volunteers • Merchandising Show less



Pilot Fashion

• Supervisor

  • Sep 2011 - Mar 2012

  Stoke-on-Trent, United Kingdom Key-holder duties Money handling Supervising staff Supervising fitting rooms Till operations Processing refunds and exchanges Cleaning shop Training staff Merchandising Stock replenishment Posting online customer orders



WHSmith

• Head of Lottery

  • Jan 2009 - Sep 2011

  Stoke-on-Trent, United Kingdom Ordering Lottery stock as well as displaying promotional signs. (Lottery audit went from 20% to 90% in 2 months) Training staff on the Lottery terminal and Lottery rules Till training staff Merchandising Stock replenishment Stock rotation Refunds & exchanges Customer ordering



Mitchells & Butlers PLC

• United Kingdom
• Hospitality
• 700 & Above Employee

• Bartender

  • Feb 2008 - Jan 2009

  Stoke-on-Trent, United Kingdom Bartending Staff training Opening and closing bar Serving food to bar customers Stock replenishment Cleaning bar and bar area