Catherine Cabang
Project Manager at Universal Access and Systems Solutions Inc.- Claim this Profile
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English Professional working proficiency
Topline Score
Bio
Credentials
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Introduction to Software Project Management
Alison - Free Online LearningAug, 2021- Nov, 2024 -
Project Management Fundamentals
MST ConnectAug, 2021- Nov, 2024 -
Agile Essentials: A Practical Guide to the Agile Process
Alison - Free Online LearningJul, 2021- Nov, 2024 -
Project Communications Management
PluralsightApr, 2020- Nov, 2024 -
Software Process Management
PluralsightApr, 2020- Nov, 2024 -
Transformational Leadership
Alison - Free Online LearningApr, 2020- Nov, 2024 -
RPA Business Analysis Fundamentals
UiPathOct, 2019- Nov, 2024 -
RPA Business Analyst Foundation
UiPathOct, 2019- Nov, 2024 -
RPA Starter
UiPathOct, 2019- Nov, 2024
Experience
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Universal Access and Systems Solutions Inc.
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Philippines
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IT Services and IT Consulting
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100 - 200 Employee
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Project Manager
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Feb 2019 - Present
• Create & manage project plans• Define project schedules, allocate resources and monitor progress• Oversees strategic plan, monitoring and adapting as needed• Align and maintain project objectives with company goals, and make sure project team is clear on objectives• Deliver and install technology solutions• Help project team with the design and development tasks• Lead process of issue identification and resolution• Manage risk tracking process• Monitor and manage scope• Reports on project progress, offers viable solutions and opportunities as they arise• Implements change practices• Manages resources to make sure schedule is on track• Lead meetings and set expectations for project team• Manage all documentation• Work multiple projects simultaneously• Foster partnership and quality to customer/stakeholder/sponsor
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Straive
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Singapore
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IT Services and IT Consulting
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700 & Above Employee
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Content Specialist
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Nov 2016 - Feb 2019
• Act as Subject Matter Expert. Mentor/assist the Content Operation team in addressing the customers/client concerns/issues.• Designs, implements, and creates more complex process development initiatives with direction and input from business owners.• Manage and enhance the content, organization and appearance of the data online.• Responsible in creating product requirements for the new acquired and re-written publications.• Monitors the builds process of the newly acquired Publications and make sure to release on time.• Address web content accessibility, governance and privacy best practices.• Collaborate with other teams to ensure that the web content is correct and current, updating as needed.• Provide quality assurance for publications and web content.• Analyze and identify methods to optimize search engine positions.• Analyze web statistics to identify changes and improvements to user experience, and collaborate with the Engineers or Editors for enhancements.• Responsible for existing content of assigned processes for the assigned products or publications. This includes the SOPs, supporting documentation (Conversion/Keying instructions), process flow, and annual review of the content. • Serves as a contact person for corporate and production operations, offshore and onshore operations, information technology, sales, marketing, licensing and selected vendor partners as assigned. • Coordinates with vendors for possible concerns. • Performs other related duties as directed by supervisor or onshore counter parts/mentors.• Sends report to the clients, licensing and within the team, also performs other duties as assigned and other ADHOC task.
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Senior Data Analyst
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Dec 2012 - Nov 2016
Data Analyst (Content Information Solution - Maintenance) • Receives and investigates inquiries or complaints through a ticketing system. • Performs check-out on the transitioned products to further assess the accuracy or quality of the converted file.• Handles ticket by it priority (Eclipse-2hrs, Severity 1 and Customer Impact - 24hrs, Severity 2 – 48hrs and Severity 3-6 – 21 days).• Determines to which process or team the concern should be forwarded (e.g., conversion complaints are given to the Software Engineers and for document that already online are given to the Update Editors).• Verified if the issue exist and troubleshoot the error cause on the reported problem.• Compared raw data with online documents and with the vendor sites.• Check and review the VISF and XML tags for any issues.• Provide instruction on how the ticket to handle/resolve the issue.• Performed thorough checkouts to verify that the issues reported were already fixed before resolving the ticket.• Communicates with the Update Editors and Software Engineers if needed.• Revised Conversion Instruction (CI), Data-Type-Definition (DTD) whenever needed and approved by the SME’s to provide/check the validity of the file elements/segments.• Communicates with client through email and con-call, product managers and SME (Subject Matter Expert) for issues/concerns and update status of assigned tasks.• Attends conference meeting with the SME’s for the status and update of the tickets.
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Data Analyst
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Jan 2010 - Apr 2012
Data Analyst (Health BPO Account – Maintenance)• Accurately processed approximately 50-150 transaction’s with different queues on a daily basis in a busy fast paced environment.• Encode and handles (add/edit/delete) clients confidential information per request.• Execute daily inventory reports, production log and capacity reports for each processor and as a whole team.• Communicates with the Onshore Operation Expert over the phone regarding the updates with policies and procedures.• Trained new Data Processor`s on departments policies and procedures depending to the complexity of the scenarios per queue.
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Education
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2005 - 2009
Cavite State University
BS, Information Technology
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