Experience

Donvale Early Learning Centre

• Australia
• Higher Education
• 1 - 100 Employee

• Business Manager

  • Aug 2018 - Present

  - Oversee operations to ensure regulatory compliance and continuous business improvement - Develop team training intiatives to improve workplace culture and employee skill development - Manage multiple stakeholders to provide optimal business outcomes - Oversee operations to ensure regulatory compliance and continuous business improvement - Develop team training intiatives to improve workplace culture and employee skill development - Manage multiple stakeholders to provide optimal business outcomes



ANZ

• Australia
• Banking
• 700 & Above Employee

• Assistant Relationship Manager - Emerging Corporate

  • Feb 2016 - Aug 2018

  - Built relationships with a portfolio of high value clients with $10M-$35M debt requirements.- Assisted business growth through acquisitions, asset purchases and/or working capital solutions.- Identified opportunities for improved banking efficiency with new and existing clients.- Monitored and assessed credit risk, ensuring compliance at all times.

• Customer Experience & Capability Consultant (Graduate)

  • Aug 2015 - Feb 2016

  - Presented best practice principals to senior stakeholders in Customer Experience Roadshow.- Developed media presentations for use by senior management in the annual SBB Summit.- Managed various internal teams and stakeholders to ensure project deadlines were met.- Analysed banker RSI data and generated accurate reports for state leaders.

• Assistant Pricing Manager (Graduate)

  • Feb 2015 - Aug 2015

  - Analysed FUM and margin movement to provide pricing support for product managers.- Advised banking managers on optimum pricing solutions.- Processed pricing changes on ANZ systems with high accuracy.- Proactively identified and corrected system issues and errors.



FCB Global

• United States
• Advertising Services
• 700 & Above Employee

• Marketing Intern

  • Jan 2013 - Feb 2013

  - Delivered insights into advertising campaigns and trends of competitors. - Presented case studies to leverage strategies of successful re-branding campaigns. - Translated reports from Chinese to English. - Delivered insights into advertising campaigns and trends of competitors. - Presented case studies to leverage strategies of successful re-branding campaigns. - Translated reports from Chinese to English.



China BlueSky Partners

• China
• Financial Services
• 1 - 100 Employee

• Market Research Intern (Freelance)

  • Jan 2013 - Feb 2013

  - Analysed industry statistics to identify target audience for advertising campaigns. - Presented design ideas for branding refresh project. - Analysed industry statistics to identify target audience for advertising campaigns. - Presented design ideas for branding refresh project.



PappaRich Group

• Malaysia
• Food and Beverage Services
• 1 - 100 Employee

• Bartender

  • Aug 2012 - Dec 2012

  - Provided excellent customer service in a fast-paced and demanding environment. - Provided excellent customer service in a fast-paced and demanding environment.



Kumon North America, Inc.

• United States
• Education Administration Programs
• 700 & Above Employee

• Tutor

  • Aug 2007 - Sep 2009

  - Patiently taught primary-high school students English and Mathematics. - Patiently taught primary-high school students English and Mathematics.