Experience

PCMSI

• United States
• Telecommunications
• 1 - 100 Employee

• Call Center Representative

  • Jun 2014 - Present

  Delivered clear, succinct messages matching tone and style with the intended audience. Seamlessly handled a number of tasks including troubleshooting, booking appointments, filing job tickets, paging medical consultations, placing orders, and updating records. Gathered and relayed relevant information with callers by politely maintaining control of conversations. Delivered clear, succinct messages matching tone and style with the intended audience. Seamlessly handled a number of tasks including troubleshooting, booking appointments, filing job tickets, paging medical consultations, placing orders, and updating records. Gathered and relayed relevant information with callers by politely maintaining control of conversations.



Gannon University

• United States
• Higher Education
• 700 & Above Employee

• Web Writer/ Editor

  • Jan 2012 - Apr 2014

  GreenEriePA.Org Project Website Development As a member of a small group, I launched www.greeneriepa.org, which features over one hundred informative and instructional articles on green living and environmental concerns. I also contributed to an article featured in the Community Works Journal. I've worn many hats while working on the GreenEriePA project: -As a writer, I researched and wrote concise articles on green issues, practices, and products, reaching out to many experts from government agencies, businesses, and environmental non-profit groups. -As an editor, I proofread and revised article drafts written by coworkers and contributing students, making changes for clarity and accuracy while preserving the spirit of their work. -As a website developer, I assessed options for hosting and maintaining the website long term. I investigated and evaluated online tools to meet the multimedia needs of a website. I learned and practiced up to date techniques for SEO, social media, and newsletter distribution to get our word out there in the world. -Lastly, as a team player, I trained coworkers and managers in technical aspects of maintaining and operating the website and its media.



Edinboro University of Pennsylvania

• United States
• Higher Education
• 1 - 100 Employee

• Personal Care Aide

  • 2009 - 2010

  I provided care to approximately fifty disabled students living in the Towers dormitory. I familiarized myself with each student's individual needs, advocating self-reliance whenever possible, but providing consistent assistance with day-to-day care and tasks such as dressing in the morning and for bed, showering, eating meals, using the restroom, cleaning and laundering. I provided care to approximately fifty disabled students living in the Towers dormitory. I familiarized myself with each student's individual needs, advocating self-reliance whenever possible, but providing consistent assistance with day-to-day care and tasks such as dressing in the morning and for bed, showering, eating meals, using the restroom, cleaning and laundering.



Edinboro University Office for Students With Disabilities

• Homework Aide

  • 2006 - 2007

  I assisted disabled students with class-related activities including note-taking, typing, exam preparation, testing, and homework/project completion. I established a schedule with the student(s) at the beginning of each semester, discussing with them their needs and responsibilities. I maintained a firm stance on issues of academic honesty and encouraged students to be self-reliant whenever possible. I assisted disabled students with class-related activities including note-taking, typing, exam preparation, testing, and homework/project completion. I established a schedule with the student(s) at the beginning of each semester, discussing with them their needs and responsibilities. I maintained a firm stance on issues of academic honesty and encouraged students to be self-reliant whenever possible.