Accountant and Logistics Coordinator

• Dec 2021 - Present

Accounting Tasks: - Posts and processes journal entries to record all business transactions using QuickBooks. - Maintain the general ledger by processing invoices and receipts. - Review suppliers' invoices and check their accuracy and process payments using online banking. - Update accounts receivable and accounts payable. - Assists in the processing of balance sheets, income statements, and other financial statements - Create ad-hoc reports for various business needs. - Assists in the filing of the VAT return. - Prepare payroll according to the wages protection system (WPS) - Act as the point of contact for banks - Assist in the processing of employment visas. Logistics Tasks: - Check the best freight cost with the different logistics companies. - Handling, coordinating and following up on incoming and outgoing shipments from Dubai Airport Free Zone (DAFZA) through communication with local and foreign teams (especially in Hong Kong) - Prepare and submit necessary documents required for clearance of inbound and outbound shipments, such as e.g. commercial invoices, delivery advice, packing list and issue COO using the Dubai Chamber portal. - Maintain and update the database of stocks, and ensure product availability. Show less

Assistant Accountant Cum Administrative Assistant

• Dec 2020 - Sep 2021

• Support senior accountants in the preparation of financial statements using MS Excel. • Prepare monthly and annual income tax returns and VAT. • Carry out administrative duties such as filing, typing, copying, scanning, etc. • Welcome clients by greeting them, in person or on the telephone, and answering or directing inquiries. • Provide direct administrative assistance to the CEO. • Support senior accountants in the preparation of financial statements using MS Excel. • Prepare monthly and annual income tax returns and VAT. • Carry out administrative duties such as filing, typing, copying, scanning, etc. • Welcome clients by greeting them, in person or on the telephone, and answering or directing inquiries. • Provide direct administrative assistance to the CEO.

Senior Customer Service Consultant and FloorWalker

• Feb 2017 - Jun 2020

-Quickly promoted to Floorwalker at Careem NOW ( Online platform for food delivery), supporting 80 agents per shift. -Awarded Certificate of Appreciation for being 2019 top performer. -Commended by management for efficiency and positive attitude. Received quarterly bonus in 100% of quarters for high satisfaction scores. -Used coaching skills to meet the team monthly target of quality scores, customer satisfaction survey and average handling time. -Maintained 120% of the emails productivity target per day at Digital River (Global E-commerce service reseller). -Took around 100 calls per day at Du (Telecommunication in UAE), with a 20% above average rate. -Handled 5 chats professionally at the same time, providing full accurate information and documenting the customers' concerns as well. -Received around 3 thanks letter from customer on daily basis, for providing excellent customer experience. Show less

Trainee

• Jul 2016 - Feb 2017

Collect the school fees and record daily transactions. Develop and maintain a filing system. Office management - opening and closing office, managing supplies Collect the school fees and record daily transactions. Develop and maintain a filing system. Office management - opening and closing office, managing supplies

Trainee

• Aug 2015 - Aug 2015