Experience

Ecodek

• United Kingdom
• Building Materials
• 1 - 100 Employee

• Trade Sales Coordinator

  • Oct 2015 - Present

  Providing a high standard of customer service and support throughout the sales order process. Dealing with all trade sales enquiries and queries Process and monitor Sales orders Developing and maintaining client relationships through excellent customer services skills including: a. Routine telephone and email contact b. Working with other sales and market staff to progress enquiries c. Recording sales enquiries and ensuring follow up responses are performed Keeping abreast of the company product range and the technical data associated with the product range Sending out of daily samples to trade and retail clients Writing weekly blogs for the business. Show less



Tetra Pak

• Switzerland
• Packaging & Containers
• 700 & Above Employee

• Customer Support Administrator

  • Oct 2014 - Sep 2015

  The role exists to support the customer facing Sales and Customer Management and the Marketing and Product Management teams and through the process matrix supports customer profitability, satisfaction and growth of the Tetra Pak carton business. Managing the Key Account Director and SCM North West Europe team – booking meetings, expenses, taking minutes, product samples management, logistical arrangements and team events. Maintenance of Customer Master Data, including the set up of the new customer accounts. Acting as the first point of contact for new business enquiries, in support of the Business Development Team. Preparation of purchase orders, payment requests, accruals etc for the SCM and MPM teams. Checking customer claims for Marketing Support, arranging payment and related documentation. Arranging Corporate Hospitality Events Working with the project team I became involved in the strategy and planning for a packaging event in London called Pro2Pac. Show less



Radio Maelor

• Wrexham

• Voluntary Secretary and Presenter for Radio Maelor

  • Sep 1995 - 2015

  Presenting my own programme from September 1995 to current sponsored by Sainsbury's Plas Coch in Wrexham Training new presenters Attending committee meetings and typing up minutes. Promoting Hospital Radio in Wrexham Setting up a new website for Radio Maelor Charity Work with St Christophers School in Wrexham with the help of Sainsbury's Plas Coch Wrexham, Asda, Wrexham and Erdigg Rotary Club in Wrexham. Presenting my own programme from September 1995 to current sponsored by Sainsbury's Plas Coch in Wrexham Training new presenters Attending committee meetings and typing up minutes. Promoting Hospital Radio in Wrexham Setting up a new website for Radio Maelor Charity Work with St Christophers School in Wrexham with the help of Sainsbury's Plas Coch Wrexham, Asda, Wrexham and Erdigg Rotary Club in Wrexham.



Betsi Cadwaladr University Health Board

• Wrexham

• Temporary Telecoms Administrator

  • Jul 2014 - Oct 2014

  Provide a high level of customer service dealing with new mobile phone requests and processing orders across all hospitals, community sites and surgeries for North Wales. Dealing with faults and being the first line of support for queries via telephone and email. Ensure that all call requests are responded to in Servicepoint internal system and followed up. Updating case notes in the call and close off requests when completed. Liaising with Vodafone in relation to updating mobile phone records, investigating if SIMS were active and restoring numbers, re-using blank SIMS and issuing out new mobile numbers to employees. Updating Vodafone database, SIM card records and user changes. Ensure that internal re-charges for mobile phones, replacement kit and additional equipment take place and are forwarded onto the Finance Team to include departmental cost codes. For Blackberry requests, I ensure they are synched up to employees email accounts. In order to do this I have to link the device up to the BES system before issuing out this type of kit. Updating Telecom spreadsheets and accurate record keeping using Sharepoint filing system. Responsible for raising requisitions for new mobile phones through the Oracle ordering system. Ensuring that old stock of mobile phones are either re-used or recycled with the assistance of preferred suppliers as part of a cost saving exercise. Achievements - During a short period of time I have been able to reduce the amount of calls in the Servicepoint system and have familiarized myself with BCU policies and procedures. Show less



Tetra Pak

• Switzerland
• Packaging & Containers
• 700 & Above Employee

• Technical Services Administrator

  • Nov 2013 - Apr 2014

  Main responsibility is to support Field Service Engineer's with Service Order Management. Activities range from service and purchase order creating to final billing. Customer Service/Support - taking calls from Customers in relation to machinery issues/breakdownsBilling activities including raising invoices and credit notes.Ordering spare parts for machinery and liaising with the parts centre in relation to delivery dates.Raising workwear requests and tool orders for the Field Service Engineers.Approving work reports and creating monthly overtime reports for the Field Service Engineers. Assisting Engineers with their training requirements. Supporting Engineers with travel and accommodation. Show less

• HR Administrator

  • Nov 2012 - Nov 2013

  My main objective was to provide full support to the HR department to all Tetra Pak Companies in UK and Ireland and to demonstrate best practice systems and procedures.Dealing with internal and external recruitment campaigns. I have direct contact with agencies, candidates, and Managers. Co-ordinating interviews and taking part in them.General Administration - Sending out contracts and letters of employment, monitoring of absence and holiday records and liaising with the Payroll department. Maintenance of employee electronic and manual records, training records and HR policies.Dealing with various administration queries for other Tetra Laval Groups worldwide Assist with other general duties to ensure smooth running of the HR department for Payroll, Compensation and Benefits Manager and HR Business Partners.Set up of immigration documentation Maintenance of visa and passport details. Liaising with Solicitor to check our legislation requirements and procedures are being met.I have been involved in a project whereby I collated documentation covering our procedures and processes to form part of the company's new webpages. Show less



Moneypenny

• United Kingdom
• Facilities Services
• 300 - 400 Employee

• Personal Assistant

  • Jul 2011 - Aug 2012

  Personal Assistant Legal Team Answering calls daily for the Legal Services Team and PA department for clients. Ensuring that all calls are either transferred, sent by email or text to clients. Introducing firms to the Moneypenny service and finding the best way of tailoring their requirements to suit their call volumes. Dealing with all clients queries and updating their diaries as and when requested. Working in a team to ensure that all client screens are kept up to date. Show less



LMS (Legal Marketing Services)

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Personal Assistant

  • Oct 2003 - Mar 2011

  PA to Finance and IT Director. Diary management and booking meeting rooms. Arranging Travel, accommodation and processing credit card and cash expenses. Arranging and attending monthly Board meetings and taking minutes. Ensure that all management information is produced and sent to all members of the Board in advance of Board Meetings. Monitor absences and holidays records Preparing employee contracts and arranging company inductions. Working alongside the Sales & Marketing Director, involvement in preparing Powerpoint presentations. Responsible for managing the Group’s car fleet. Involving buying and selling vehicles. A key support to the internal Business Continuity plan. Show less



EFB Ltd

• Rhostyllen Wrexham

• Senior Secretary

  • May 2000 - Mar 2003

  Secretarial support to the Executive Directors, I dealt with administrative duties and dealt with various HR issues. Organizing and running the of the company induction scheme for new employees Arranging travel and accommodation for Senior Executives Liaising with the Bangalore and Calcutta offices. Purchasing – I was responsible for ordering stationary, steel and other items for the shop floor. Logistics – I was responsible for progressing and chasing up orders for customers on behalf of the Operations Manager. Introducing the Senior Management Team to Investors in People. Developing and Creating an in-house Appraisal Process for staff as well as other HR functions. Show less



St David's Hotels Ltd

• HR Administrator

  • 1998 - 2000