Experience

CVR Associates

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Housing Specialist

  • Aug 2023 - Present

  Alpharetta, Georgia, United States Screens Housing Choice Voucher (HCV) and Section 8 applicants/tenants and landlords for eligibility, recertifications, and renewal of program benefits. Promotes HCV/Section 8 program benefits and contributions to various communities throughout the US Prepares correspondence, reports, and documents from applicants, tenants, and landlords. Review details and verify applicants' eligibility for initial entrance, lease renewals, and program recertifications to ensure rent… Show more Screens Housing Choice Voucher (HCV) and Section 8 applicants/tenants and landlords for eligibility, recertifications, and renewal of program benefits. Promotes HCV/Section 8 program benefits and contributions to various communities throughout the US Prepares correspondence, reports, and documents from applicants, tenants, and landlords. Review details and verify applicants' eligibility for initial entrance, lease renewals, and program recertifications to ensure rent assistance complies with established HUD policies, rent assistance policies, and prescribed performance standards. Determine eligibility of applicants from the waiting list, special admissions, and port-ins. Inform ineligible families of informal meeting procedures. Document family composition, citizenship or eligible immigrant status, and social security numbers of family members over age six (or certification that no number exists) per HUD requirements. Determine Annual Income per HUD rules. Obtain Enterprise Income Verification (EIV) or third-party verification of income (or documentation of why third-party verifications are not present). Demonstrates professional empathy, integrity, and ethics when obtaining and reviewing confidential information from applicants, tenants, and landlords Accurately calculates annual income, assets, and expenses from various documentation provided by applicants, landlords, and third-party entities. Calculate Total Tenant Payment (TTP) accurately. Determine the Voucher size for which each family qualifies per the Administrative Plan. Issue Vouchers and brief Voucher-holders, emphasizing housing opportunities outside areas of minority and low-income concentration. Set up complete and accurate files with all necessary participant-supplied documents and third-party verifications (or documentation of why third-party verifications are not present). Show less



Farmers Insurance Agency

• 1 - 100 Employee

• Licensed Sales Producer

  • Dec 2022 - Present

  United States



Norman & Associates Real Estate Solutions

• United States
• Real Estate
• 100 - 200 Employee

• Independent Realtor

  • Feb 2020 - Present

  Independent Realtor serving Georgia, primarily metro Atlanta, with quality real estate services and resources.



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Case Auditor

  • Jul 2022 - May 2023

  Specialized in Rental, Mortgage and Utility Services assistance. Gathered, completed, and reviewed required, sensitive documentation Communicated with applicants on needs requirements and general questions both by email and over the phone Identified missing information from assistance program applications Took action to retrieve missing documentation in the application database Navigated through multiple computer applications with speed &… Show more Specialized in Rental, Mortgage and Utility Services assistance. Gathered, completed, and reviewed required, sensitive documentation Communicated with applicants on needs requirements and general questions both by email and over the phone Identified missing information from assistance program applications Took action to retrieve missing documentation in the application database Navigated through multiple computer applications with speed & accuracy Tracked processing deadlines for timely case a Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Sales Specialist

  • Jan 2022 - Jul 2022

  McDonough, Georgia, United States Used a consultative sales approach guiding customers through their options Filled online orders and making outbound calls to existing and potential customers. Assisted customers by recommending value-added solutions based on lifestyle needs. Improved customer experience through innovative technology inspired by industry trends and lifestyle. Provided troubleshooting assistance of hardware, software, network, and operating systems. Educated customers about the… Show more Used a consultative sales approach guiding customers through their options Filled online orders and making outbound calls to existing and potential customers. Assisted customers by recommending value-added solutions based on lifestyle needs. Improved customer experience through innovative technology inspired by industry trends and lifestyle. Provided troubleshooting assistance of hardware, software, network, and operating systems. Educated customers about the functionality of the services, products, and accessories for immediate gratification and use Show less



Allstate

• United States
• Insurance
• 700 & Above Employee

• Agency Licensed Sales

  • Nov 2020 - Sep 2021

  Prospected and generated new business through lead generation such as cold calling, email marketing, direct mail & referral sources. Managed CRM to establish and build relationships using workflows. Provided customers with value-added solutions with insurance products and services. Assisted customers with writing policies within legal guidelines. Assisted customers with filing claims, billing questions, and updates to policies. Encouraged clients to add… Show more Prospected and generated new business through lead generation such as cold calling, email marketing, direct mail & referral sources. Managed CRM to establish and build relationships using workflows. Provided customers with value-added solutions with insurance products and services. Assisted customers with writing policies within legal guidelines. Assisted customers with filing claims, billing questions, and updates to policies. Encouraged clients to add additional products to their existing coverage. Show less



State Farm

• United States
• Insurance
• 700 & Above Employee

• Inbound Sales Representative

  • Feb 2019 - Oct 2020

  Dunwoody, GA Supported customers on behalf of agents and State Farm by supporting enterprise growth by providing the option to receive quotes and purchase policies for auto and home needs. Assessed the needs and wants of the customers to provide value-added insurance products and services. Processed and documented changes using Salesforce CRM. Provided documents such as binders, declaration pages, and ID cards



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Advocate/ Consumer (B2C) Account Management

  • Aug 2014 - Apr 2018

  Alpharetta, Georgia Handled a high volume of inbound calls and outbound calls from current and prospective consumers seeking assistance. Influenced and enhanced consumer decisions using marketing tactics and up selling to provide value-added solutions to improve experience through the use of innovative technology inspired by industry trends and lifestyle; Impacted consumer mindset by adapting to consumers through active listening, effective communication and rapport building in addition promoting… Show more Handled a high volume of inbound calls and outbound calls from current and prospective consumers seeking assistance. Influenced and enhanced consumer decisions using marketing tactics and up selling to provide value-added solutions to improve experience through the use of innovative technology inspired by industry trends and lifestyle; Impacted consumer mindset by adapting to consumers through active listening, effective communication and rapport building in addition promoting brand awareness, resolving customer challenges such as troubleshooting technical issues with hardware, software, network and other operating systems and enhancing consumer knowledge by educating about the functionality of the services, products and accessories for immediate gratification and use. Designed Verizon specific presentations and tools, adapts to industry changes, provides constructive feedback, and recommended best practices to implement to improve key performance indicators efficiencies during call intake for peers. ● 2015-18 Top Performer in Customer Experience ● 2016 2Q Directors Club ● 2015-2016 Top Performer in Call Handling ● 2015-2018 Top Performer in Customer Resolution VERIZON WIRELESS INTERNAL PROJECTS: ● 2016 Employee Engagement Ambassador ● 2015 Customers Care Management Support Team

• Employee Engagement Ambassador

  • Apr 2016 - Jul 2016

  Alpharetta, Georgia Motivated frontline employee’s morale by driving culture in alignment with Verizon Wireless company credo and by implementing special events and activities to boost employee engagement and encourage a sense of purpose, thus optimizing employee performance indicators. • Decreased employee absenteeism • Improved employee morale and retention



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Management Support Team

  • Jul 2015 - Oct 2015

  Alpharetta, Georgia Managed Verizon Wireless frontline employees by providing escalation support, monitoring daily performance, identifying employee opportunities and successes and coaching employees, recommending out of the box solutions based on segmented analysis unique to consumers, recommending best practices to improve efficiencies; Provides support for upper-level management as needed. • JD Power Company Award for 9 consecutive years



Atlanta Volunteer Lawyers Foundation

• Marketing And Development Assistant

  • Jan 2012 - May 2014

  Greater Atlanta Area Effectively redesigned and managed marketing and communications by designing and implementing social media and marketing strategies to influence audiences via multiple social media outlets, monthly newsletters, website content and community newspaper; Developing strategic marketing campaigns and events; Analyzing key performance indicators to identify market trends and opportunities for fundraising ; Revamping branding strategy; Implementing media production schedules; Leading and soliciting… Show more Effectively redesigned and managed marketing and communications by designing and implementing social media and marketing strategies to influence audiences via multiple social media outlets, monthly newsletters, website content and community newspaper; Developing strategic marketing campaigns and events; Analyzing key performance indicators to identify market trends and opportunities for fundraising ; Revamping branding strategy; Implementing media production schedules; Leading and soliciting for fundraising campaigns such as the Annual Winetasting and Summer Associates Meet and Greet; managing databases for donors and event registration; Designing marketing content with graphic design software; Bringing local and national awareness to low income clients who needs pro bono legal assistance relative to landlord-tenate issues, domestic violence, probate, evictions, and unpaid wages; Collaborating with vendors to ensure successful execution of fundraising incentives; Researched grants for non-profits that aligned with the brand and mission of AVLF; And Assisting with general office administration duties such as creating memos, grant writing and proofreading, shredding, and maintaining calendar of events. • Generated over $500,000 in revenue through fundraising solicitations, increasing donations by 13% from previous year. • Introduced social media as opportunity to reach more audience members Show less



GME Entertainment

• Public Relations Intern

  • Sep 2012 - Oct 2012

  Greater Atlanta Area Managed interviews for media suites and artist based on market trends including but not limited to scheduling interviews, building relationships, educating and keeping key players informed of their roles and accommodating to guest needs. Increased brand/sponsor awareness with media outlets and artists in music entertainment industry. Researched and developed marketing presentations for potential clients and investors within the music, lifestyle and entertainment industry.



Atlanta International Fashion Week

• United States
• Entertainment Providers
• 1 - 100 Employee

• Vendor/Exhibitor Coordinator

  • Jul 2012 - Jul 2012

  Greater Atlanta Area Coordinated industry vendor booths for each event by strategically developing booth layout plans based on product and event line up and by managing vendor booth setup Coordinated vendor promotions and promotional give-a-ways during events to increase audience visibility and brand awareness. Coordinated event setup for fashion show events each day. Served as the liaison for vendors during AIFW events, communicating heavily with fashion and beauty industry key players… Show more Coordinated industry vendor booths for each event by strategically developing booth layout plans based on product and event line up and by managing vendor booth setup Coordinated vendor promotions and promotional give-a-ways during events to increase audience visibility and brand awareness. Coordinated event setup for fashion show events each day. Served as the liaison for vendors during AIFW events, communicating heavily with fashion and beauty industry key players, retailers and consumers in the Atlanta Community. Managed contact database for exhibitors and vendors for future events, thank you’s and other forms of communication. Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Apr 2011 - Jan 2012

  Troy, Alabama Provided excellent customer service to customers seeking help with their home improvement needs Completed in-store, phone and online transactions using a POS transaction system Processed exchanges and returns Opened Lowe's Credit accounts and MyLowes Cards. Maintained cleanliness and appearance of front end Answered telephone calls Replenished and organized on-shelf inventory



Barnes and Noble

• Barista/Book Seller/Cashier/

  • Jul 2010 - Jun 2011

  Troy, Alabama Assisted customers in Barnes and Noble Café Maintained the Café by cleaning and making structured, sound decisions to complete tasks. Completed transactions using a POS transaction system. Provided fun, friendly service and atmosphere for customers.



Troy University

• Higher Education
• 700 & Above Employee

• Game Room Attendant

  • Aug 2010 - Dec 2010

  Troy, Alabama, United States Office of Student Involvement



Troy University

• Higher Education
• 700 & Above Employee

• Administrative Assistant

  • Aug 2009 - May 2010

  Troy, Alabama, United States Athletics Departments, Business Administration

• Administrative Assistant

  • May 2009 - Jul 2009

  Troy, Alabama, United States Office of Financial Aid



JCPenney

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Jan 2008 - Jan 2009

  Mobile, Alabama Area Assisted customers by providing friendly customer service Offered fashion tips and used suggestive selling Offered positive, energetic atmosphere Maintained and organized the sales floor and dressing rooms. Completed in-store, online and phone transactions using a POS transaction system. Distributed additional money to cash registers as needed.