Client Services (IT)

• May 2019 - Present

International Operations Director

• Jun 2017 - Apr 2019

Overseeing all international operations in SSA, SAF, LATAM, APAC, CEE, WE, India and MENA. Managing all global virtual entities in correlation with the GIC (Global Incentive Card), which allows for direct incentive payments in 171 countries. Ensuring smooth operations within all international branches, as well as heading up the training and learning facility within the group (#TheWinningWay).#GlobalIncentiveCard

International Operations Manager

• Sep 2014 - Jun 2017

To ensure the operational effectiveness of the company's international online incentive programmes by upskilling, training and supporting the international account managers to deliver an excellent level of customer service to the participants and clients in conjunction with the relevant internal supplier departments. This includes, but not limited to: the authorisation, reconciliation and monitoring of points uploads and balances across all programmes. The highlighting and resolution of any day to day ongoing operational issues relating to participant queries raised by the corresponding in-country account manager. To execute and analyse international reporting trends on a Sub Saharan Africa and global perspective. Liaison with the developmental team to ensure that operational functionality from the propriety software services the needs of the AM's, and that operational functionality and integrity of the system is maintained. Show less

Client Services Manager

• Sep 2013 - Aug 2014

Senior Account Manager and Communications Executive

• May 2008 - Sep 2013

Key Outputs – Senior Account (Project) Management • Maintaining close relationships with clients and participants by ensuring that regular programme reviews are done with client to share information on return of programme measurements • Assisting department manager with strategic development of incentives• Assist with proposal writing and sales activities• Daily management of programmes in regards to overall direction, points upload, communications, database, reconciliation, invoicing etc.• Prepare and execute a communications strategy to ensure that all programmes are kept top of mind amongst participants • Organise and facilitate Steering Committee meetings with client • Prepare and present monthly Management Reports at Executive level• Analysis of programme data and constant identification of improvement opportunities• Constantly strive to up- and cross-sell other company services into existing account(s)• Maintain, oversee, extract and manipulate data according to incentive requirements• Correctly apply reward formula’s to different participant sectors• Maintain accurate financial records at all times against client budgets• Assist in general admin duties that may arise around other aspects of the programmes• Build on client and supplier relationships at all times• Control of correct and timeous handling of participant inquiries • Daily management of Junior Account Manager(s) in regards to points upload, reconciliation, invoicing, database management etc.Key Outputs – Communications executive• Liaising with the relevant Account Manger and BUM with regards to each programme’s specific communications needs• Providing a plan for each programme on a quarterly basis• Providing the copy and execution elements for all programmes• Ensuring that all emails and SMS’s/gifts are despatched, with the assistance of the marketing executive• Evaluating website templates and providing suggestions for more efficient functionality Show less

Work Exchange

• 2012 - 2012

Work Exchange between South Africa and United States of America for Business-To-Business Incentive solutions and performance improvement. Work Exchange between South Africa and United States of America for Business-To-Business Incentive solutions and performance improvement.

Specialist Computer Operator

• 2007 - 2009

Designed and Operated all graphics for Live and Magazine Sport shows as well as other variety shows. Designed and Operated all graphics for Live and Magazine Sport shows as well as other variety shows.