Catharina Sahlmen
Co-Founder and CEO at EasyGo Holiday Homes- Claim this Profile
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German Native or bilingual proficiency
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English Full professional proficiency
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Dutch Elementary proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Certificate of Recognition for exceeding guest expectations - SHOW of the month
Burj Al ArabDec, 2017- Sep, 2024 -
Coaching and mentoring Females in Leadership Positions
DoubleTree by Hilton Dubai-Business BayNov, 2017- Sep, 2024 -
Management Development Program 1 (MDP 1)
Hilton WorldwideJun, 2015- Sep, 2024 -
Departmental Trainer - Train the Trainer
Waldorf Astoria Hotels & ResortsMar, 2015- Sep, 2024
Experience
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EasyGo Holiday Homes
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Co-Founder and CEO
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May 2022 - Present
EasyGo Holiday Homes is offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai. EasyGo Holiday Homes is offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai.
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Expo 2020 Dubai
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United Arab Emirates
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Government Administration
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700 & Above Employee
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Hotel Operations Integration Manager
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Jun 2021 - Apr 2022
-oversees the integration of the on-site hotel with Expo site operations -develops, reviews and evaluates operational strategies and procedures -oversees the integration of the on-site hotel with Expo site operations -develops, reviews and evaluates operational strategies and procedures
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Operations Manager
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May 2020 - Jun 2021
-oversaw 19 private Royal Villas-developed and implemented strategies that will ensure a positive experience to exceed guest expectations -maintained standards for staff performance and guest service
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Spa Operations Manager - Preopening Spa at Jumeirah Beach Hotel
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Jul 2019 - May 2020
-responsible for daily management of spa operations -maximized revenues and ensured high yield management-ensured proper training of colleagues to exceed guest expectations-consolidated and reviewed inventories, forecasts and profits and loss statements
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Membership Lifestyle Manager - Burj Al Arab
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Dec 2017 - Jun 2019
-responsible for ensuring membership targeted sales were achieved-developed and organized activities and initiatives to generate leads in order to maximize opportunities for sales-conducted spa and fitness tours for potential members and guests-oversaw and took responsibility of the spa reception and gym team -Manager on Duty in the Spa and handled guest complaints -ensured new spa and membership experience development to maintain innovation and uniqueness-provided a highly personalized service ensuring maximum guest satisfaction-gave advice and treated guests on well-being techniques and treatments Show less
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DoubleTree By Hilton Dubai - Business Bay
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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(Pre-Opening) Guest Relations Manager
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Apr 2017 - Dec 2017
-responsible for Guest Relations department/Concierge/Bellteam include hiring, supervision and training -handled all guest interactions with the highest level of hospitality and professionalism -maintained the quality of services within company brand standards and property objectives -responsible for Guest Relations department/Concierge/Bellteam include hiring, supervision and training -handled all guest interactions with the highest level of hospitality and professionalism -maintained the quality of services within company brand standards and property objectives
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Waldorf Astoria Hotels & Resorts
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Hospitality
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700 & Above Employee
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Assistant Club Lounge Manager
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Nov 2015 - Apr 2017
-managed the performance of the Club Lounge focusing on delivering the highest quality and brand service standards to consistently meet and exceed executive Guests and VIP expectations
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Personal Concierge (Guest Relation Agent)
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Sep 2014 - Oct 2015
-managed, administered and supervised all True Waldorf Service (TWS) arrivals and guest stays-provided guests with a stay experience that is customized to their needs-key point of contact for guests and VIP guests throughout their stay at the hotel, providing information about the hotel and the local vicinity
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The Global Work & Travel Co.
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Travel Arrangements
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Marketing and PR Internship
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Jan 2012 - Jul 2012
-Developed and created marketing plans for the domestic market as well as social media marketing -Expanded partnerships with European agencies -Responsible for the research, planning and execution of local and national marketing activities -Developed brand awareness campaigns through Facebook, YouTube, Twitter etc. -Prepared, developed and implemented marketing concepts to accomplish marketing strategies -Maintained and implemented social media activities -Developed and created marketing plans for the domestic market as well as social media marketing -Expanded partnerships with European agencies -Responsible for the research, planning and execution of local and national marketing activities -Developed brand awareness campaigns through Facebook, YouTube, Twitter etc. -Prepared, developed and implemented marketing concepts to accomplish marketing strategies -Maintained and implemented social media activities
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Flughafen Düsseldorf GmbH
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1 - 100 Employee
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Restaurant Server
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Jul 2010 - Aug 2010
-Sold food and beverages in the Bistro and Restaurant area -Responsible for ensuring stock levels were available -Worked in a fast paced area and provided excellent customer service -Sold food and beverages in the Bistro and Restaurant area -Responsible for ensuring stock levels were available -Worked in a fast paced area and provided excellent customer service
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Promotion and Customer Service Agent
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Jul 2009 - Dec 2009
-Promoted and marketed student travel company -Assisted and guided students on travel tours and prepared travel itinerary -Persuaded customers and influenced their decisions, both for their own benefit and that of the travel company -Promoted and marketed student travel company -Assisted and guided students on travel tours and prepared travel itinerary -Persuaded customers and influenced their decisions, both for their own benefit and that of the travel company
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Customer Services Agent
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Jun 2007 - Sep 2007
-Catered to customers and helped out in customer service -Ensured cleanliness of food stand areas, stocked and prepared food and beverage items -Worked independently with minimal supervision -Catered to customers and helped out in customer service -Ensured cleanliness of food stand areas, stocked and prepared food and beverage items -Worked independently with minimal supervision
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Education
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2013 - 2014
Bournemouth University
MSc International Hospitality and Tourism Management, Distinction -
2010 - 2013
NHTV internationaal hoger onderwijs Breda
Bachelor of Business Administration in Tourism Management, 2.1 -
2009 - 2009
International Language Schools of Canada (ILSC), Vancouver
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2006 - 2009
Jan Joest Gymnasium, Secondary School
A-level
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