Experience

Gigahertz Optik GmbH

• Germany
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Office Manager

  • Nov 2022 - Present

  Amesbury, Massachusetts, United States



Infinity Massage Chairs

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Inventory Coordinator

  • Jan 2022 - Dec 2022

  United States ▪ Create and send weekly and daily excel spreadsheet reports to Inventory, Freight, Costco Roadshow and Special Event Teams ▪ Schedule Costco Chair Roadshow logistics on a weekly basis in terms of where Chairs and Demo Kits are shipped in the next 10-day rotation ▪ Generate Transfer Orders, Sales Orders, and Inventory Adjustments in NetSuite ▪ Reconcile Transfer Orders when received at Show ▪ Coordinate sending replacement Chairs to Shows and shipment of the damaged chairs back… Show more ▪ Create and send weekly and daily excel spreadsheet reports to Inventory, Freight, Costco Roadshow and Special Event Teams ▪ Schedule Costco Chair Roadshow logistics on a weekly basis in terms of where Chairs and Demo Kits are shipped in the next 10-day rotation ▪ Generate Transfer Orders, Sales Orders, and Inventory Adjustments in NetSuite ▪ Reconcile Transfer Orders when received at Show ▪ Coordinate sending replacement Chairs to Shows and shipment of the damaged chairs back to Seabrook. ▪ Track each Costco Chair Roadshow by rotation ▪ Input Supply and Inventory Surveys submitted by Show Reps o Confirming correct Chairs Serial Numbers o Create Sales Order for supplies needed based on Survey ▪ Instruct new Reps on Supply and Inventory Surveys at bi-weekly Training sessions ▪ Write and maintain various SOPs Show less



Gerry's Variety Store

• Co-Owner

  • Nov 2020 - Jan 2022

  Exeter, New Hampshire, United States



Lindt & Sprüngli

• Switzerland
• Manufacturing
• 700 & Above Employee

• CONSUMER SERVICE SPECIALIST, SEASONAL

  • Oct 2019 - Jan 2020

  Stratham, NH Supported customer service operations during the peak season for a European producer of chocolate with $4B+ in annual revenue. • Maintained a positive and professional attitude when communicating with customers through various channels; responded to SAP tickets as generated by 3rd Party Call Center, Live Chat, Web Contact or Letter • Communicated company policies and provided creative approaches to issue resolution; displayed exceptional decision-making and problem-solving… Show more Supported customer service operations during the peak season for a European producer of chocolate with $4B+ in annual revenue. • Maintained a positive and professional attitude when communicating with customers through various channels; responded to SAP tickets as generated by 3rd Party Call Center, Live Chat, Web Contact or Letter • Communicated company policies and provided creative approaches to issue resolution; displayed exceptional decision-making and problem-solving capabilities taking decisive action during customer interactions • Navigated between systems quickly and accurately in order to triage, reply and resolve customer questions including answering consumer complaints/issues regarding product quality, online password help and reward point balance support Show less



Quanterix

• United States
• Biotechnology Research
• 200 - 300 Employee

• PROCUREMENT SPECIALIST, ORDER MANAGEMENT

  • Feb 2018 - Apr 2019

  Billerica, MA Assured compliance to all company and business policies related to purchase order (PO) and inventory management for a life sciences company that develops and markets ultra-sensitive digital immunoassay platforms. • Ensured in the management and issuance of POs placed from approved requisition forms; accurately entered PO information, while maintaining the highest level of data integrity • Received daily shipments into ERP system and stocked in appropriate physical locations; entered… Show more Assured compliance to all company and business policies related to purchase order (PO) and inventory management for a life sciences company that develops and markets ultra-sensitive digital immunoassay platforms. • Ensured in the management and issuance of POs placed from approved requisition forms; accurately entered PO information, while maintaining the highest level of data integrity • Received daily shipments into ERP system and stocked in appropriate physical locations; entered quantities of inventory created from Work Orders into ERP system • Collaborated with Shipping and Tech Support Team to process and fulfil both urgent Service Orders and Customer PO using CRM; ensured lines of communication remained open, objectives were clearly communicated and deadlines met • Worked with Enterprise Customers to coordinate shipping of regular shipments • Other responsibilities including coordinating resolution of disputed invoices, confirming invoices matched in ERP for final payment, completing credit applications, updating customer complaints and coordinating shipping logistics at Billerica Office Show less



Munters

• Sweden
• Industrial Machinery Manufacturing
• 700 & Above Employee

• FRONT DESK & CUSTOMER SERVICE SUPERVISOR

  • Mar 2011 - Nov 2017

  Amesbury, MA Supervised a team of three Front Desk employees in MA, TX and VA offices, creating a notably improved and welcoming experience and environment for visitors, callers and employees for a global leader in energy efficient air treatment and climate solutions. • Implemented administrative standards and procedures focused on operational excellence and providing outstanding internal customer service; worked collaboratively to create an inclusive, productive and positive work environment •… Show more Supervised a team of three Front Desk employees in MA, TX and VA offices, creating a notably improved and welcoming experience and environment for visitors, callers and employees for a global leader in energy efficient air treatment and climate solutions. • Implemented administrative standards and procedures focused on operational excellence and providing outstanding internal customer service; worked collaboratively to create an inclusive, productive and positive work environment • Fostered sense of uniformity and accuracy throughout 3 multi-state offices with daily communication, generating necessary documentation and process flows and conducting monthly meetings • Managed multiple projects simultaneously while prioritizing based off evolving company needs; evaluated and streamlined business processes to create efficiencies, improve productivity and ensure policy compliance • Revamped collection process and reporting of customer surveys, introducing new quarterly reports in Excel, via Web DH to upper management, escalating extremely negative or positive comments to appropriate manager(s) • Generated final list of 300 global customers for annual Customer survey via Netsurvey, funneling results thrugh Group Management and local Sales Managers for follow up, ultimately boosting customer service and confidence • Selected as the Safety Auditor - Conducted monthly inspection of Manufacturing areas for safety compliance, affording additional insight into Manufacturing process and establishing rapport with co-workers • Chaired Social Committee for 4 consecutive years, managed yearly budget ($22.5K) & coordinated employee events, contests and food, clothing, blood & toy drives, generating morale throughout office Show less



Affinity VideoNet

• CUSTOMER SERVICE REPRESENTIVIE & TECHNOLOGY COORDINATOR

  • Sep 2001 - Feb 2011

  Wakefield, MA • Maintained and Administered: • 15 workstations • 3 servers • 8 printers • 25 phones and system • 2 Faxes • E-mail • Created internal IT Technical Manual outlining troubleshooting, configurations and procedures • Trained new employees on general computer use, phone system and videoconferencing • Worked with 3rd party vendors troubleshooting network or equipment-related issues Responded to requests for information and availability of public… Show more • Maintained and Administered: • 15 workstations • 3 servers • 8 printers • 25 phones and system • 2 Faxes • E-mail • Created internal IT Technical Manual outlining troubleshooting, configurations and procedures • Trained new employees on general computer use, phone system and videoconferencing • Worked with 3rd party vendors troubleshooting network or equipment-related issues Responded to requests for information and availability of public videoconference rooms in Call Center • Gathered relevant meeting details to ensure technical and logistical needs were met Show less