Cathal Shanagher
UNI4U/Mentoring Coordinator at University of Galway Access Centre- Claim this Profile
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English Native or bilingual proficiency
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Irish Elementary proficiency
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Spanish Limited working proficiency
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Bio
Credentials
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Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
LinkedInMay, 2020- Nov, 2024 -
Why Generalists Succeed and How to Learn Like One
LinkedInMay, 2020- Nov, 2024 -
Aligning Customer Experience with Company Culture
LinkedInApr, 2020- Nov, 2024 -
Balancing Multiple Roles as a Leader
LinkedInApr, 2020- Nov, 2024 -
Building a Flexible Career
LinkedInApr, 2020- Nov, 2024 -
Cross-Selling
LinkedInApr, 2020- Nov, 2024 -
Customer Service Foundations
LinkedInApr, 2020- Nov, 2024 -
Customer Service: Creating Customer Value
LinkedInApr, 2020- Nov, 2024 -
De-stress: Meditation and Movement for Stress Management
LinkedInApr, 2020- Nov, 2024 -
Decoding Body Language
LinkedInApr, 2020- Nov, 2024 -
Defining and Achieving "Success"
LinkedInApr, 2020- Nov, 2024 -
Embracing Unexpected Change
LinkedInApr, 2020- Nov, 2024 -
Empathy for Customer Service Professionals
LinkedInApr, 2020- Nov, 2024 -
Enhancing Resilience
LinkedInApr, 2020- Nov, 2024 -
Fred Kofman on Making Commitments
LinkedInApr, 2020- Nov, 2024 -
Fred Kofman on Managing Conflict
LinkedInApr, 2020- Nov, 2024 -
How to Manage Feeling Overwhelmed
LinkedInApr, 2020- Nov, 2024 -
Introduction to 5G
LinkedInApr, 2020- Nov, 2024 -
Learn Emotional Intelligence, the Key Determiner of Success
LinkedInApr, 2020- Nov, 2024 -
Learning to Be Promotable
LinkedInApr, 2020- Nov, 2024 -
LinkedIn for Veterans
LinkedInApr, 2020- Nov, 2024 -
Listening to Customers
LinkedInApr, 2020- Nov, 2024 -
Managing Customer Expectations for Frontline Employees
LinkedInApr, 2020- Nov, 2024 -
Managing Depression in the Workplace
LinkedInApr, 2020- Nov, 2024 -
Managing Globally
LinkedInApr, 2020- Nov, 2024 -
Managing Stress for Positive Change
LinkedInApr, 2020- Nov, 2024 -
Managing Your Career as an Introvert
LinkedInApr, 2020- Nov, 2024 -
Productivity Tips: Finding Your Productive Mindset
LinkedInApr, 2020- Nov, 2024 -
Retail Sales: The Importance of Listening
LinkedInApr, 2020- Nov, 2024 -
The Data Science of Retail, Sales, and Commerce
LinkedInApr, 2020- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInApr, 2020- Nov, 2024 -
Time Management: Working from Home
LinkedInApr, 2020- Nov, 2024 -
Working with Difficult People
LinkedInApr, 2020- Nov, 2024 -
Working with Upset Customers
LinkedInApr, 2020- Nov, 2024 -
Qualitative Research Methods
CourseraDec, 2019- Nov, 2024
Experience
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University of Galway Access Centre
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Ireland
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Higher Education
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1 - 100 Employee
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UNI4U/Mentoring Coordinator
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Mar 2023 - Present
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Acting Traveller Education Officer
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Sep 2022 - Mar 2023
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Maldron Hotel Sandy Road Galway
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Ireland
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Hospitality
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1 - 100 Employee
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Sales and Marketing Executive
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Nov 2021 - Sep 2022
• Conducted research on rival businesses to obtain information on price, specifications, sales numbers and marketing activity which also helped identify opportunities for the businesses. • Collaborated with project marketing managers to identify unique customer segments based on both sales’ growth and potential trends in the market. • Cold called and emailed businesses to obtain potential future business. This may involve found from rival hotel carparks to discuss rate they were currently getting and see could we offer a more competitive price. • Analsyed Construction Industry Services system to find new projects beginning in the Galway region I would then call these companies about the project and and to offer them a corporate rate. • Built up social media followings on Instagram, Facebook and LinkedIn through posts, engagements and campaigns. • Networked at various business events around Galway to create business opportunities for the hotel. This included Galway Chamber and Network Galway events. • Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth. • Tracked and documented sales data on Excel to analyse growth required and targets achieved. Show less
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Three Ireland
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Ireland
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Telecommunications
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700 & Above Employee
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Customer Communication Representative
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Sep 2020 - Nov 2021
● Presented media content of company products, plans and promotions through the company website, 3Live channel and various social media platforms including Facebook and Instagram. ● Communicated effectively with business customers which included Samsung, Google and Huawei by determining needs, providing recommendations and assuring the products and services were being optimality sold through our channels.● Actualised strategies to continuously improve customer service, brand visibility and company reputation.● Identifying potential clients and focusing efforts on understanding their business needs before making contact and offering sales opportunities in order to promote new devices coming on to the Irish market.● Building relationships with existing clients and offering a regular strategic needs based analysis of their business and areas which they would need further visibility.● Assisted in developing advertising and marketing strategies across our social media platforms.● Assisted teams in planning, implementation and execution of merchandising fostering highly effective communications.● Assisted in the overall company ‘Digital Transformation’ which involved communication to all employees of the changes which would be brought through the Store of the Future campaign. Show less
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Sales Representative
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Sep 2019 - Aug 2020
● Provided helpful, attentive, sales support to generate positive customer feedback.● Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) displays.● Processed multiple daily stock deliveries, ensuring accurate order numbers and inventory records.● Conducted research on rival products to obtain information on price, specifications, sales numbers and market activity surrounding the products.
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National Forum T&L
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Ireland
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Education Administration Programs
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1 - 100 Employee
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Student Associate
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Sep 2019 - Jun 2020
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Roscommon LEADER Partnership
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Ireland
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Non-profit Organizations
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1 - 100 Employee
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Work Placement
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Oct 2018 - May 2019
● Worked with different members of the Traveller community in creating a Fidget Blanket product which would aid people suffering from Dementia and Alzheimer’s in Roscommon County. ● Carried out comprehensive market and product research to correctly gauge styling and quality standards. ● Organised meetings with different potential customers of the benefits of the product and the benefits ordering our product would have in the growth of an organic social enterprise. ● Created a business plan for the social enterprise to obtain additional funding to increase the operation and allow for further sales targets to be met. ● Created video content for the group and the product to allow for people to have a further insight into the work which was being done and the benefits which the social inclusion was having in the region. Show less
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Black Shore Group
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Merchants Road, Galway.
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Sales And Marketing Intern
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Sep 2017 - Aug 2018
● Conducted research on rival businesses to obtain information on price, specifications, sales numbers and market activity which also helped identify opportunities for the businesses. ● Collaborated with project marketing managers to identify unique customer segments based on both sales growth and potential trends in the market. ● Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth. ● Presented monthly sales performance to managers in the forms of Charts, Graphs and PowerPoints. ● Managed the innovative and creative strategies for the businesses marketing methods which included social media, print media and other digital marketing methods. ● Tracked and documented sales data on Excel to analyse growth required and targets achieved. Show less
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Education
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Atlantic Technological University
Masters through Research, Marine Economy Innovation and Rural Development -
Atlantic Technological University
Bachelor of Business with Entreprenurship, Business -
Universitat Politècnica de València (UPV)
Erasmus, Business/Commerce, General