Cathal Shanagher

UNI4U/Mentoring Coordinator at University of Galway Access Centre
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Contact Information
us****@****om
(386) 825-5501
Location
Galway, County Galway, Ireland, IE
Languages
  • English Native or bilingual proficiency
  • Irish Elementary proficiency
  • Spanish Limited working proficiency

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Credentials

  • Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
    LinkedIn
    May, 2020
    - Nov, 2024
  • Why Generalists Succeed and How to Learn Like One
    LinkedIn
    May, 2020
    - Nov, 2024
  • Aligning Customer Experience with Company Culture
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Balancing Multiple Roles as a Leader
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Building a Flexible Career
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Cross-Selling
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Customer Service: Creating Customer Value
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • De-stress: Meditation and Movement for Stress Management
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Decoding Body Language
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Defining and Achieving "Success"
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Embracing Unexpected Change
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Empathy for Customer Service Professionals
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Enhancing Resilience
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Fred Kofman on Making Commitments
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Fred Kofman on Managing Conflict
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • How to Manage Feeling Overwhelmed
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Introduction to 5G
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Learn Emotional Intelligence, the Key Determiner of Success
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Learning to Be Promotable
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • LinkedIn for Veterans
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing Customer Expectations for Frontline Employees
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing Depression in the Workplace
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing Globally
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing Stress for Positive Change
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing Your Career as an Introvert
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Productivity Tips: Finding Your Productive Mindset
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Retail Sales: The Importance of Listening
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • The Data Science of Retail, Sales, and Commerce
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Working with Difficult People
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Qualitative Research Methods
    Coursera
    Dec, 2019
    - Nov, 2024

Experience

    • Ireland
    • Higher Education
    • 1 - 100 Employee
    • UNI4U/Mentoring Coordinator
      • Mar 2023 - Present

    • Acting Traveller Education Officer
      • Sep 2022 - Mar 2023

    • Ireland
    • Hospitality
    • 1 - 100 Employee
    • Sales and Marketing Executive
      • Nov 2021 - Sep 2022

      • Conducted research on rival businesses to obtain information on price, specifications, sales numbers and marketing activity which also helped identify opportunities for the businesses. • Collaborated with project marketing managers to identify unique customer segments based on both sales’ growth and potential trends in the market. • Cold called and emailed businesses to obtain potential future business. This may involve found from rival hotel carparks to discuss rate they were currently getting and see could we offer a more competitive price. • Analsyed Construction Industry Services system to find new projects beginning in the Galway region I would then call these companies about the project and and to offer them a corporate rate. • Built up social media followings on Instagram, Facebook and LinkedIn through posts, engagements and campaigns. • Networked at various business events around Galway to create business opportunities for the hotel. This included Galway Chamber and Network Galway events. • Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth. • Tracked and documented sales data on Excel to analyse growth required and targets achieved. Show less

    • Ireland
    • Telecommunications
    • 700 & Above Employee
    • Customer Communication Representative
      • Sep 2020 - Nov 2021

      ● Presented media content of company products, plans and promotions through the company website, 3Live channel and various social media platforms including Facebook and Instagram. ● Communicated effectively with business customers which included Samsung, Google and Huawei by determining needs, providing recommendations and assuring the products and services were being optimality sold through our channels.● Actualised strategies to continuously improve customer service, brand visibility and company reputation.● Identifying potential clients and focusing efforts on understanding their business needs before making contact and offering sales opportunities in order to promote new devices coming on to the Irish market.● Building relationships with existing clients and offering a regular strategic needs based analysis of their business and areas which they would need further visibility.● Assisted in developing advertising and marketing strategies across our social media platforms.● Assisted teams in planning, implementation and execution of merchandising fostering highly effective communications.● Assisted in the overall company ‘Digital Transformation’ which involved communication to all employees of the changes which would be brought through the Store of the Future campaign. Show less

    • Sales Representative
      • Sep 2019 - Aug 2020

      ● Provided helpful, attentive, sales support to generate positive customer feedback.● Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) displays.● Processed multiple daily stock deliveries, ensuring accurate order numbers and inventory records.● Conducted research on rival products to obtain information on price, specifications, sales numbers and market activity surrounding the products.

    • Ireland
    • Education Administration Programs
    • 1 - 100 Employee
    • Student Associate
      • Sep 2019 - Jun 2020

    • Ireland
    • Non-profit Organizations
    • 1 - 100 Employee
    • Work Placement
      • Oct 2018 - May 2019

      ● Worked with different members of the Traveller community in creating a Fidget Blanket product which would aid people suffering from Dementia and Alzheimer’s in Roscommon County. ● Carried out comprehensive market and product research to correctly gauge styling and quality standards. ● Organised meetings with different potential customers of the benefits of the product and the benefits ordering our product would have in the growth of an organic social enterprise. ● Created a business plan for the social enterprise to obtain additional funding to increase the operation and allow for further sales targets to be met. ● Created video content for the group and the product to allow for people to have a further insight into the work which was being done and the benefits which the social inclusion was having in the region. Show less

  • Black Shore Group
    • Merchants Road, Galway.
    • Sales And Marketing Intern
      • Sep 2017 - Aug 2018

      ● Conducted research on rival businesses to obtain information on price, specifications, sales numbers and market activity which also helped identify opportunities for the businesses. ● Collaborated with project marketing managers to identify unique customer segments based on both sales growth and potential trends in the market. ● Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth. ● Presented monthly sales performance to managers in the forms of Charts, Graphs and PowerPoints. ● Managed the innovative and creative strategies for the businesses marketing methods which included social media, print media and other digital marketing methods. ● Tracked and documented sales data on Excel to analyse growth required and targets achieved. Show less

Education

  • Atlantic Technological University
    Masters through Research, Marine Economy Innovation and Rural Development
    2019 - 2021
  • Atlantic Technological University
    Bachelor of Business with Entreprenurship, Business
    2015 - 2019
  • Universitat Politècnica de València (UPV)
    Erasmus, Business/Commerce, General
    2016 - 2017

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