Purchasing Assistant

• Jun 2023 - Present

Customer Service Representative

• Jan 2023 - Apr 2023

Customer Service Representative (Remote)

• Oct 2022 - Jan 2023

Assisting customers globally via email, phone & chat channels in purchasing & designing productsProviding customers with updates & information on brand partners, deals & website changesData protectionProcessing client returns & reprints ensuring the receive the best experience at ZazzleAccount data upkeep & maintenanceTroubleshooting any issues clients faceReaching monthly KPI goals & targetsReporting & flagging possible technical issues to relevant teams

Arc Operator

• Jul 2022 - Sep 2022

Carried out surveillance & monitoring duties in accordance to specific requirements with due care & attention in areas such as cctv, intruder alarms, fire alarms, panic alarms, access control, gate/barrier release, staff protection, work attendance monitoring, lone worker vigilance & GPS tracking. Additional duties included out of hours call handling for businesses, helpdesk support to clients & staff, incident logging, database & software management & data input along with liaising with engineers in the set up & installation of new systems. Show less

Ecommerce Manager

• Jun 2021 - Jun 2022

Recruits, trains, develops, motivates & coaches team members providing regular feedback & communicating changes.Scheduling, Planning & Monitoring hours along with filling in when short staffed in any roleMonitor & Update all systems ensuring they are functional & safe for usageMonitoring logistics, equipment needs & ensuring tasks are being completed efficientlyCoordinate & maintain delivery fleet, including requirements related to the OHSA, licensing, cleanliness, refrigeration, & documentationCollaborating with accounting to solve any errors or discrepanciesCollaborating with Database & Marketing to ensure images & pricing on website are correctCommunicating with Customer Service to discover customer needsAdding Meta Keywords to products to ensure website is user friendlyTroubleshooting what works & doesn’t work with HeliosOperating & Reporting with Bambora, Navsoft & Autostar Show less

Manager on Duty

• Feb 2021 - Jun 2022

Oversee operations in store or a particular department, ensuring efficient workflow & workforce performanceEvaluate & delegate tasks among employeesArrange Break schedulesHandle issues & concerns & impose disciplinary actionsCoordinating with other managers & Informing them of any issues in their departmentsImplementing the company's policies and standardsOpening/Closing of storeHandling & Securing Cash Bags at closeMonitoring Refrigeration SystemMonitoring Health & Safety ProtocolsScreening & Advising Employees who may be ill Show less

Customer Service Supervisor

• Sep 2020 - Jun 2021

Assisting Customers via phone, email or in personEnsuring all Customers & staff wear masks & other PPE as per the Government of OntarioAssisting Customers with online ordersMonitoring Staff Customer Service Performance in all departmentsAssisting with New-Employee TrainingRewriting Customer-Service ManualAssisting with Conflict ResolutionManning the Cash RegisterSupervising Front End Staff & Managing Break SchedulesCommunicating between all departments ensuring they are aware of product issues, complaints or problems Show less

Produce Clerk

• Apr 2020 - Sep 2020

Assisted customers, providing information on pricing, purchases and productsOrganized inventory and performed breakdowns of produceHelped the manager order product to sell the next dayRotated product to help save wasteMerchandised the products on the sales floor and assembling promotional displaysCleaned and maintained shelves and coolersReceiving incoming merchandise & monitoring price changesModerate knowledge of StarPlus

Arc Operator/ Control Room Operator

• Sep 2016 - Feb 2020

Carried out surveillance & monitoring duties in accordance to specific requirements with due care & attention in areas such as cctv, intruder alarms, fire alarms, panic alarms, access control, gate/barrier release, staff protection, work attendance monitoring, lone worker vigilance & GPS tracking. Additional duties included out of hours call handling for businesses, helpdesk support to clients & staff, incident logging, database & software management & data input along with liaising with engineers in the set up & installation of new systems. Emigrated. Show less

Head Cashier

• Jun 2013 - Sep 2016

Assisting customers in finding the best value & products, ensuring all health & safety protocols are adhered to. Creating daily timetables for staff and ensuring all staff receive breaks along with the collection of extra cash & distribution of change. Allocation of daily duties along with providing cover for staff in areas such as fresh food department, bookshop department, scanning department & training in new staff members. Making sure products are uploaded onto the system so that they scan on tills, production of labels via computer for stands and shelving. Show less

Receptionist/Assistant

• Jan 2010 - Aug 2012

Manning the front desk welcoming clients & making them comfortable. Answering the phone & taking appointments & communicating these appointments to hairdressers. Cleaning work areas & waiting area. Stock taking & making sure hairdressers have all they need for upcoming appointments. Completed in 2012 as services where no longer needed. Manning the front desk welcoming clients & making them comfortable. Answering the phone & taking appointments & communicating these appointments to hairdressers. Cleaning work areas & waiting area. Stock taking & making sure hairdressers have all they need for upcoming appointments. Completed in 2012 as services where no longer needed.