Experience

Awdurdod Cyllid Cymru | Welsh Revenue Authority
• Government Administration
• 1 - 100 Employee
• User Researcher

  • Aug 2023 - Present


HM Land Registry

• United Kingdom
• Government Administration
• 700 & Above Employee

• User Researcher

  • Jun 2022 - Aug 2023

  Planning and leading research activities on HMLR digital services, including usability testing, focus groups, interviews, and surveys Analysing findings and presenting actionable insights from research sessions Engaging multi-disciplinary teams and stakeholders in viewing and understanding research Working collaboratively with delivery teams to turn user research into actionable requirements to improve digital services Creation of artefacts including personas, user journeys and experience maps Show less



Grŵp Colegau NPTC Group of Colleges

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Senior Student Involvement and Diversity Officer

  • Jan 2019 - Jan 2023

  Putting student lead engagement and participation at the centre of the College’s strategic planning and delivery framework. Building a strong and resilient student community where the principles of equality, diversity and respect inform all student involvement activities. Putting student lead engagement and participation at the centre of the College’s strategic planning and delivery framework. Building a strong and resilient student community where the principles of equality, diversity and respect inform all student involvement activities.



Swansea University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Equality Advisor

  • May 2014 - Dec 2018

  Successful delivery of innovative equality solutions including Stonewall Top 100 Employer Award Using key performance indicators, customer feedback and sector leading research to ensure equality solutions add value Contributing to creating a culture that motivates self and others to be innovative, outcome focussed and high performing Horizon scanning and using professional networks to identify trends and innovative approaches Using a coaching style of leadership to enable leaders to take accountability for delivery of equality outcomes Providing recommendations for change that enhance the development of equality strategy Delivering and evaluating professional and engaging training Show less