Experience

Direct Care Australia

• Australia
• Individual and Family Services
• 1 - 100 Employee

• CEO

  • Jan 2018 - Present

• Chief Executive Officer

  • Jan 2018 - Present

• Equity Partner and Management Consultant

  • Jul 1997 - Present

  As a trusted adviser, Caterina possesses a long and highly practical history in delivering results with measurable performance. This is complemented by broad experience of actively leading, participating and contributing to the development and refining of Direct Care Australia's vision, strategy and direction. Caterina ensures that the client maximises its ROI and business benefit realisation as well as aligning the organisation's strategy with corporate capability to deliver better business outcomes with an efficiency dividend.Caterina has solid experience in both strategy and policy development as well as in providing leadership, mentoring and development for people working in areas such as: Leadership and governance, growth and business development and business improvement, advice on strategy, risk management, business performance management & business transformation and total outsourcing solutions as well as procurement.

• General Manager

  • Jan 2003 - Jan 2009

  • Developed processes and systems in the management of specialised programs.• Led on the achievement of approved provider status with Disability SA, Domiciliary Care SA, PARAQUAD SA, Community Accommodation and Respite Association.• Managed the human resources functions including all aspects of recruitment, induction, supervision, and performance management.• Achieved $2.2 Million in sales from success in tenders submissions and funding proposals, including securing a 20% portion of HACC services via brokerage for Domiciliary Care SA and $800,000 annually for preferred provider status with Community Accommodation and Respite Association.

• Project Officer

  • Jan 1997 - Jan 2003

  • Drove positive organisational improvement initiatives and change, transforming various divisions of the company into synergised and integrated support centres• Developed services and programs in line with the organisation’s strategic and business goals. • Oversaw the legal and regulatory frameworks, contract management, and development of the company’s Human Resources, Finance, Service Delivery, Risk Management, Training and Marketing functions.



Independent Schools Queensland

• Australia
• Education Administration Programs
• 1 - 100 Employee

• School Services Advisor

  • May 2016 - Aug 2016



Endeavour Foundation

• Australia
• Individual and Family Services
• 700 & Above Employee

• National Business Manager NDIS and Development

  • Jun 2015 - Apr 2016



UnitingCare Community

• Australia
• Non-profit Organization Management
• 300 - 400 Employee

• Service Improvement Manager (Governance & Performance Directorate)

  • Oct 2014 - Jun 2015

  I took a lead role in: - The development, implementation and evaluation of key organisation frameworks associated with the function’s core services, namely; Policy Development and Review Framework, Quality Management Framework and the Governance Framework. - Ensuring consistent delivery of contemporary best practice services across policy, quality and governance that meet organisational and stakeholder needs, especially in relation to reporting to the UCC Executive Team and relevant UCQ and Board forums. - Establishing and maintaining strong working relationships to manage systems and processes that improve and ensure consistent application of organisational policy, quality and governance. - Providing guidance and support for a specialist team of professional staff. - Acquiring and distributing contemporary knowledge on quality, policy and governance, and apply current legislation, industry best-practice and relevant standards.



The Benevolent Society

• Australia
• Individual and Family Services
• 700 & Above Employee

• Project Coordinator

  • Jan 2011 - Dec 2011

  •Managed implementation of Helping Out Families program, a pilot Initiative at the time to provide support to children and their families at an early stage to reduce the risk of children entering the child protection system. • liaised with program managers and practice staff to streamline entry into the program via the regional intake to the Family Support Alliance, which coordinates and provides specialist family support services. • assisted with embedding a strengths-based framework into practice, •Developed program practice and procedural manual to ensure compliance with National Quality Framework for Australian Children’s Education and Care. •Maintained and shared working knowledge of contemporary and emerging trends in developing evidence based practice models that would contribute to the development of the service; informing government evaluation and strategic direction of early intervention services and improve the overall performance and outcomes of the Intensive Family Support Service and wider Helping out Families Program. •Proactively built and maintained positive collaborative relationships with key stakeholders to identify and address emerging issues and negotiate and influence future direction.



UnitingCare Community

• Australia
• Non-profit Organization Management
• 300 - 400 Employee

• Quality Systems Consultant

  • Jan 2009 - Jan 2011

  • Liaised with other management staff to implement effective business processes so as to achieve successful outcomes in relation to service quality. • Developed the Quality Work Plan detailing specified objectives arising from QMS service development review; liaised with management and staff to develop strategies in response to these objectives. • Developed strategies and coordinated the implementation of and recommendations from the QMS external accreditation review. • Coordinated with Management and staff on the development and update of written policies and procedures.



Footprints in Brisbane Inc

• Quality Systems Consultant

  • Jun 2009 - Dec 2010

  •Internal audit and review of 7 programs providing case management and centre based services for people with moderate to severe mental illness. •Establish relevance of systems in light of changes to Standards and pending audits (Common Community Care Standards, Queensland Community Standards, QLD Disability Services Standards) •Developed improvement plans for each program based on identified gaps/system modifications • Developed learning and development framework for Organisational Risk Management, Clinical Governance, Case Management Framework, Occupational Health and Safety, Fire and Manual Handling Training. •Prepared, submitted and coordinated the accreditation requirements to Executive and Board •Liaised with team leaders to develop a process mapping document • Assisted with development of clinical work instructions, particularly in relation to palliative and community care nursing. •Applied a project management model to project, reporting monthly to the executive and the board. •Developed and implemented the organisation’s first comprehensive risk management framework that incorporated financial and emergency response controls.



Edmund Rice Camps SA

• Responding to Abuse & Neglect: Education and Care - Contract Trainer

  • Jan 2001 - Sep 2008

  Approved contract trainer to deliver the 7-hour mandated course sometimes called ‘Responding to Abuse & Neglect: Education and Care’ (RAN) or ‘Child Safe Environments: Reporting Abuse and Neglect’ (CSE). Training was delivered primarily to teachers in South Australia who must undertake appropriate Mandatory Notification Training (MNT). In accordance with legislation training was also delivered to other professionals whose work involves dealing with children. Initial completion of a full day (7-hour) face-to-face MNT course followed by 3-hour refreshers to maintain certification.



Enable Training and Recruitment

• Consultant Trainer/Assessor

  • Mar 1998 - Aug 2004

  Enable Training and Recruitment is a Disability and Aged Care Training company specialising in VET/RTO, accredited training packages in CHC08 ― Delivery and assessment of modules in CHC08 ― Support for Initial RTO registration and re-registration. ― Facilitated compliance and governance ― Assisted with audit readiness ― Commercialisation and business development ― Training ROI analysis. ― Strategic and operational advice and planning Enable Training and Recruitment is a Disability and Aged Care Training company specialising in VET/RTO, accredited training packages in CHC08 ― Delivery and assessment of modules in CHC08 ― Support for Initial RTO registration and re-registration. ― Facilitated compliance and governance ― Assisted with audit readiness ― Commercialisation and business development ― Training ROI analysis. ― Strategic and operational advice and planning