Experience

The Hive Change Consultancy Ltd.

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Research Director

  • Jun 2016 - Present

  Establishing and growing The Hive’s research function with corporate clients - Designing and delivering bespoke research with key stakeholders (staff, senior management, share- holders) to support The Hive in shaping training programmes in the areas of sales, culture change and establishing organisational mission and values; key clients include DTN, STH Travel and Hospitality and MeteoGroup. Establishing and growing The Hive’s research function with corporate clients - Designing and delivering bespoke research with key stakeholders (staff, senior management, share- holders) to support The Hive in shaping training programmes in the areas of sales, culture change and establishing organisational mission and values; key clients include DTN, STH Travel and Hospitality and MeteoGroup.



A New Direction

• Information Officer

  • Dec 2012 - Jul 2015

  Establishing and growing A New Direction’s research function, working closely with the Senior Management Team to evaluate research needs, building a yearly research plan and making a case for key pieces of work • Commissioning and overseeing the delivery of original research that helped shape AND’s programmes and communication functions • Working closely with the Communications team to disseminate findings from A New Direction’s research programme in an easily digestible and engaging way and presenting findings to a variety of stakeholders in the arts and culture sector both at internal and external events • Commissioning and overseeing the development of a Theory of Change for the organisation • Developing a brand new Contact Relationship Management System for the organisation with the database being successfully deployed in May 2015 and remaining a crucial element of A New Direction’s management of key contacts and intelligence on the sector



nfpResearch

• United Kingdom
• Market Research
• 1 - 100 Employee

• Senior Researcher

  • Mar 2011 - Dec 2012

  Managing 30+ client accounts, including some of the largest fundraising brands in the UK • Leading on key pieces of advanced quantitative data analysis such as a segmentation of the UK donor market • Managing and growing four of ten nfpSynergy’s syndicated research programmes and leading a team of researchers and interns, planning growth and long-term sustainability, setting targets for client acquisition and planning fieldwork solutions and related costs accordingly, devising strategies and processes to improve client retention • Presenting to specialist and non specialist audiences within the charity sector • Structuring and writing proposals for a range of large scale bespoke research projects and pitching to prospective clients • Line managing and training other members of staff

• Researcher

  • May 2008 - Feb 2011

  Managing a number of nfpSynergy's flagship bespoke research programmes such as the Charity Awareness Monitor (CAM) and the Brand Attributes Monitor • Developing and launching new regional bespoke research programmes such as the Irish Charity Awareness Monitor • Managing the day-to-day running of quantitative and qualitative bespoke research projects for a number of key clients including Macmillan Cancer Support, WWF, Friends of the Earth, WaterAid, The Outward Bound Trust, CARE International, from tracking the impact of communications on a brand, to informing future fundraising strategy, monitoring supporters’ satisfaction, evaluating the impact of services on end users and testing campaign propositions •Coordinating knowledge management and sharing within the company

• Research Analyst

  • Jul 2007 - Apr 2008

  Analysing and manipulating quantitative data • Supporting the delivery of nfpSynergy's flagship syndicated research programmes and the development of new syndicated programmes (e.g. Primary Healthcare Professionals Monitor) • Conducting desk research for a number of large bespoke research projects for a wide range of clients such as Cancer Research UK and the Vodafone UK foundation.



Oxfam

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Graduate Intern, Market Intelligence Team

  • Sep 2006 - Jul 2007