Caterina A.
CRM Implementation Manager at SHR Group- Claim this Profile
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Italian Native or bilingual proficiency
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English Full professional proficiency
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French Professional working proficiency
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Spanish Professional working proficiency
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German Limited working proficiency
Topline Score
Bio
Genri F.
Caterina has been working as Customer Care Specialist in the LV department. She loves to take responsibility, and has great customer service skills – Caterina has been a great asset for the department in terms of quantity, but above all quality. She has often had to work with external partners to find the best solution for full customer satisfaction. Customers, partners and colleagues agree that she is a highly qualified colleague in her domain, who has often exceeded expectations. She is always willing to take up new tasks, and is ready to give constructive criticism to improve the business. It has been a pleasure to have Caterina in my team, she is a valuable person to work with and I hope to work again with her in the future. Thanks for your precious work, Caterina Genri
Marco Bigatello
I have been Caterina's supervisor for 5 months while I was working in the Paris office. Caterina is a smart girl, she knows how to take responsibilities and work in a team environment, she has been a great asset to the team. She likes to be a problem solver and develop effective solutions. She has fluent proficiency & comprehension in French, English and Italian too. She also has ability to handle difficult situations and deliver information in a positive way. I liked very much working together with her.
Genri F.
Caterina has been working as Customer Care Specialist in the LV department. She loves to take responsibility, and has great customer service skills – Caterina has been a great asset for the department in terms of quantity, but above all quality. She has often had to work with external partners to find the best solution for full customer satisfaction. Customers, partners and colleagues agree that she is a highly qualified colleague in her domain, who has often exceeded expectations. She is always willing to take up new tasks, and is ready to give constructive criticism to improve the business. It has been a pleasure to have Caterina in my team, she is a valuable person to work with and I hope to work again with her in the future. Thanks for your precious work, Caterina Genri
Marco Bigatello
I have been Caterina's supervisor for 5 months while I was working in the Paris office. Caterina is a smart girl, she knows how to take responsibilities and work in a team environment, she has been a great asset to the team. She likes to be a problem solver and develop effective solutions. She has fluent proficiency & comprehension in French, English and Italian too. She also has ability to handle difficult situations and deliver information in a positive way. I liked very much working together with her.
Genri F.
Caterina has been working as Customer Care Specialist in the LV department. She loves to take responsibility, and has great customer service skills – Caterina has been a great asset for the department in terms of quantity, but above all quality. She has often had to work with external partners to find the best solution for full customer satisfaction. Customers, partners and colleagues agree that she is a highly qualified colleague in her domain, who has often exceeded expectations. She is always willing to take up new tasks, and is ready to give constructive criticism to improve the business. It has been a pleasure to have Caterina in my team, she is a valuable person to work with and I hope to work again with her in the future. Thanks for your precious work, Caterina Genri
Marco Bigatello
I have been Caterina's supervisor for 5 months while I was working in the Paris office. Caterina is a smart girl, she knows how to take responsibilities and work in a team environment, she has been a great asset to the team. She likes to be a problem solver and develop effective solutions. She has fluent proficiency & comprehension in French, English and Italian too. She also has ability to handle difficult situations and deliver information in a positive way. I liked very much working together with her.
Genri F.
Caterina has been working as Customer Care Specialist in the LV department. She loves to take responsibility, and has great customer service skills – Caterina has been a great asset for the department in terms of quantity, but above all quality. She has often had to work with external partners to find the best solution for full customer satisfaction. Customers, partners and colleagues agree that she is a highly qualified colleague in her domain, who has often exceeded expectations. She is always willing to take up new tasks, and is ready to give constructive criticism to improve the business. It has been a pleasure to have Caterina in my team, she is a valuable person to work with and I hope to work again with her in the future. Thanks for your precious work, Caterina Genri
Marco Bigatello
I have been Caterina's supervisor for 5 months while I was working in the Paris office. Caterina is a smart girl, she knows how to take responsibilities and work in a team environment, she has been a great asset to the team. She likes to be a problem solver and develop effective solutions. She has fluent proficiency & comprehension in French, English and Italian too. She also has ability to handle difficult situations and deliver information in a positive way. I liked very much working together with her.
Experience
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SHR Group
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United States
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Hospitality
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1 - 100 Employee
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CRM Implementation Manager
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Jun 2023 - Present
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Responsible Wine Tourism
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Europe
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Founder
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Oct 2018 - Present
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Shiji ReviewPro
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Spain
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Hospitality
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100 - 200 Employee
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Customer Success Manager
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Nov 2020 - May 2023
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Cave de la Côte; Coop Mondovino
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Switzerland
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Wine Taster / Degustatrice
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Aug 2019 - Nov 2020
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Touring Club Suisse
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Switzerland
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Consumer Services
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700 & Above Employee
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Back Office Manager - Travel Insurance "Livret ETI"
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Sep 2015 - Sep 2018
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Webloyalty
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Switzerland
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Technology, Information and Internet
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1 - 100 Employee
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Quality Assurance Resp UK, EIRE, Spain, Italy
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May 2014 - Aug 2015
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Expedia Group
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United States
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Software Development
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700 & Above Employee
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Hotwire Account Manager - Italy, Spain & Portugal
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Nov 2012 - Oct 2013
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Property Assistance Coordinator
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Apr 2011 - Nov 2012
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Wotif.com
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Australia
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Technology, Information and Internet
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1 - 100 Employee
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B2B Coordinator
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Apr 2009 - Mar 2011
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Park Plaza Hotels & Resorts
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London
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Guest Relation Supervisor, Plaza on the River 5*
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Dec 2007 - Dec 2008
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Spa Chakra Alliance
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Hospitality
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Spa Reception & Reservation Manager, Carlton Hotel Baglioni 5*
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Oct 2006 - Oct 2007
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Delphina hotels & resorts
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Italy
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Hospitality
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100 - 200 Employee
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Guest Relation Manager & Tour assistant, 4* resorts
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May 1997 - Oct 2006
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Education
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2010 - 2013
Leeds Metropolitan University
Responsible Tourism Management -
2019 - 2019
University of Geneva
Formation continue -
2019 - 2019
Wine & Spirit Education Trust
Level 3 in Wines - currently studying -
2018 - 2018
Universitat Autònoma de Barcelona
Curso de especialización en Enología y Enoturismo -
2017 - 2017
Wine & Spirit Education Trust
Level 2 - Italian -
2002 - 2003
University of Milan
MSc -
1996 - 2000
IULM University
PR and Tourism Sciences
Community
