Jr. Communications Specialist

• May 2023 - Present

Senior Client Services Representative

• Mar 2022 - Present

• Improve team efficiency by identifying trends within client inquiries and writing scripts and outreach plans to address concerns quickly • Provide de-escalation support for team of 10-12 representatives and ensure policies, operations and performance standards are understood and followed • Train groups of three new employees on case information and phone etiquette in preparation for live calls within 30 days

Client Services Representative

• Sep 2020 - Present

• Communicate with an average of 50 clients per day across 10 simultaneous campaigns to answer inquiries and provide case updates • Write detailed case notes and organize client data and court documents across several CRM platforms • Analyze patterns within client inquiries and collaborate with team members to update protocol and complete outreach projects

Reporting Supervisor

• Dec 2020 - Feb 2022

• Managed weekend and evening reporting of time-sensitive COVID-19 test results to states and municipalities across the country • Researched disease reporting regulations for local health departments and communicated compliance policies to team members • Prepared detailed and accurate lab reports while keeping up with amendments to regulations and compliance requirements • Managed weekend and evening reporting of time-sensitive COVID-19 test results to states and municipalities across the country • Researched disease reporting regulations for local health departments and communicated compliance policies to team members • Prepared detailed and accurate lab reports while keeping up with amendments to regulations and compliance requirements

Senior Alumni Ambassador

• Jan 2019 - May 2020

• Developed strategic outreach plans and created content to promote study abroad on campus and on social media • Guided bi-weekly Skype meetings with Ambassadors to discuss marketing strategies and motivate team • Collaborated on outreach initiatives with CEA Alumni Relations, Study Abroad Office, and fellow Ambassadors • Developed strategic outreach plans and created content to promote study abroad on campus and on social media • Guided bi-weekly Skype meetings with Ambassadors to discuss marketing strategies and motivate team • Collaborated on outreach initiatives with CEA Alumni Relations, Study Abroad Office, and fellow Ambassadors

Student Manager - Starbucks

• Jan 2018 - May 2020

• Promoted to Student Manager within a semester for exceptional work ethic, timeliness, and ability to multitask • Trained an employee every shift on food and drink standards, customer service skills, and financial transactions • Fostered a customer-centric business culture while maintaining product flow in a fast-paced work environment

Student Employee - Starbucks

• Apr 2017 - May 2020

Account Services Intern

• May 2019 - Sep 2019

• Supported 200+ international students on the J-1 Summer Work and Travel visa program by ensuring their health, safety, and welfare • Maintained consistent communication with students via phone, e-mail, and Skype to assist them in solving problems • Collaborated with account team to meet monthly goals of fostering cross-cultural communication opportunities for students • Supported 200+ international students on the J-1 Summer Work and Travel visa program by ensuring their health, safety, and welfare • Maintained consistent communication with students via phone, e-mail, and Skype to assist them in solving problems • Collaborated with account team to meet monthly goals of fostering cross-cultural communication opportunities for students

Intake Assistant

• Jan 2019 - May 2019

• Communicated in Spanish with clients and created a schedule for them to begin visa applications • Processed client information by answering phone and email inquiries and operating as a liaison between lawyers and clients • Gathered and inputted client data into Salesforce and ensured all forms were signed and filed accurately • Communicated in Spanish with clients and created a schedule for them to begin visa applications • Processed client information by answering phone and email inquiries and operating as a liaison between lawyers and clients • Gathered and inputted client data into Salesforce and ensured all forms were signed and filed accurately

Hostess

• Jun 2016 - Aug 2018

• Greeted customers in a respectful and positive manner • Handled financial transactions, organized payments and receipts, and answered telephone calls • Thrived in fast-paced environment and adapted to challenges patiently and creatively • Greeted customers in a respectful and positive manner • Handled financial transactions, organized payments and receipts, and answered telephone calls • Thrived in fast-paced environment and adapted to challenges patiently and creatively

Spanish Tutor

• Jan 2016 - May 2016

I met with a freshman Honors student at least twice a week to help him finish homework, learn vocabulary, practice conjugations, and study for exams. I met with a freshman Honors student at least twice a week to help him finish homework, learn vocabulary, practice conjugations, and study for exams.