Experience

Nova Scotia Liquor Corporation

• Canada
• Retail
• 500 - 600 Employee

• Supervisor, Inside Sales

  • Dec 2012 - Present

  Halifax, NS I presently lead a team of five at the NSLC's very busy Inside Sales Desk. Collaborating with our Wholesale Account Managers and other business units, I help ensure exceptional customer service to our Licensee community. Work extensively in the SAP ECC with Master Data, order creation and inventory for both wholesale and retail distribution chains. Business Reporting and Analytics. Responsible for all wholesale-level communications for Licensees, including promotional period, scheduling… Show more I presently lead a team of five at the NSLC's very busy Inside Sales Desk. Collaborating with our Wholesale Account Managers and other business units, I help ensure exceptional customer service to our Licensee community. Work extensively in the SAP ECC with Master Data, order creation and inventory for both wholesale and retail distribution chains. Business Reporting and Analytics. Responsible for all wholesale-level communications for Licensees, including promotional period, scheduling changes, and product introductions. One of my goals is to expand how we reach out to our Licensees and find ways to better engage them. Worked closely with Molson, Labatt and other large suppliers on scheduling, process development and customer issue resolution. Regularly recruited into business projects by other departments as a Subject Matter Expert for my wide background with the NSLC. Actively involved in bringing online wholesale online ordering to on-premise customers. Continually seeking ways to streamline and improve business processes in the department by exploring all avenues to improve efficiencies. Support the NSLC’s events and festivals including its hugely popular Festival of Wines (formerly Port of Wines), Whisky Show and other festival events. It's exciting and challenging to meet the needs of our varied on premise customers who range from Legions in small towns to world class restaurants in larger communities.

• Retail Operations Coordinator

  • Aug 2008 - Dec 2012

  Halifax, NS As a key contact point for 106 retail stores, my goal was to build strong communications between stores and the Operations Business unit as well as support the stores with a fledgling SAP retail ordering system. o Identified ways to improve our communications and made it happen. Access to daily information and delivery formats greatly improved how we communicated to stores. o Identified outdated communications and communication formats and redeveloped everything, including the NSLC’s… Show more As a key contact point for 106 retail stores, my goal was to build strong communications between stores and the Operations Business unit as well as support the stores with a fledgling SAP retail ordering system. o Identified ways to improve our communications and made it happen. Access to daily information and delivery formats greatly improved how we communicated to stores. o Identified outdated communications and communication formats and redeveloped everything, including the NSLC’s Retail Operating Standards. o My recent experience with SAP at this point made me a natural fit to help stores while they became comfortable with the SAP replenishment format. o Continued work with inventory and logistics, including programs working towards implementation of an auto-replenishment system. o Supported retail supplemental ordering, third party ordering, scheduling and replenishment tables.

• Retail Replenishment Specialist/Project 360

  • Sep 2006 - Aug 2008

  Halifax, NS As a key contact point for 106 retail stores, my mandate was to build strong communications between stores and the Operations Business unit as well as support the stores with a fledgling SAP retail ordering system. I identified ways to improve and streamline our communications and made it happen. Access to daily information and communication delivery formats greatly improved how we maintained closer relationships with our stores. Reviewed and updated all forms, tables, systems used for… Show more As a key contact point for 106 retail stores, my mandate was to build strong communications between stores and the Operations Business unit as well as support the stores with a fledgling SAP retail ordering system. I identified ways to improve and streamline our communications and made it happen. Access to daily information and communication delivery formats greatly improved how we maintained closer relationships with our stores. Reviewed and updated all forms, tables, systems used for communications and spearheaded the redevelopment of the NSLC’s Retail Operating Standards. My recent experience with SAP at this point made me a natural fit to help stores while they became comfortable with the SAP replenishment format. Continued work with inventory and logistics, including programs working towards implementation of an auto-replenishment system. Supported retail supplemental ordering, third party ordering, scheduling and replenishment tables.

• Retail Sales Associate

  • Aug 2004 - Sep 2006

  Chester, Nova Scotia Retail Sales Clerk with the Nova Scotia Liquor Corporation. Sales, cash - customer service. Merchandising - keeping the store looking great with full shelves and strong displays. Working as part of a strong retail team. Became Manager Designate before moving to Head Office in 2006.



Science Connection

• Civic and Social Organizations

• Administrative Coordinator

  • Apr 1997 - Jul 2005

  Chester, NS Administrative Coordinator for membership-based organization for the scientific community. Maintained data base and web site. Handled membership enquiries, applications and member support.



Royal Ontario Museum

• Canada
• Museums, Historical Sites, and Zoos
• 300 - 400 Employee

• Departmental Administrator

  • Jan 1988 - Jan 1991

  Toronto, Ontario Departmental Administrator scientific department. Duties: - public liaison/PR via correspondence, - assisting with research grants - assisting Curatorial staff - scheduling of and preparation for field trips - day-to-day management of departmental business office - coordination of volunteer program - Organization and development of department reference library