Director of Community Engagement

• Mar 2023 - Present

Chief Operating Officer

• Dec 2022 - Mar 2023

Director of Operations, Programs & Events

• Sep 2021 - Dec 2022

Provide management to staff and leadership to the organization that aligns with the company’s business plan and overall strategic vision - Oversee the financial management, working with CEO on budgeting, forecasting and resource allocations - Provide accurate and timely reports outlining the operational condition of the company - Work closely with CEO to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all… Show more Provide management to staff and leadership to the organization that aligns with the company’s business plan and overall strategic vision - Oversee the financial management, working with CEO on budgeting, forecasting and resource allocations - Provide accurate and timely reports outlining the operational condition of the company - Work closely with CEO to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the company - Coordinate the securing sponsor dollars, planning, organizing committees and volunteers for 6 Annual Chamber events and several monthly networking programs. - Forge strategic partnerships and relationships with members, vendors, City and State Officials and all other business relationships - Motivated and encourage employees at all levels in the company - Assisted with the planning of several events in collaborations with sister chambers and other business organizations organizations. Ex.: TedX, SPARK Hollywood - Responsible for a 9 month Leadership Program, which consists of an interactive forum through interface and communication with the current leaders and policymakers in our community

Office Manager

• Sep 2020 - Sep 2021

Manage membership database and ensure accurate membership data entries. Assist with event planning, preparations, registration, programs and meetings. In person or virtual on ZOOM. Responsible for all Accounting, Accounts Payable and Receivable procedures. Oversee the maintenance of the Facilities and Operations. Serve as Executive Assistant to the CEO / Executive Director Manage Board of Directors Meetings

Special Events Sales Manager

• Feb 2019 - Mar 2020

Responsible for proactively soliciting social and group affiliate business in the 9 Outlets within the hotel. Working closely with celebrity chefs, general managers and staff to provide inovative solutions to event needs. Ensure event satisfaction while providing fast and effecient service. Implrementing new processes to fast track high volume of leads, and quick to close contracts. Individual annual sales goal of $2 million Responsible for proactively soliciting social and group affiliate business in the 9 Outlets within the hotel. Working closely with celebrity chefs, general managers and staff to provide inovative solutions to event needs. Ensure event satisfaction while providing fast and effecient service. Implrementing new processes to fast track high volume of leads, and quick to close contracts. Individual annual sales goal of $2 million

Catering Sales Manager

• Mar 2017 - Feb 2019

Inspired by the lyrics of Jimmy Buffett, the brand new, 349-room Margaritaville Hollywood Beach Resort is a full-service oceanfront resort and entertainment complex offering amenities and services that create the perfect setting to escape the everyday. Conveniently located on South Florida’s legendary Hollywood Beach Broadwalk in Hollywood, Florida, the destination resort features multiple waterfront venues, including eight diverse restaurant and bar concepts, a full-service spa, a recreational… Show more Inspired by the lyrics of Jimmy Buffett, the brand new, 349-room Margaritaville Hollywood Beach Resort is a full-service oceanfront resort and entertainment complex offering amenities and services that create the perfect setting to escape the everyday. Conveniently located on South Florida’s legendary Hollywood Beach Broadwalk in Hollywood, Florida, the destination resort features multiple waterfront venues, including eight diverse restaurant and bar concepts, a full-service spa, a recreational area with three pools, a FlowRider® Double, live entertainment and more. With this extensive array of amenities and a high level of hospitality, service and attention to detail, the resort brings an entirely different vacation experience to South Florida. Show less Inspired by the lyrics of Jimmy Buffett, the brand new, 349-room Margaritaville Hollywood Beach Resort is a full-service oceanfront resort and entertainment complex offering amenities and services that create the perfect setting to escape the everyday. Conveniently located on South Florida’s legendary Hollywood Beach Broadwalk in Hollywood, Florida, the destination resort features multiple waterfront venues, including eight diverse restaurant and bar concepts, a full-service spa, a recreational… Show more Inspired by the lyrics of Jimmy Buffett, the brand new, 349-room Margaritaville Hollywood Beach Resort is a full-service oceanfront resort and entertainment complex offering amenities and services that create the perfect setting to escape the everyday. Conveniently located on South Florida’s legendary Hollywood Beach Broadwalk in Hollywood, Florida, the destination resort features multiple waterfront venues, including eight diverse restaurant and bar concepts, a full-service spa, a recreational area with three pools, a FlowRider® Double, live entertainment and more. With this extensive array of amenities and a high level of hospitality, service and attention to detail, the resort brings an entirely different vacation experience to South Florida. Show less

Catering and Conference Services Manager

• Mar 2015 - Feb 2017

I am responsible for proactively soliciting social business including but not limited to, weddings, corporate events, etc. A primary role of the position is to create one on one relationship with individuals who influence and drive local social profit and not for profit events. Research, solicit and qualify business opportunities. Execute proposals, contracts. menu planning. I am responsible for proactively soliciting social business including but not limited to, weddings, corporate events, etc. A primary role of the position is to create one on one relationship with individuals who influence and drive local social profit and not for profit events. Research, solicit and qualify business opportunities. Execute proposals, contracts. menu planning.

Catering & Conference Services Coordinator

• May 2014 - Mar 2015

Assist Managers with day-to-day tasks relating to guest interaction, preparation, distribution, and organization of Banquet Event Orders, correspondence, filing, telephone and other duties assigned. Coordinate and follow up with other hotel departments and outside, preferred vendors to ensure the delivery of superior guest and meeting services. Handle all aspects of customer service for assigned groups, including building custom menus, contracting outside vendors, managing rooming lists,… Show more Assist Managers with day-to-day tasks relating to guest interaction, preparation, distribution, and organization of Banquet Event Orders, correspondence, filing, telephone and other duties assigned. Coordinate and follow up with other hotel departments and outside, preferred vendors to ensure the delivery of superior guest and meeting services. Handle all aspects of customer service for assigned groups, including building custom menus, contracting outside vendors, managing rooming lists, generating pick up reports Generate BEOs for all in house meetings as well as work with HR, Banquet Chef, Pastry Chef, accounting to create custom menus

Food and Beverage Outlet Supervisor

• Nov 2013 - May 2014

Train, coach and support associates, ensuring they perform in accordance with the standards. Monitor product and guest satisfaction in the food and beverage outlets and services, ensuring food quality is consistent, appealing and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet. Handle any guest complaints. Perform service functions during periods of high volume or staffing shortages. Assist with maintaining… Show more Train, coach and support associates, ensuring they perform in accordance with the standards. Monitor product and guest satisfaction in the food and beverage outlets and services, ensuring food quality is consistent, appealing and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet. Handle any guest complaints. Perform service functions during periods of high volume or staffing shortages. Assist with maintaining proper par levels and inventories of food and beverage supplies such as linen, glassware, silverware, china, condiments, etc.

Membership Administrative Assistant

• Mar 2013 - Nov 2013

● Effectively managed the office to ensure a smooth daily operation ● Assisted the Director and Assistant Director of Membership on every aspect of membership sales and special projects ● Maintained good relationship with all resort outlets to ensure Member satisfaction ● Assisted Accounting Coordinator in all accounting and billing matters ● Provided excellent customer service and problem resolution to all of our Members ● Created marketing materials for membership events when… Show more ● Effectively managed the office to ensure a smooth daily operation ● Assisted the Director and Assistant Director of Membership on every aspect of membership sales and special projects ● Maintained good relationship with all resort outlets to ensure Member satisfaction ● Assisted Accounting Coordinator in all accounting and billing matters ● Provided excellent customer service and problem resolution to all of our Members ● Created marketing materials for membership events when needed Show less ● Effectively managed the office to ensure a smooth daily operation ● Assisted the Director and Assistant Director of Membership on every aspect of membership sales and special projects ● Maintained good relationship with all resort outlets to ensure Member satisfaction ● Assisted Accounting Coordinator in all accounting and billing matters ● Provided excellent customer service and problem resolution to all of our Members ● Created marketing materials for membership events when… Show more ● Effectively managed the office to ensure a smooth daily operation ● Assisted the Director and Assistant Director of Membership on every aspect of membership sales and special projects ● Maintained good relationship with all resort outlets to ensure Member satisfaction ● Assisted Accounting Coordinator in all accounting and billing matters ● Provided excellent customer service and problem resolution to all of our Members ● Created marketing materials for membership events when needed Show less

Recreation and Food and Beverage Supervisor

• Mar 2011 - Mar 2013

Responsible for organizing weekly calendar of activities, implementing new activities when necessary. Oversee the recreation attendants by training, monitoring performance, answering questions, scheduling, payroll, communicating new procedures. Work varied activities to ensure quality customer service. Assist with hiring and training new staff members. Assist Accounting Manager with bank audits during period end. Responsible for maintaining accurate inventory, as well as… Show more Responsible for organizing weekly calendar of activities, implementing new activities when necessary. Oversee the recreation attendants by training, monitoring performance, answering questions, scheduling, payroll, communicating new procedures. Work varied activities to ensure quality customer service. Assist with hiring and training new staff members. Assist Accounting Manager with bank audits during period end. Responsible for maintaining accurate inventory, as well as placing all orders for activities supplies. Ensured that all invoices were processed on time, and maintained good relationships with all vendors. Perform all necessary duties during period end. Work with the Director of Operations during the construction of our first Food and Beverage outlet at the resort. Responsible for implementing the training manual for all new associates, as well as creating all checklists and materials needed to ensuring a smooth daily operation of the bar and grill. Assist with all aspects of the interview, hiring, and training new associates, Create marketing materials for all activities and office events. Awards Associate of the Quarter (Marriott’s Villas at Doral, First Quarter 2012) Associate of the Month (Marriott’s Villas at Doral, March 2012) “Money Maker Award” (Awarded by Board of Directors, November 2011 Show less Responsible for organizing weekly calendar of activities, implementing new activities when necessary. Oversee the recreation attendants by training, monitoring performance, answering questions, scheduling, payroll, communicating new procedures. Work varied activities to ensure quality customer service. Assist with hiring and training new staff members. Assist Accounting Manager with bank audits during period end. Responsible for maintaining accurate inventory, as well as… Show more Responsible for organizing weekly calendar of activities, implementing new activities when necessary. Oversee the recreation attendants by training, monitoring performance, answering questions, scheduling, payroll, communicating new procedures. Work varied activities to ensure quality customer service. Assist with hiring and training new staff members. Assist Accounting Manager with bank audits during period end. Responsible for maintaining accurate inventory, as well as placing all orders for activities supplies. Ensured that all invoices were processed on time, and maintained good relationships with all vendors. Perform all necessary duties during period end. Work with the Director of Operations during the construction of our first Food and Beverage outlet at the resort. Responsible for implementing the training manual for all new associates, as well as creating all checklists and materials needed to ensuring a smooth daily operation of the bar and grill. Assist with all aspects of the interview, hiring, and training new associates, Create marketing materials for all activities and office events. Awards Associate of the Quarter (Marriott’s Villas at Doral, First Quarter 2012) Associate of the Month (Marriott’s Villas at Doral, March 2012) “Money Maker Award” (Awarded by Board of Directors, November 2011 Show less

Assistant Director of Alfond

• Sep 2010 - Feb 2011

Responsible for managing the daily operations of the Alfond Center facility overseeing the facility assistant positions by training, monitoring student performance, answering questions, scheduling, communicating new procedures, information and memos to students and is first point of contact in resolving problems to ensure a customer service orientated environment. Works varied shifts at the front desk to ensure quality customer service. Hires and trains all front desk staff. Support Alfond… Show more Responsible for managing the daily operations of the Alfond Center facility overseeing the facility assistant positions by training, monitoring student performance, answering questions, scheduling, communicating new procedures, information and memos to students and is first point of contact in resolving problems to ensure a customer service orientated environment. Works varied shifts at the front desk to ensure quality customer service. Hires and trains all front desk staff. Support Alfond Center and Aquatics programming by producing contracts for Alfond Center events. Evaluates pricing structures and makes recommendations for appropriate increases. Manages staff for Alfond Center events. Creates marketing materials for Alfond Center programming and events. Manages employee training and development program to maintain excellent customer service Manages daily cash receipts from pool and fitness programs. Manages monthly budget reports effectively tracking revenue and payroll. Show less Responsible for managing the daily operations of the Alfond Center facility overseeing the facility assistant positions by training, monitoring student performance, answering questions, scheduling, communicating new procedures, information and memos to students and is first point of contact in resolving problems to ensure a customer service orientated environment. Works varied shifts at the front desk to ensure quality customer service. Hires and trains all front desk staff. Support Alfond… Show more Responsible for managing the daily operations of the Alfond Center facility overseeing the facility assistant positions by training, monitoring student performance, answering questions, scheduling, communicating new procedures, information and memos to students and is first point of contact in resolving problems to ensure a customer service orientated environment. Works varied shifts at the front desk to ensure quality customer service. Hires and trains all front desk staff. Support Alfond Center and Aquatics programming by producing contracts for Alfond Center events. Evaluates pricing structures and makes recommendations for appropriate increases. Manages staff for Alfond Center events. Creates marketing materials for Alfond Center programming and events. Manages employee training and development program to maintain excellent customer service Manages daily cash receipts from pool and fitness programs. Manages monthly budget reports effectively tracking revenue and payroll. Show less

Guest Service Agent - Internship

• Aug 2008 - Dec 2008

Provided administrative support to the front desk Served as gatekeeper for management staff and guests Checked in and out all guests Provided customer service and assisted guests with their various needs Handled all payments received by guests during check-in or check-out Organized reservations which included cancellations and changes Kept accurate list of all guests and daily rates Provided administrative support to the front desk Served as gatekeeper for management staff and guests Checked in and out all guests Provided customer service and assisted guests with their various needs Handled all payments received by guests during check-in or check-out Organized reservations which included cancellations and changes Kept accurate list of all guests and daily rates

Dudley H. Davis Center - Event Services Intern

• May 2007 - Aug 2008

• Assist Davis staff with the management of event services using the R25/Vivien software. • Assist in training, mentoring, and developing new Building Managers. • Assist Davis staff with the management of event services using the R25/Vivien software. • Assist in training, mentoring, and developing new Building Managers.