Experience

Infraestruturas de Portugal
• Portugal
• Government Administration
• 700 & Above Employee
• Director of IT

  • Mar 2023 - Present


Santa Casa da Misericórdia de Lisboa

• Portugal
• Civic and Social Organizations
• 700 & Above Employee

• Director of IT • Dev, Operations, BRM, Projects, Contracts and Budget Management

  • Aug 2020 - Feb 2023

  • Responsible for delivering IT solutions for the company corporate areas, mainly healthcare and social welfare as well as for education, culture, innovation, real estate, human resources and financial departments • IT Technical Support teams management • Responsible for enhancing Internal Customers Satisfaction • Providing IT planning and governance • Contract, financial and project, program and portfolio management • Responsible for delivering IT solutions for the company corporate areas, mainly healthcare and social welfare as well as for education, culture, innovation, real estate, human resources and financial departments • IT Technical Support teams management • Responsible for enhancing Internal Customers Satisfaction • Providing IT planning and governance • Contract, financial and project, program and portfolio management



Ministry of Internal Affairs (Ministério da Administração Interna)

• Director of Information Technology

  • Sep 2014 - Jul 2020

  • Management of MAI’s homeland security systems and law enforcement agencies shared services• Management of all MAI’s Information Systems development teams and related projects• Strategy advisor for development of critical information systems for the law enforcement agencies• Lead Architect of MAI for Machine Learning and Predictive Analytics to provide real time actionable intelligence to law enforcement agencies to prevent, identify and predict criminal and terrorist threats• Strategy advisor for the General Deputy Director Show less

• Director of Information Systems

  • Apr 2010 - Aug 2014



Ministry of Economy (Ministério da Economia)

• Statistician / IT Specialist

  • Nov 2008 - Feb 2010

  • Analysis, development and maintenance of Portuguese Government International Trade databases (Microsoft SQL Server) • Treatment and analysis of statistical economic data, particularly in the area of International Trade, using Microsoft SQL Server Management Studio, SQL language, and tools such as Analysis Services and Reporting Services • Statistical analysis of Portuguese Government International Trade databases using SPSS software • Preparation of tables and indicators for analysis, particularly in the area of International Trade • Automatic processing of information for reporting statistics in real time, using SQL, C# (Microsoft Visual Studio 2008) and Microsoft Visual Basic (Excel) • Preparation of summaries, pocket statistics and sections for analysis Show less


NOVO BANCO
• Portugal
• Banking
• 700 & Above Employee
• Consultant

  • Jul 2004 - Feb 2010
• IT Specialist

  • Oct 2004 - Nov 2008

  • Analysis of Microsoft SQL databases • Programming in SQL and T-SQL • Application Development, using Microsoft technologies and ORACLE. Programming in J Script • Statistical analysis of data using SPSS software • Predictive analytics of data, using statistical techniques from modeling to data mining • Schengen Information System: Integrated, in early 2006, the developing team of the new Schengen Information System (SIS II), where was held responsible for managing the project. Gave support to the project databases team (Microsoft SQL Server and Oracle) as well as support for application development technologies (JAVA) While responsible for the SIS II project, represented Portugal in regular technical meetings with European counterparts to discuss and monitor the project, and has sporadically traveled to Belgium, Holland, Sweden, Austria and France Show less

• Business Analyst

  • Aug 2001 - May 2004

  • Activities to develop advanced models of segmentation and propensity for customers • Analysis and information management support to other areas of the bank by exploiting databases • Statistical analysis of financial bank data • Implementing Customer relationship management (CRM) models that allowed the managing of the bank’s interactions with clients, and sales prospects. The goals were to find, attract, and win new clients, service and retain those the company already has • Measuring and valuing customer relationships • Analysis and information management support to other areas of the bank by exploiting databases • Creating dashboards management support • Analysis and administration of Microsoft SQL Database. Programming in SQL and T-SQL • Preparation, monitoring and statistical analysis to internal and external client’s data in different segments (using SPSS software) • Statistical analysis, using mainly regression analysis and predictive models, to determine the satisfaction, loyalty and recommendation levels of clients (using SPSS software) • Crossing information taken from questionnaires with the Bank clients database • Preparation, management and analysis of Mystery Customer Program and its results • Analysis database of clients complaints and problems • Preparation of control complaints tableaux, service levels and process productivity of employees • Analysis of retention and churn • Web pages programming in HTML and ASP, for intranet’s publication • Analysis of drivers and impacts of the Quality of Service in the Bank clients • Analysis and evaluation of Queues • Creating templates for Business Intelligence analytic reports using Microsoft Reporting Services and Microsoft Analysis Services for Microsoft SQL Server Show less