Catarina Antunes

Front Office Agent at Hilton Vilamoura As Cascatas Golf Resort & Spa
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Contact Information
us****@****om
(386) 825-5501
Location
Coimbra, Coimbra, Portugal, PT

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Bio

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Experience

  • Hilton Vilamoura As Cascatas Golf Resort & Spa
    • Portugal
    • Hospitality
    • 1 - 100 Employee
    • Front Office Agent
      • Feb 2023 - Present

  • Conrad Algarve
    • Portugal
    • Hospitality
    • 1 - 100 Employee
    • Front Office Trainee
      • Mar 2022 - Jan 2023

      -Delivered a high level of customer service at all times, to guarantee the luxury standards of Conrad Hotels and Resorts; -Ensured an efficient reception experience for Guests, including check in/out, and billing procedures, as required; -Experience with Opera PMS; -Practiced Concierge and Guest Relations services; -Handled guests' complaints and expectations; -Vast experience and understanding of CRM (Customer Relationship Management); -Worked directly with FPG and Nor1 upsell platforms; Show less

  • Pluricosmética
    • Portugal
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Sales Assistant
      • Jun 2021 - Feb 2022

  • KICKS
    • Portugal
    • Retail
    • 1 - 100 Employee
    • Sales Assistant
      • Sep 2020 - May 2021

  • Claire's
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Assistant
      • Jul 2019 - Mar 2020

Education

  • Universidade de Coimbra
    Master's Degree in Tourism, Territory and Heritage, "Luxury Tourism: Marketing Strategies and Luxury Hospitality in Portugal’s Center Region"
    2019 - 2021
  • Universidade de Coimbra
    Italian Language and Culture, Level I, II and III, Italian Language and Culture
    2020 - 2022
  • Universidade de Coimbra
    Bachelor's in Art Studies with Minor in Journalism and Communication, Cultural Studies/Critical Theory and Analysis; Journalism and Communication
    2016 - 2019

Community

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