Vice President of Production Support

• Mar 2023 - Present

IT Critical Incident Manager

• Dec 2018 - Mar 2023

Managing and assisting a team that does system monitoring from an application point of view, that processes in a 24x7 environment. Application monitoring and anomaly detection, as well as creation and definition of alerts and their escalation. Assist on issues up to their resolution and follow up on post-mortem. Track and update events in a ticketing system in a clear and efficient manner. Assist internal teams with questions on our products (with support from Product Owner and… Show more Managing and assisting a team that does system monitoring from an application point of view, that processes in a 24x7 environment. Application monitoring and anomaly detection, as well as creation and definition of alerts and their escalation. Assist on issues up to their resolution and follow up on post-mortem. Track and update events in a ticketing system in a clear and efficient manner. Assist internal teams with questions on our products (with support from Product Owner and Developing teams). Coordinate teams to troubleshoot and resolve high and critical incidents (defining and improving processes for it as well). Create Incident reports for internal communication. Create, document and amend processes for future use in our knowledge base.

Lead Server-Side Web Developer

• Nov 2015 - Nov 2018

Continuation of the work I started with Growin. As a Server-Side WebDeveloper, my work included: - webpages; - webservices, scripts and windows services; - database construction, management and update; - backoffice developing (mainly using the DNN CMS) - including import and export of data through Microsoft Excel, XML or CSV files; Throughout the time in this company my work with the project Via Verde evolved to include project and team management, such as… Show more Continuation of the work I started with Growin. As a Server-Side WebDeveloper, my work included: - webpages; - webservices, scripts and windows services; - database construction, management and update; - backoffice developing (mainly using the DNN CMS) - including import and export of data through Microsoft Excel, XML or CSV files; Throughout the time in this company my work with the project Via Verde evolved to include project and team management, such as define and assign tasks to team members, track progress, clarify questions and eliminate impediments. It also includes coordination ​with external teams in the construction and management of servers and associated databases. My current project is the Via Verde website but during my time in this company I also worked on the project Tap StopOver (in Web API developing for the mobile apps) and on the Portuguese Futebol Federation project (www.fpf.pt). Languages: C#, MSSQL, ASP.NET (framework 2 to 4.5), JavaScript (JQuery, JSON, Ajax​), XML, HTML, CSS (mainly bootstrap), MVC, XSLT​, APIs (WCF and SOAP); Current Projects include: - www.viaverde.pt Past project include: - www.fpf.pt - TapStopOver Show less Continuation of the work I started with Growin. As a Server-Side WebDeveloper, my work included: - webpages; - webservices, scripts and windows services; - database construction, management and update; - backoffice developing (mainly using the DNN CMS) - including import and export of data through Microsoft Excel, XML or CSV files; Throughout the time in this company my work with the project Via Verde evolved to include project and team management, such as… Show more Continuation of the work I started with Growin. As a Server-Side WebDeveloper, my work included: - webpages; - webservices, scripts and windows services; - database construction, management and update; - backoffice developing (mainly using the DNN CMS) - including import and export of data through Microsoft Excel, XML or CSV files; Throughout the time in this company my work with the project Via Verde evolved to include project and team management, such as define and assign tasks to team members, track progress, clarify questions and eliminate impediments. It also includes coordination ​with external teams in the construction and management of servers and associated databases. My current project is the Via Verde website but during my time in this company I also worked on the project Tap StopOver (in Web API developing for the mobile apps) and on the Portuguese Futebol Federation project (www.fpf.pt). Languages: C#, MSSQL, ASP.NET (framework 2 to 4.5), JavaScript (JQuery, JSON, Ajax​), XML, HTML, CSS (mainly bootstrap), MVC, XSLT​, APIs (WCF and SOAP); Current Projects include: - www.viaverde.pt Past project include: - www.fpf.pt - TapStopOver Show less

Web Developer

• Mar 2015 - Nov 2015

Working for Wingman as Server-Side Web Developer. My work includes: - webpages; - webservices, scripts and windows services; - database construction, management and update; - backoffice developing (mainly using the DNN CMS) - including import and export of data through Microsoft Excel, XML or CSV files; Languages: C#, MSSQL, ASP.NET (2-4.5), MVC, XSLT, JavaScript (JQuery, JSON, Ajax), XML, APIs (WCF and SOAP); Current Projects include: - www.viaverde.pt … Show more Working for Wingman as Server-Side Web Developer. My work includes: - webpages; - webservices, scripts and windows services; - database construction, management and update; - backoffice developing (mainly using the DNN CMS) - including import and export of data through Microsoft Excel, XML or CSV files; Languages: C#, MSSQL, ASP.NET (2-4.5), MVC, XSLT, JavaScript (JQuery, JSON, Ajax), XML, APIs (WCF and SOAP); Current Projects include: - www.viaverde.pt - www.fpf.pt Show less Working for Wingman as Server-Side Web Developer. My work includes: - webpages; - webservices, scripts and windows services; - database construction, management and update; - backoffice developing (mainly using the DNN CMS) - including import and export of data through Microsoft Excel, XML or CSV files; Languages: C#, MSSQL, ASP.NET (2-4.5), MVC, XSLT, JavaScript (JQuery, JSON, Ajax), XML, APIs (WCF and SOAP); Current Projects include: - www.viaverde.pt … Show more Working for Wingman as Server-Side Web Developer. My work includes: - webpages; - webservices, scripts and windows services; - database construction, management and update; - backoffice developing (mainly using the DNN CMS) - including import and export of data through Microsoft Excel, XML or CSV files; Languages: C#, MSSQL, ASP.NET (2-4.5), MVC, XSLT, JavaScript (JQuery, JSON, Ajax), XML, APIs (WCF and SOAP); Current Projects include: - www.viaverde.pt - www.fpf.pt Show less

IT Developer

• Sep 2014 - Mar 2015

Continuation of the work I started with Aubay, which includes: - webpages (both client and server side); - webservices, scripts and services; - database construction, management and update (MSSQL, MySQL); - any program the company lacks/requires; - basic system and network administration; - Microsoft Dynamics CRM management and development (CRM 4.0, CRM 2013); Languages: C#, MSSQL, MySQL, ASP.NET (2-4.5), MVC, XSLT, JavaScript (JQuery), XML, HTML (4-5), CSS 3, PHP; Continuation of the work I started with Aubay, which includes: - webpages (both client and server side); - webservices, scripts and services; - database construction, management and update (MSSQL, MySQL); - any program the company lacks/requires; - basic system and network administration; - Microsoft Dynamics CRM management and development (CRM 4.0, CRM 2013); Languages: C#, MSSQL, MySQL, ASP.NET (2-4.5), MVC, XSLT, JavaScript (JQuery), XML, HTML (4-5), CSS 3, PHP;

IT Developer

• Mar 2014 - Aug 2014

Worked for Globalbox, Lda, which envolved developping: - webpages (both client and server side); - webservices, scripts and services; - database construction, management and update; - any program the company lacked/required; - basic system and network administration; - Microsoft Dynamics CRM management and development; Languages: C#, MSSQL, ASP.NET, XSLT, JavaScript (JQuey), XML, HTML, CSS; Worked for Globalbox, Lda, which envolved developping: - webpages (both client and server side); - webservices, scripts and services; - database construction, management and update; - any program the company lacked/required; - basic system and network administration; - Microsoft Dynamics CRM management and development; Languages: C#, MSSQL, ASP.NET, XSLT, JavaScript (JQuey), XML, HTML, CSS;

Server-Side Developer

• Jul 2013 - Mar 2014

Presents knowledge of database subjects related to architecture and performance. Languages: C#, MSSQL, ASP.NET, XSLT; CMS: Umbraco Projects envolved; http://www.minipreco.pt http://www.turbilhao.pt http://carreiras.teleperformance.pt/ http://www.licorbeirao.com/ Presents knowledge of database subjects related to architecture and performance. Languages: C#, MSSQL, ASP.NET, XSLT; CMS: Umbraco Projects envolved; http://www.minipreco.pt http://www.turbilhao.pt http://carreiras.teleperformance.pt/ http://www.licorbeirao.com/

Web Developer

• Jan 2013 - Jun 2013

Languages: PHP, MSSQL, ASP, HTML, JavaScript, JQuery, CSS; Projects envolved; Intranet for SGI, Sistema de Gestão Imobiliária para Banif Imobiliária; Portal de Avaliações para Banif Imobiliária; Languages: PHP, MSSQL, ASP, HTML, JavaScript, JQuery, CSS; Projects envolved; Intranet for SGI, Sistema de Gestão Imobiliária para Banif Imobiliária; Portal de Avaliações para Banif Imobiliária;

Research Grant

• Sep 2010 - Mar 2011

Research grant in the area of operational semantics for linear languages, in the ambit of Project RESCUE. Research grant in the area of operational semantics for linear languages, in the ambit of Project RESCUE.

Research Grant

• Mar 2009 - Sep 2009

Research grant in programming languages of PLC's for systems of elevated integrity. Research grant in programming languages of PLC's for systems of elevated integrity.