IT Junior Cloud Administrator

• May 2022 - Present

•Provision and configure virtual machines, storage accounts, kubernetes, and other Cloud resources through Azure Web Portal, Azure CLI through PowerShell or Bash, and Terraform•Azure Infrastructure Management: Manage and maintain the Azure infrastructure, including virtual machines, storage accounts, kubernetes, and security components•Resource Optimization: Monitor Azure resources to ensure optimal performance, scalability, and cost efficiency, making recommendations for resource utilization and optimization.•Security and Compliance: At the direction of IT Security, implement and enforce security measures, access controls, and compliance policies to protect data and systems hosted on Azure.•Access Management: Configure IAM and create RBAC to provide fine-grained access for users or security groups•Troubleshooting and Issue Resolution: Identify and resolve technical issues related to Azure services, working closely with the IT team and vendors as required•Deployment and Configuration: Assist in the design, deployment, and configuration of Azure services and solutions, ensuring alignment with business requirements•Monitoring and Reporting: Set up and maintain monitoring tools to proactively identify potential issues and generate regular reports on system performance and usage•Automation: Automate tasks using Azure Automation, Function, Logic Apps, and PowerShell scripting•Resource Queries: Creating Resource Graph Queries and writing Log Analytics queries via Kusto Query Language•Backup: Create and update snapshots and use Azure Backup center to restore data.•Documentation and Knowledge Sharing: Create and update technical documentation, operational procedures, and best practices, and share knowledge with team members•Collaboration and Support: Collaborate with cross-functional teams, including solutions architect, developers, devops, system administrators, and project managers, to provide technical guidance and support for Azure-related initiatives Show less

IT Helpdesk Specialist

• Aug 2019 - May 2022

o Provided hardware support - troubleshoot hardware incidents reported for laptop/notebook computers, desktop, printers, and scanners.o Provided software support - troubleshoot software incidents, reported regarding operating systems, office applications, configure and deploy computers and mobile devices to end users.o Resolves basic network issues related to port, network driver, tcp/ip and subnet.o Troubleshoots user profile and windows login issues with the domain.o Provided tier 2 hardware/software support for multiple users to identify correct procedures and solutions in a timely manner.o Responsible for monitoring the active Jira help desk ticketing system and timely resolution of end user issues hardware and software requests. o Provided friendly, timely and high quality IT support to our internal and remote team. Show less

Technical Support Engineer L2

• Jul 2017 - Jul 2019

o Provided technical support; answering support queries via ticketing tool, phone, and email.o Maintain a high degree of users service for all support queries and adhere to all service level agreement.o Respond to inquiries from clients and help them resolve any hardware or software problems.o Following the evolution of all aspects: documentation and the proper processing of the ticketing operation.o Appropriate management and timely information on the results occurred depending on the priority issues and impact, providing technical support effectively. Show less

Technical Support Engineer

• Apr 2017 - Jun 2017

o Updated PC and POS of 7-11 branches in Luzon.o Hardware replacement and deployment in 7-11 branches.

Admission Assistant

• Feb 2016 - Jan 2017

Registration Staff

• Sep 2014 - Feb 2016

Encoder

• Jan 2014 - Sep 2014

Encoder

• Jul 2013 - Aug 2013