Experience

Clarion Hotel The Edge

• Norway
• Hotels and Motels
• 1 - 100 Employee

• Food and Beverage Manager

  • Aug 2016 - Present

  Manage all F&B and day to day operations within budgeted guidelines and to the highest standards.Preserve excellent levels of internal and external customer service.Design menus, purchase goods and continuously make necessary improvements.Identify customer needs and respond proactively.Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.Comply with all health and safety regulations.Report to central management regarding sales, results and productivity. Show less

• Banquet Manager

  • Jul 2015 - Aug 2016

  Supervised all aspects of breakfast, lunch, banquets and events. Responsible for hiring, training, disciplining and evaluating the banquet employees. Aside from orchestrating activities among different departments, made sure that customers have a satisfying experience.

• Head Waiter

  • Jun 2014 - Jul 2015

  Provide great customer serviceAssign wait staff to tablesTraining new staff in food service technique and restaurant proceduresManaging customer concerns and complaints about staff using conflict resolution skillsProviding excellent customer service to set a good example for staffKeeping staff content with excellent leadership and communication skills

• Waitress

  • Apr 2014 - Jun 2014

  Welcoming guests, answering questions about menus, taking food and drink orders, preparing bills and process payments during buffets, dinners and events.



Norwegian Cruise Line Holdings Ltd.

• United States
• Travel Arrangements
• 700 & Above Employee

• Guest Services Assistant Manager\Embarkation Clearance Officer

  • Jan 2006 - Apr 2012

  Coordinate with guest Services team to monitor service and quality control and handle problem solving.Maintain and appropriately schedule Guest Services Staff, Group Service Coordinator and the Concierge so that all guest service areas are properly staffed at all times while constantly monitoring staffing needs and budgetary guidelines. Responsible for all Immigration, customs and visa matters, the embarkation and disembarkation process, ship certificates and all other documentation that relate to port clearances.Primary liaison between the ship and local port agents.Responsible to create and maintain all associated reports regarding passenger and crew. Report to Revenue Management and accounting after the port of embarkation of No-Show\cancellations.Adhere strictly to rules regarding health and safety and be aware of any company related practices. Show less

• Assistant Guest Services Manager

  • Jun 2005 - Jan 2006

  Coordinate with guest Services team to monitor service and quality control and handle problem solving.Maintain and appropriately schedule Guest Services Staff, Group Service Coordinator and the Concierge so that all guest service areas are properly staffed at all times while constantly monitoring staffing needs and budgetary guidelines. Adhere strictly to rules regarding health and safety and be aware of any company related practices.

• Guest Services Supervisor

  • Jan 2005 - Jun 2005

  Supervised all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided. Meet and exceed guest expectations on very occasion.

• Restaurant Hostess

  • Oct 2004 - Jan 2005

  Cheerfully greet guests, take them to their table and provide them with silverware and a menu. Monitor the table rotation. Keep track of which tables are cleaned and available for new guests, and answer the phone, take reservations.