Experience

HMS homes Real Estate

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Private Client Advisor

  • Mar 2022 - Present

  Dubai, United Arab Emirates



LuxuryProperty.com

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Private Client Advisor

  • Aug 2021 - Feb 2022

  Dubai, United Arab Emirates



Viña La Playa Hotel & Winery

• Chile
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Jan 2021 - Aug 2021

  Santiago, Santiago Metropolitan, Chile



S/Y air flow

• Stewardess

  • Sep 2020 - Oct 2020

  La Spezia, Liguria, Italy Sole stewardess 29m S/Y Helping to prepare interior and exterior of the Boat this includes services and cleaning.



Royal Caribbean International

• United States
• Leisure, Travel & Tourism
• 700 & Above Employee

• Cruise Sales Manager

  • Mar 2015 - Jun 2020

  Miami/Fort Lauderdale Area This position is responsible for managing the Future Cruise Sales, managing all events associated with the loyalty program and generating the expected revenue returns from selling future cruises. This position directly supervises the Cruise Sales Associate position and establishes and drives a positive working environment and focuses on sales, ratings, monthly revenue targets, customer service, and operational goals where training, leadership, development, and recognizing… Show more This position is responsible for managing the Future Cruise Sales, managing all events associated with the loyalty program and generating the expected revenue returns from selling future cruises. This position directly supervises the Cruise Sales Associate position and establishes and drives a positive working environment and focuses on sales, ratings, monthly revenue targets, customer service, and operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example, from the front of the house, the Cruise Sales Manager is expected to be one of the ship's driving advocates for delivering outstanding Customer Service and Sales Results.

• Concierge

  • Nov 2013 - Mar 2015

  Responsible for ‘Delivering the Wow' while providing a variety of personalized services and information to entitled guests inquiring at the Concierge Lounge. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition, a people person with a great sense of humor. Outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities… Show more Responsible for ‘Delivering the Wow' while providing a variety of personalized services and information to entitled guests inquiring at the Concierge Lounge. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition, a people person with a great sense of humor. Outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor at all times is essential. ‘Own the Problem' taking accountability for delivering outstanding problem resolution.

• Guest Services Officer

  • Dec 2012 - Nov 2013

  Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full. Maintains current knowledge of all ship's regular events and special functions by reviewing all available data in order to provide guests with accurate and… Show more Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full. Maintains current knowledge of all ship's regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests. Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler's checks or exchanging foreign currencies. Assists guests with immigration and customs procedures and forms.

• assistant waiter

  • Mar 2010 - Nov 2012

  onboard the vessel Usage of an appropriate food and wine terminology and pronunciation to enhance the guest’s dining experience. Becomes familiar with menu descriptions and wine lists in order to discuss items appropriately with guests. Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per standards. Makes recommendations to entice guests with thoughtful response Takes ownership for guest… Show more Usage of an appropriate food and wine terminology and pronunciation to enhance the guest’s dining experience. Becomes familiar with menu descriptions and wine lists in order to discuss items appropriately with guests. Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per standards. Makes recommendations to entice guests with thoughtful response Takes ownership for guest issues/concerns and follows up to ensure resolution Always provides guests with alternatives and avoids using the word “No”