Experience

Euroweb Romania

• Romania
• Telecommunications
• 1 - 100 Employee

• • Nov 2019 - Present

  Troubleshoot and resolve complex network problems to minimize services interruptions;Provision of new network services or changes in IP services;Offer support for NOC department in daily routine activities by solving correspondingly trouble tickets and also for the customers to facilitate isolation and repair of faults in the network within established baseline objectives.Perform network investigation and troubleshoot in case of incidents during 24/7 on call shifts.

• • Apr 2017 - Nov 2019

  The role consists in leading a team of 5 people in the network area: customer support, network monitoring and network administration.Responsibilities & achievements:- coach my colleagues into the directions and goals we are setting together for the team- on boarding of new team members- assure 1st level support following standards and best practices for the global network environment- assure 2nd level support during on-call duty together with IP team- keep in touch with the partners and coordinate field teams in order to complete restoration/installation/work orders raised for global infrastructure Show less

• • Apr 2014 - Apr 2017

  Provide client support and technical issue resolution via phone and e-mail.Monitoring the alarms raised by the entire network elements ( IP/SDH/PDH&voice ) throughout the Operations and Network Management software: Cacti, Spectrum, Unitrans.Provide first level of investigation and intervention when a fault was detected and reported by the monitoring software.Basic network knowledge working with Cisco switches: 2960, 3550, 3560 Series, Cisco routers: 7206, 7606 Series, Juniper routers: M7i, MX480, MX960 Series.Providing shift reports to NOC Team Leader/Manager about all the events occurring in the network; Show less