Experience

Instapage

• United States
• Advertising Services
• 100 - 200 Employee

• Customer Success Billing Agent

  • Nov 2020 - Present

  • Direct support to customers via Zendesk. • Managing disputes/chargebacks issued by customers via Stripe and offering annual reports and charts. • Cancellation of the subscriptions. • Refunds. • Downgrades/upgrades and other subscription changes. • Creating and sending invoices. • Changing the payment method. • Offer information regarding Instapage plans, pricing and features. • Report and solve billing bugs. • Ensure that any issues presented on Slack are addressed. • Perform other tasks that are assigned. • Connect with other departments and leadership members to report issues. • Stay up to date with company policies regarding billing and organizational matters. Show less



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Accounts Receivable Associate with Danish

  • Jun 2019 - Nov 2020

  ◦ Collection - Processing of all customer-related invoices, credit notes, and payments and accounts receivable communication to accurately determine and timely collect all customer receivables; Sending reminders, interest notes, and account statements to overdue customers. Constantly maintaining contact with customers via phone or e-mail; Offering payment proposals and constantly documenting all collection activities. ◦ Cash app and refund proposals- Booking of incoming payments in Navision 3; Identifying and managing unidentified or unapplied cash, as well as clearing customer accounts; Writing off remaining amounts for clients who take a discount. Analyzing and requesting refund cases. ◦ Credit and dispute management - Analyzing the creditworthiness of customers to settle their credit limit; Managing and reporting bankruptcy cases, as well as collection cases; Receiving and resolving different types of disputes such as invoice or service related issues via phone or e-mail. • Customer master data - Receiving and resolving inquiries such as change of contact details, payment method, or tax fees; Sending account statements, as well as requests for customer creation • Month end activities - Managing reconciliation and reporting activities • Process transition and leadership - Successfully managing to become process owner after only 4 months; Managing and assisting in the transition from Navision 1 (NUS0) to Navision 3 (NUS3) by identifying multiple program errors, as well as by creating new SOPs. • Navision and SAP - Proficiency in Navision and Basic knowledge of SAP ERP - Financial accounting • Other: Managing different types of reports, assisting and forwarding other type of requests to other departments of the OTC cycle. Show less



Embassy of Romania in the Kingdom of Denmark

• Copenhagen Area, Denmark

• Internship

  • Nov 2017 - Jan 2018

  • Monitoring the press and developing daily reports of news on danish domestic and foreign politics; EU-Danish and Danish-Romanian trade, policies and economic relations as well as cultural activities and events organized by Romanians within Denmark. • Participating at conferences organized by the Danish Institute of International Studies (DIIS) on topics such as the new role for Germany in world affairs; Climate change and migration; Fighting corruption while building defense capacity in fragile states; Energy Transitions & Energy technologies; or Populist politics in Europe: Skepticism towards globalization in comparative perspective. • Participating at diplomatic receptions and cultural events organized by embassies and diverse institutions. • Assisting Romanian diplomats in organizing events. • Managing other daily tasks. Show less



Swiss Solutions

• Romania
• Translation and Localization
• 1 - 100 Employee

• Internship

  • Oct 2015 - Dec 2015

  • Translating texts and documents from English to Romanian and from Romanian to English with SDL Trados programme • Revising translated texts and documents • Participating at courses regarding translation methods and frequent mistakes • Translating texts and documents from English to Romanian and from Romanian to English with SDL Trados programme • Revising translated texts and documents • Participating at courses regarding translation methods and frequent mistakes