Experience

Dwell Home Market & Staging

• United States
• Real Estate
• 1 - 100 Employee

• Customer Service Manager

  • Jun 2020 - Present

  -Assess customer relationship opportunities and provide exceptional service in a timely manner online, face-to-face, and/or over the phone. -Coordinate cross-functional team troubleshooting. -Communicate project updates to team members, and delegate tasks to complete objectives. -Author and maintain updated Standard Operating Procedures for vital software programs regarding internal organizational use and instruction. -Train personnel in general operations and designated… Show more -Assess customer relationship opportunities and provide exceptional service in a timely manner online, face-to-face, and/or over the phone. -Coordinate cross-functional team troubleshooting. -Communicate project updates to team members, and delegate tasks to complete objectives. -Author and maintain updated Standard Operating Procedures for vital software programs regarding internal organizational use and instruction. -Train personnel in general operations and designated specializations. -Provide testing and development of multi-organizational projects. -Co-coordinate operation of Dwell's online sales platform. -Perform software maintenance and troubleshooting on desktop terminals, mobile devices, and kiosks. -Research additional program functions and improve existing procedures to increase operational efficiency, effectiveness, and accuracy. -Communicate with external organizations regarding program error resolution that falls beyond the scope of user interface. -Facilitate the sale, acquisition, receival, coordination, and distribution of ordered inventory. -Record consignment art gallery documentation, manage artwork display, and facilitate artist commission. Show less -Assess customer relationship opportunities and provide exceptional service in a timely manner online, face-to-face, and/or over the phone. -Coordinate cross-functional team troubleshooting. -Communicate project updates to team members, and delegate tasks to complete objectives. -Author and maintain updated Standard Operating Procedures for vital software programs regarding internal organizational use and instruction. -Train personnel in general operations and designated… Show more -Assess customer relationship opportunities and provide exceptional service in a timely manner online, face-to-face, and/or over the phone. -Coordinate cross-functional team troubleshooting. -Communicate project updates to team members, and delegate tasks to complete objectives. -Author and maintain updated Standard Operating Procedures for vital software programs regarding internal organizational use and instruction. -Train personnel in general operations and designated specializations. -Provide testing and development of multi-organizational projects. -Co-coordinate operation of Dwell's online sales platform. -Perform software maintenance and troubleshooting on desktop terminals, mobile devices, and kiosks. -Research additional program functions and improve existing procedures to increase operational efficiency, effectiveness, and accuracy. -Communicate with external organizations regarding program error resolution that falls beyond the scope of user interface. -Facilitate the sale, acquisition, receival, coordination, and distribution of ordered inventory. -Record consignment art gallery documentation, manage artwork display, and facilitate artist commission. Show less



St. Petersburg College

• United States
• Higher Education
• 700 & Above Employee

• Microbiology Laboratory Technician

  • 2020 - 2020

  -Cultured bacterial cell lines for use within collegiate Microbiology laboratory courses. -Prepared stock solutions, sterile liquid media, and agar plates. -Performed PCR, ELISA, horizontal and vertical gel eletrophoresis, Western and Southern blotting, gram staining, and acid fast staining in advance of student labs to ensure accuracy. -Cultured bacterial cell lines for use within collegiate Microbiology laboratory courses. -Prepared stock solutions, sterile liquid media, and agar plates. -Performed PCR, ELISA, horizontal and vertical gel eletrophoresis, Western and Southern blotting, gram staining, and acid fast staining in advance of student labs to ensure accuracy.



Michaels Stores

• Retail
• 700 & Above Employee

• Sales Associate

  • 2015 - 2020

  -Organized team members and formed strategies in order to complete daily objectives. -Provided well-informed and friendly face-to-face customer service. -Used creative problem solving to ensure customer satisfaction. -Facilitated financial transactions securely and accurately. -Organized team members and formed strategies in order to complete daily objectives. -Provided well-informed and friendly face-to-face customer service. -Used creative problem solving to ensure customer satisfaction. -Facilitated financial transactions securely and accurately.



Tampa Bay Research Institute

• United States
• Research Services
• 1 - 100 Employee

• Research Laboratory Technician

  • May 2019 - Aug 2019

  -Assisted in research and development of potential Alzheimer's treatments and cancer vaccines. -Cultured and cloned a variety of eukaryotic cell lines simultaneously, each with unique optimal living conditions. -Passaged cell cultures and determined viability. -Performed dilution calculations. -Prepared chemical reagents and sterile liquid media. -Generated accurate standard curves for bioassays. -Performed bacterial transformation with plasmid DNA. -Troubleshot lab… Show more -Assisted in research and development of potential Alzheimer's treatments and cancer vaccines. -Cultured and cloned a variety of eukaryotic cell lines simultaneously, each with unique optimal living conditions. -Passaged cell cultures and determined viability. -Performed dilution calculations. -Prepared chemical reagents and sterile liquid media. -Generated accurate standard curves for bioassays. -Performed bacterial transformation with plasmid DNA. -Troubleshot lab equipment. -Coordinated work with fellow lab technicians on multiple projects. -Created Standard Operating Procedures for future experiments. -Maintained a precise, and accurate lab notebook, detailed to be compliant with U.S. court reporting and grant application standards. -Maintained a well-stocked, and organized work environment. -Presented data findings to colleagues and supervisors. Show less -Assisted in research and development of potential Alzheimer's treatments and cancer vaccines. -Cultured and cloned a variety of eukaryotic cell lines simultaneously, each with unique optimal living conditions. -Passaged cell cultures and determined viability. -Performed dilution calculations. -Prepared chemical reagents and sterile liquid media. -Generated accurate standard curves for bioassays. -Performed bacterial transformation with plasmid DNA. -Troubleshot lab… Show more -Assisted in research and development of potential Alzheimer's treatments and cancer vaccines. -Cultured and cloned a variety of eukaryotic cell lines simultaneously, each with unique optimal living conditions. -Passaged cell cultures and determined viability. -Performed dilution calculations. -Prepared chemical reagents and sterile liquid media. -Generated accurate standard curves for bioassays. -Performed bacterial transformation with plasmid DNA. -Troubleshot lab equipment. -Coordinated work with fellow lab technicians on multiple projects. -Created Standard Operating Procedures for future experiments. -Maintained a precise, and accurate lab notebook, detailed to be compliant with U.S. court reporting and grant application standards. -Maintained a well-stocked, and organized work environment. -Presented data findings to colleagues and supervisors. Show less