Experience

Convergent Healthcare

• United States
• Financial Services
• 1 - 100 Employee

• Claims Representative

  • Oct 2014 - Present

  -Calculate proper reimbursement, per contractual reductions and State Fee Schedules-Research and resolve billing and invoice problems.-Contact insurance companies, employer and/or patients via phone, mail or fax to resolve claims-Prepare and submit numerous different types of appeals to insurance carriers-Enter professional notes in the FACS and ARTIVA operating system detailing work performed-Proficient in MVA, PCD, and WC collection departments. -Types of accounts: Problem Claims, Health Insurance Claims, Worker's Compensation Claims, Health Insurance Claims, Liability Claims, and Motor Vehicle Accident Claims. Each department has different policies to follow on how the claim should be handled and paid -Prepare and submit numerous different appeals to insurance carriers -Maintain confidentiality of patient information including medical records -Consistently over reach monthly goal requirements -Search internet databases for information on insurance company, employer and patient when applicable -Review accounts to verify if the correct payment amounts were made by the payers per contract and State Fee Schedules. If additional payment is required, an appeal will be submitted.



Dulles Motorcars

• Sales Consultant

  • Apr 2014 - Aug 2014

  -Selling both new and used cars, as well as finance and related products-Demonstrating vehicles to customers, including taking them on test drives-Full knowledge of customer service, phone etiquette, and experience in sales-Effective communication with customers, co-workers, and managers-Negotiating the terms of a sales agreement and closing sales-Manage customer complaints and resolve problems-Delivering vehicles to customers-Manage product, store, and employees on a daily basis-Product knowledge on currents vehicles



Best Buy

• Retail
• 700 & Above Employee

• Assistant Manager

  • Oct 2012 - Mar 2014

  Manage product, store, and employees on a daily basis• Full knowledge of customer service, phone etiquette, and experience in sales• Effective communication with customers, co-workers, and managers• General promotion of products and sold all store products• Persistently work with vendors on price and availability of products• Manage customer complaints and resolve problems• Consistent monthly Top Sales consultant for the store Manage product, store, and employees on a daily basis• Full knowledge of customer service, phone etiquette, and experience in sales• Effective communication with customers, co-workers, and managers• General promotion of products and sold all store products• Persistently work with vendors on price and availability of products• Manage customer complaints and resolve problems• Consistent monthly Top Sales consultant for the store



A Wireless - Verizon Authorized Retailer

• United States
• Wireless Services
• 300 - 400 Employee

• Sales Consultant

  • Jun 2011 - Oct 2012

  Meet customers to determine their needs and requirements• Product presentations to the customer both verbally and written• Basic troubleshooting of wireless devices• Maintain strong knowledge of all devices offered• Create and maintain excellent relationships with customers• Demonstrate a professional and positive attitude at all times• Develop and manage customer accounts Meet customers to determine their needs and requirements• Product presentations to the customer both verbally and written• Basic troubleshooting of wireless devices• Maintain strong knowledge of all devices offered• Create and maintain excellent relationships with customers• Demonstrate a professional and positive attitude at all times• Develop and manage customer accounts



Inn at Kellys Ford

• Front Desk

  • Sep 2010 - May 2011

  • Responsible for the daily operation of the Inn• Strong verbal and written communication skills • Daily spreadsheet creation, entry, and formulation • Responsible for the daily operation of the Inn• Strong verbal and written communication skills • Daily spreadsheet creation, entry, and formulation



ML Engineering Inc.

• Secure Logistics Coordinator

  • Mar 2005 - Feb 2011

  Coordinated billing, filed and retrieved classified records• Maintained inventory control• Utilized skills in MS Office to effectively manage the work• Designing and building customized cargo crates• Use of all power tools and Fork Lift operation • Coordinated and prepared shipping documents to forwarding agent for domestic and overseas cargo shipments Coordinated billing, filed and retrieved classified records• Maintained inventory control• Utilized skills in MS Office to effectively manage the work• Designing and building customized cargo crates• Use of all power tools and Fork Lift operation • Coordinated and prepared shipping documents to forwarding agent for domestic and overseas cargo shipments