Experience

Insomnia Music Management Ltd

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Artist Management, Marketing and Operations

  • Feb 2019 - Present



London Business School

• United Kingdom
• Higher Education
• 700 & Above Employee

• Associate Director, Customer Experience

  • Apr 2017 - Jan 2019

  Responsible for building relationships and an understanding with stakeholders to ensure services and initiatives accurately reflect business need. Negotiating and managing expectations between customers/stakeholders and the Campus Services teams to ensure a positive, collaborative and effective service is delivered. Proactively identify, champion and assess business and customer needs and present effective strategies and solutions to promote continuous improvement.Also responsible for managing the internal and contracted teams of Reception, Housekeeping, Gift Shop and the Duty Management team in conjunction with the Front of House Manager, developing individuals and ensuring customer-centric behaviours and excellence is delivered.

• Senior Events Manager

  • Nov 2004 - Apr 2017

  Manage the School's central events team to support a strategic calendar of events. This aims to provide a lively, stimulating and relevant programme each year to engage and inspire our School community, network and the business community at large.



Society for the Promotion of New Music

• Event Coordinator

  • 2004 - 2004

  Coordinated series of composer workshops with new music composers, schools, professional musicians and conductors. Coordinated series of composer workshops with new music composers, schools, professional musicians and conductors.