Commercial Effectiveness Director

• Oct 2022 - Present

Commercial Effectiveness Director

• May 2020 - Oct 2022

Head of Business Change

• Apr 2018 - May 2020

As the Head of Business Change, I am responsible for providing operational leadership for all business change, leading the design, development and successful implementation of business-critical projects that support business wide principles, improve cost effectiveness, operational service quality and business development. I work to ensure that senior stakeholders are managed throughout the process, that the change impacts and audiences are fully defined and planned for, that business outcomes and benefits are achieved, and that the changes are conducted with minimal execution risk and disruption to business as usual.

Head of Proposition Delivery

• Jan 2017 - Apr 2018

Partner Onboarding Development Lead

• Jan 2014 - Dec 2016

Sales Project Lead

• Nov 2010 - Jan 2014

I lead the design, development and implementation of efficient sales processes that have a strategic and commercial fit and enhance the customer experience.• Support the identification, design and implementation of appropriate solutions to deliver desired project outcomes• Co-ordinate teams of cross functional managers to embed the changes and to support the management of both internal and external stakeholders.• Ensure that throughout change the customer experience is enhanced • Support the promotion of a strong customer service and continuous improvement culture during delivery of all projects.• Support the management of change through ensuring appropriate training and communications and providing clear direction and support for operational management teams during project implementation• Establish effective relationships and work closely with key stake holders, both internal and external to understand business requirements and to ensure that these are translated into project scope and tasks• Ensure operational processes and procedures that are changed or developed during project implementation, are compliant with all relevant legislation and Bupa International’s Policies. • Ensure effective and timely communication of project progress with all key stakeholders • Document all changes to processes, decisions accountabilities as a result of the project implementation using defined and consistent documents.• Support the promotion of Sales Excellence and benefits of the team to the sales department and wider business.

Intermediary Sales Advisor

• Jan 2008 - Nov 2010

To provide specialist sales support to our global intermediary network, offering sales advice and a dedicated point of contact for all queries relating to new business through to the renewal of individual/ SME broked business To provide Intermediaries with prompt and accurate quotations on our Global Sales product range, securing renewal of products to existing members in line with agreed targets, service levels and call quality measures. To receive and make calls to Intermediaries in order to promote the products, growth new business, retain existing members and group schemes.