Procurement Administrator

• Oct 2022 - Present

Currently working in the Procurement Department, working on invoicing, supply chain management and sustainability/HSE. Currently working in the Procurement Department, working on invoicing, supply chain management and sustainability/HSE.

Assistant Manager

• May 2022 - Oct 2022

I help manage a team of 15-20 people and run a family restaurant. My main duties are, cash control,banking, managing the rota for shift swaps, working behind the bar, running food to tables, makingdesserts, cleaning the restaurant, opening and closing the restaurant, daily alcohol line checks, nightlykitchen checks, following guidelines from NSF and EHO, always studying allergens and keeping up todate, team meetings, helping organise charity events such May Macmillan. I love my job and I enjoywhat I do. Show less

Team Leader

• Nov 2021 - May 2022

Home Care Specialist

• Jul 2021 - Nov 2021

I work with people who are in their own homes and require care. I provide personal care, assist with medication, and meal times. I am trained in Moving and Handling, Medication Dispensing and First Aid. I work with people who are in their own homes and require care. I provide personal care, assist with medication, and meal times. I am trained in Moving and Handling, Medication Dispensing and First Aid.

Store Manager

• Jan 2020 - Jul 2021

I got promoted from Assistant Manager in January 2020. My responsibilities are managing my team, managing the shop, ensuring all staff are complying to environmental health laws and regulations, being a first aider, fire warden and managing the health and safety in the shop, and ensuring my staff are able to work within a workplace with the new COVID restrictions in place. I manage 8 staff members, ensure cashing up is done, and deal with customers on the counter and the cafe floor. I have gained many skills such as interviewing people, cashing up, working well with a team, working with the public, fire training, and first aid. Show less

Assistant Manager

• Nov 2018 - Jan 2020

I manage 8 staff members, cash up tills, and deal with customer complaints and compliments. I also train any new start and existing staff member on running the shop successfully and I assist the Store Manager in anything she needs. I offer many skills such as interviewing skills, cashing up, working well within a team and standing alone and also working with the public.

Sales advisor

• Aug 2018 - Nov 2018

I worked as a Sales Assistant within a team of 5 people. I dealt with cash handling, opening and closing the shop, and I worked towards store KPIs. I worked face to face with customers, offering brilliant customer service. I deal with purchases and returns. I was also trained to close shops on my own. I worked as a Sales Assistant within a team of 5 people. I dealt with cash handling, opening and closing the shop, and I worked towards store KPIs. I worked face to face with customers, offering brilliant customer service. I deal with purchases and returns. I was also trained to close shops on my own.

Travel Advisor

• Mar 2018 - Aug 2018

I worked as a Claims Handler within the Travel Claims department, and we work on behalf of some of the most well-known banks within the UK. My daily duties are dealing with customers on the phone, dealing with customers documents to try and close their claims and I handle customer complaints. I work in a team of 30+ people and we all work towards targets daily. I achieve my targets through time management and organisation. I worked as a Claims Handler within the Travel Claims department, and we work on behalf of some of the most well-known banks within the UK. My daily duties are dealing with customers on the phone, dealing with customers documents to try and close their claims and I handle customer complaints. I work in a team of 30+ people and we all work towards targets daily. I achieve my targets through time management and organisation.

Patient Care Advisor

• Mar 2017 - Mar 2018

I worked with The Hearing Clinic UK and my role is varied. My main duties were booking appointments via telephone, dealing with customer queries in relation to hearing aids, manage home visits and hit my target. I covered for front of house when required. These duties were, booking follow up appointments, making tea and coffees for patients who have arrived, taking payments, answering the telephone and dealing with repair queries. I worked with The Hearing Clinic UK and my role is varied. My main duties were booking appointments via telephone, dealing with customer queries in relation to hearing aids, manage home visits and hit my target. I covered for front of house when required. These duties were, booking follow up appointments, making tea and coffees for patients who have arrived, taking payments, answering the telephone and dealing with repair queries.

Learning Services Support Executive

• May 2014 - Mar 2017

Currently supporting the Scotland Sales team and occasionally the Leeds Sales team within QA too. I have confidence in supporting the teams and using our CRM systems to do so. I've been with QA for nearly 2 full years and I feel like my experience is always growing. I'm always looking to progress and get my team to where they need to be.

Learning Services Support Executive

• Oct 2012 - Mar 2017

I support the Scotland, Manchester and Leeds Sales teams with any administration, placing & confirming bookings & taking credit card payments. My role is specific but I help around the office outside of my duties such as printer maintenance and covering reception for our Training Centre Administrator. I travel to Leeds for every 2 months to take part in team building activities & training. I support 7 account managers and over 500 clients & assisting on managing a client portal, MyQA. I’ve completed my PRINCE2 Foundation in Project Management September 2014. Show less

Telemarketing Executive

• Oct 2012 - May 2014

My role is specific. I work on finding new business and generate leads for the Sales team. My main duties are Cold Calling, working through databases of new and existing clients, accompany seminars, and follow up on marketing campaigns. I work and have worked with Microsoft Office 2007/2010/2013 programs such as, Excel, Word, and PowerPoint. My specialty is Excel and PowerPoint, also Event Planning. I have excellent Customer Service skills as well as Administration skills. I have a great knowledge of Microsoft products, Project Management such as P30 and PRINCE2 and Professional Development, such as Asserting Yourself, Time Management and Team Building. Show less

Editor

• Oct 2014 - Oct 2016

As an Editor of My Games Lounge, Survival Horror, Action & Adventure are my main genres when it comes to gaming. I have been involved with podcasts with Techland and the MGL team. I try to get 1-2 articles out a week on different gaming views, genres and experiences. As an Editor of My Games Lounge, Survival Horror, Action & Adventure are my main genres when it comes to gaming. I have been involved with podcasts with Techland and the MGL team. I try to get 1-2 articles out a week on different gaming views, genres and experiences.

Sessional Youth Worker

• Apr 2012 - Jun 2013

I'm a Sessional Youth Worker which means I work evening at a youth group in Possil Park. I work with under tweleve's in such activities like Art, Physical Activity and Social Skills. I also take part in delivering workshops and events such as the Gala Day we had organised back in August 2011. I specialize in Social Skills, Social Activities and Event Planning. I'm a Sessional Youth Worker which means I work evening at a youth group in Possil Park. I work with under tweleve's in such activities like Art, Physical Activity and Social Skills. I also take part in delivering workshops and events such as the Gala Day we had organised back in August 2011. I specialize in Social Skills, Social Activities and Event Planning.

Sales Assistant

• Jun 2012 - Oct 2012

Whilst working with Dunnes Stores, it was mainly face to face, instant selling in retail. My main duties, other than giving out great Customer Service, was putting out stock, cleaning, stock checks, delivery maintenance, cash handling and fitting room supervision. I enjoyed my time working here, the short time that I did. Whilst working with Dunnes Stores, it was mainly face to face, instant selling in retail. My main duties, other than giving out great Customer Service, was putting out stock, cleaning, stock checks, delivery maintenance, cash handling and fitting room supervision. I enjoyed my time working here, the short time that I did.

Junior Administrator

• Feb 2011 - Apr 2011

Whilst working with 5pm.co.uk, I had gained and discovered new talents within the industry. My main duties during my time here involved working with clients and salon owners through the phone, checking bookings, working with Microsoft Excel and Word and G-mail, filing away paperwork details for different clients and updating the website backstage such as putting up Price Lists and adding new companies to the site. I was also involved in Events such as The Fake Bake Event back in March 2011. Whilst working with 5pm.co.uk, I had gained and discovered new talents within the industry. My main duties during my time here involved working with clients and salon owners through the phone, checking bookings, working with Microsoft Excel and Word and G-mail, filing away paperwork details for different clients and updating the website backstage such as putting up Price Lists and adding new companies to the site. I was also involved in Events such as The Fake Bake Event back in March 2011.

Retail Operative

• Sep 2009 - Feb 2011

Whilst working here I had a chance to view my talents in Retail. Such as Customer Service. I had also been cash handling (working on the tills), and stock takes. I enjoyed my time here as it was also ongoing and very busy. I had worked in the Customer Service/Returns desk also for a short time as I was needed in other departments. My main department and expertise is Lingerie. I had also worked in the Men's department, Footwear, Home, Ladies and also Accessories. Whilst working here I had a chance to view my talents in Retail. Such as Customer Service. I had also been cash handling (working on the tills), and stock takes. I enjoyed my time here as it was also ongoing and very busy. I had worked in the Customer Service/Returns desk also for a short time as I was needed in other departments. My main department and expertise is Lingerie. I had also worked in the Men's department, Footwear, Home, Ladies and also Accessories.