Experience

RETI Center

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Board Member

  • Jan 2019 - Present



Freelancer

• Research/Strategy

  • 2005 - Present

  I've worked as a customer centric researcher for 15+ years, with extensive experience in retail, travel, technology, telecom, media and financial services businesses. Clients have included J.Crew, Burberry, Estée Lauder, Williams-Sonoma, Adidas, Nike, Petsmart, Standard & Poor’s, Economist.com, The Washington Post, Boston.com, The Motley Fool, IHS, Reader’s Digest, the BBC, HHS, Northwestern Mutual, Thermo Fisher, Rip Curl and over 50 Credit Unions. I've worked as a customer centric researcher for 15+ years, with extensive experience in retail, travel, technology, telecom, media and financial services businesses. Clients have included J.Crew, Burberry, Estée Lauder, Williams-Sonoma, Adidas, Nike, Petsmart, Standard & Poor’s, Economist.com, The Washington Post, Boston.com, The Motley Fool, IHS, Reader’s Digest, the BBC, HHS, Northwestern Mutual, Thermo Fisher, Rip Curl and over 50 Credit Unions.



Collaborative Gain

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Moderator

  • Oct 2010 - Present

  As a moderator of the UX Executive Council at Collaborative Gain (CG), I lead the development, content and agenda for two leadership conferences per year. CG is a New York City-based company that believes in improving business by improving the customer experience. The Collaborative Gain Councils is a trusted peer network of over 400 executives who are committed to helping each other with customer experience, strategy, leadership, and a variety key issues. As a moderator of the UX Executive Council at Collaborative Gain (CG), I lead the development, content and agenda for two leadership conferences per year. CG is a New York City-based company that believes in improving business by improving the customer experience. The Collaborative Gain Councils is a trusted peer network of over 400 executives who are committed to helping each other with customer experience, strategy, leadership, and a variety key issues.



Huge

• United States
• Business Consulting and Services
• 500 - 600 Employee

• Research

  • 2011 - Present



Filene Research Institute

• Research - Digital Strategies

  • Jan 2015 - Mar 2020



GreenHomeNYC

• Executive Director

  • Jun 2004 - May 2011

  Oversee all aspects of community-oriented, volunteer-run organization, which facilitates the adoption of sustainable building methods and materials by owners of small residential and commercial buildings in New York City Responsible for legal compliance, fundraising, programming, volunteer recruitment, board management Oversee all aspects of community-oriented, volunteer-run organization, which facilitates the adoption of sustainable building methods and materials by owners of small residential and commercial buildings in New York City Responsible for legal compliance, fundraising, programming, volunteer recruitment, board management



Creative Good - customer experience consulting

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Experience Consultant

  • Oct 1999 - Jan 2008

  Perform supervisory and research roles on 70+ customer experience consulting projects for Fortune 1000 clients in retail, travel, technology, media and financial services businesses in the United States and abroad. Develop website strategy based on customer research and client business goals. Design, execute and analyze one-on-one customer research in facilities and in homes Projects have required extensive project management including research in multiple national and international… Show more Perform supervisory and research roles on 70+ customer experience consulting projects for Fortune 1000 clients in retail, travel, technology, media and financial services businesses in the United States and abroad. Develop website strategy based on customer research and client business goals. Design, execute and analyze one-on-one customer research in facilities and in homes Projects have required extensive project management including research in multiple national and international markets and client relations. Good Experience Live Conference Freelance Producer, Good Experience Live (GEL) Conference Show less Perform supervisory and research roles on 70+ customer experience consulting projects for Fortune 1000 clients in retail, travel, technology, media and financial services businesses in the United States and abroad. Develop website strategy based on customer research and client business goals. Design, execute and analyze one-on-one customer research in facilities and in homes Projects have required extensive project management including research in multiple national and international… Show more Perform supervisory and research roles on 70+ customer experience consulting projects for Fortune 1000 clients in retail, travel, technology, media and financial services businesses in the United States and abroad. Develop website strategy based on customer research and client business goals. Design, execute and analyze one-on-one customer research in facilities and in homes Projects have required extensive project management including research in multiple national and international markets and client relations. Good Experience Live Conference Freelance Producer, Good Experience Live (GEL) Conference Show less



August Press

• Founding Publisher and Editor

  • Apr 1999 - Jul 2001

  Founded small art book publishing company: published titles include The Long Journey Home: The 1932 Motorcycle Journey of Robert E. Fulton Jr., and Life's Evening Hour Founded small art book publishing company: published titles include The Long Journey Home: The 1932 Motorcycle Journey of Robert E. Fulton Jr., and Life's Evening Hour



Blind Spot Photography Magazine

• Assistant Publisher/Editor

  • Sep 1995 - Nov 1998

  Edited and designed fine art photography magazine Supervised all areas of production during prepress and printing. Directed distribution to more than 1,400 bookstores and museum shops (throughout U.S. and 11 international markets) Developed and managed magazine website Edited and designed fine art photography magazine Supervised all areas of production during prepress and printing. Directed distribution to more than 1,400 bookstores and museum shops (throughout U.S. and 11 international markets) Developed and managed magazine website