Tech Venture Builder - IT Solutions Engineer

• Jun 2023 - Present

Automation Developer

• Feb 2023 - Jun 2023

Automation Project Manager

• Apr 2022 - Jun 2023

KEY ACHIEVEMENTS• Designed and developed an RPA System for Automating LPG Client switch on and switch off based on payment history and credit balanceRESPONSIBILITIES• Plan & develop Innovative ideas to improve processes and enhance efficiency• Solve any issues that arise during and after project development• Evaluate Project Performance and Analyze and Manage Project Risks• Ensure stakeholder satisfaction• Ensure projects are cost effective by managing costs involved • Managing reports and necessary documentation Show less

IT Support Officer

• Mar 2017 - Apr 2022

In my role as IT Support Officer, I Prepared & generated Reports for Analysis, Offered IT Help Desk Support (phone/email/ticket), installed, set up, and configured Microsoft Windows Operating Systems, while resolving hardware, software, and JIRA issues in a prompt manner.Some of my key achievements include:• Developed Power Bi Dashboards for IT Issue Ticket Analysis & Insights, Walk-in Client Analysis & Insights and Online Approvals Analysis & Insights• Enhanced ticket solving time and efficiency through the implementation and adoption of an online Support Desk Ticketing System (JIRA) for raising and solving IT Issues • Designed and developed a notable SharePoint-based PowerApps online approval system; eliminating use of paper and improved approval efficiency accordingly• Commended by senior stakeholders for contributing to the development of the company’s Technician App• Created an Android App for Portfolio Management to improve communication efficiency to sales agents • Developed an Android and Web app to assist the customer service team collect client details effectively• Ensured all processes met internal and external regulations by conducting consistent compliance checks• Awarded the Certificate of Recognition for Exemplary Performance by senior management in 2018 Show less

Systems and Processes Officer

• Aug 2016 - Feb 2017

Engaged with management to regularly shape and update long and short-term plans to enhance workflow efficiency, generating & analyzing reports on Company Processes & IT asset inventory as well as troubleshooting and resolving ERP system issues and implementation problems promptly.Some of my key achievements included:• Promoted to Systems & Processes Officer after impressing during an initial Repair Technician role• Awarded the Certificate of Recognition for Exemplary Performance by senior management in 2017• Improved overall team performance through the provision of training and support to new and existing colleagues • Dealt with all arising issues in a prompt manner; ensuring all processes and strategies remained on track• Attended several critical company meetings; collecting and utilizing all information relayed Show less

Repair Technician

• Mar 2016 - Aug 2016

• Repair and refurbish all BBOXX Solar components• Escalate all unsolvable issues to product support• Follow BBOXX Solar refurbishment processes• Maintain a clean and tidy Working area• Use best practices in stock management• Accurately report all repairs and refurbishments

Technical Assistant

• Oct 2015 - Mar 2016

• Designing Schematics for Systems installation • Supervising CCTV, Alarm Systems, and Access Control Systems Installation • Installation of CCTV Systems including DVR/NVR • Testing Access Control Systems, CCTV Systems and Alarm Systems, and Video Door Phones (Intercoms) • Research on Access Control Systems, Alarm Systems, CCTV Systems and Video Door Phones • Design cable installation routes for CCTV Access Control & Alarm Systems • Assist with setup of test/demonstration environments for Physical and ICT security solutions • Assist with technical pre-sales • Assist with post-sales implementations and support Show less

Engineering Intern

• Feb 2015 - May 2015

• Monitoring, servicing, and maintenance of Communication, Navigation & Surveillance (CNS) facilities of JKIA • Installation of Access Control System including Programming the Software • Terminating Ethernet cables • Monitoring, servicing, and maintenance of Communication, Navigation & Surveillance (CNS) facilities of JKIA • Installation of Access Control System including Programming the Software • Terminating Ethernet cables

Technical Support Technician

• 2010 - 2014

Cyber Cafe Administrator

• 2007 - 2010