Experience

Disco Donnie Presents

• Musicians
• 1 - 100 Employee

• Director of Staffing Assistant

  • Oct 2018 - Present

  • Assisted the Director of Staffing on scheduling and managing employees at Freaky Deaky Texas, Ubbi Dubbi, and Sunset Music Festival • Assisted the Director of Staffing on scheduling and managing employees at Freaky Deaky Texas, Ubbi Dubbi, and Sunset Music Festival



Eventbrite

• United States
• Software Development
• 700 & Above Employee

• Field Operations Support

  • Apr 2017 - Apr 2020

  • RFID Support Specialist: represented Eventbrite products & services in the field, tasked with the assistance in setting up their devices, training, troubleshooting, as well as set up/deployment of scanners and portals • Front of house customer service at festivals including: Euphoria Festival, Imagine Festival, Float Fest, Oregon International Air Show, Mempho Festival, Snow Globe, Mile 0, Austin Rodeo, Fiesta de la Flor, Sweetwater 420, Purple Party, Carolina Country, Ruido Fest, BRT Atlantic City, Moonrise Festival, Baja Beach Fest, Los Dells Festival, Riot Fest, Life is Beautiful, Art of Cool, Shriner’s Golf Tournament, Conga @ Dreamforce, Snow Globe Show less



Klima Solutions

• Austin, Texas Area

• Freelance Marketing Consultant

  • Jan 2018 - Jan 2020

  • Implemented marketing strategy to gain online visibility within new geolocation • Re-branded the business' image & customer service operations • Set up Google Business & manage pay-per-click campaigns • Manage company website & Facebook page • Designed all print material including: business cards, invoice sheet, & proposal sheet • Implemented marketing strategy to gain online visibility within new geolocation • Re-branded the business' image & customer service operations • Set up Google Business & manage pay-per-click campaigns • Manage company website & Facebook page • Designed all print material including: business cards, invoice sheet, & proposal sheet



Forefront

• United States
• Entertainment Providers
• 1 - 100 Employee

• Trail of Lights | Hospitality

  • Dec 2019 - Dec 2019

  • Provided customer service & hospitality to Trail of Lights guests • Managed Zip Tents that were hosted by private parties & the general public • Provided customer service & hospitality to Trail of Lights guests • Managed Zip Tents that were hosted by private parties & the general public



WE Fest

• Detroit Lakes, Minnesota

• Tollbooth Coordinator and Box Office Staff

  • Aug 2019 - Aug 2019

  • Worked in both the tollbooths and the box office tent to process and troubleshoot guests and tickets in a timely and efficient manner • At the tollbooth as well as the box office, I greeted guests, scanning their tickets or sold additional tickets, banding them with the appropriate credential, often troubleshooting orders and working quickly to get them into the campgrounds • Worked in both the tollbooths and the box office tent to process and troubleshoot guests and tickets in a timely and efficient manner • At the tollbooth as well as the box office, I greeted guests, scanning their tickets or sold additional tickets, banding them with the appropriate credential, often troubleshooting orders and working quickly to get them into the campgrounds



Country Jam USA

• United States
• Entertainment Providers
• 1 - 100 Employee

• Box Office Manager

  • Jun 2019 - Jun 2019

  • Supervised and maintained staff as they use the box office ticketing and inventory systems • Safeguarded and ensured that all staff cash boxes balance at lunch and at the end of shift • Reconciled and provided completed inventory balance sheets at the end of each shift • Provided customer service and troubleshooted orders • Liaison with Front Gate Tickets (POS) and Intellitix (RFID) • Supervised and maintained staff as they use the box office ticketing and inventory systems • Safeguarded and ensured that all staff cash boxes balance at lunch and at the end of shift • Reconciled and provided completed inventory balance sheets at the end of each shift • Provided customer service and troubleshooted orders • Liaison with Front Gate Tickets (POS) and Intellitix (RFID)



Backbone International

• Netherlands
• Events Services
• 1 - 100 Employee

• Camp EDC Command Post

  • May 2019 - May 2019

  • Responsible for taking calls and dispatching requests that came through the Fix-It Line text alert messaging system at the EDC Las Vegas Command Center.

• Assitant to Camp EDC Production Coordinator

  • Apr 2019 - May 2019

  • Assisted the Production Coordinator in advancing, processing, and confirming all vendors' and staff accommodations, credentials, parking, catering, site assets, heavy equipment, and quartermaster requests.• Advanced requests using Excel, Airtable, Box, and Dropbox



Waterloo Festival

• Austin, Texas Area

• Box Office Manager

  • Sep 2018 - Sep 2018

  • Checked in & distributed festival wristbands to festival patrons; often troubleshooting general ticketing issues on See Tickets system • Handled all cash & card transactions at early pick-up & on site box office • Checked in & distributed festival wristbands to festival patrons; often troubleshooting general ticketing issues on See Tickets system • Handled all cash & card transactions at early pick-up & on site box office



Latinitas

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Graphic Designer

  • Jan 2016 - 2018

  • Design print & online promotional materials, logos, & flyers • Re-designed business cards for Austin & El Paso offices • Designed the program for the annual fundraising gala for 3 years • Design print & online promotional materials, logos, & flyers • Re-designed business cards for Austin & El Paso offices • Designed the program for the annual fundraising gala for 3 years



Studio Estates

• Kyle, Texas

• Marketing Director

  • Apr 2017 - Dec 2017

  • Created & introduced a marketing strategy for the company to better sell lots, houses, offices, & warehouses including their special events hall—Coyote Garden Hall • Led & implemented a rebranding initiative across all channels • Personally replied to leads (from multiple platforms) as well as managed the company phone line & showcased the properties daily to potential buyers • Set up google business & managed pay-per-click ad campaigns, boosting online visibility by 100% • Set up an emailing list of potential buyers & implemented an email campaign to promote the company's visibility • Remodeled & maintained website Show less



Coyote Garden Hall

• Kyle, Texas

• Special Events Director & Social Media Manager

  • Apr 2017 - Nov 2017

  • Executed marketing campaigns that helped take YTD revenue from 17k to 60k & a projected 25k for 2018 in booked events • Booked, coordinated, & supervised all events hosted at the hall • Main point of contact for vendors, helping coordinate everything for our mutual client's special event • Hosted & coordinated the hall's first open house • Personally replied to leads (from multiple platforms) & showcased the hall daily to prospective clients • Handled all revenue from the hall, as well as depositing the revenue at the bank • Created logo & launched brand for this (then brand new) business • Created a web & social media content calendar; created & curated media content for website & multiple social platforms, boosting online presence by 100% • Copywriter for web, social media, & ad content • Managed pay-per-click campaigns with 65 keywords, boosting online visibility by 100% Show less



Queue Ticketing (Acquired)

• United States
• Entertainment Providers

• Box Office Specialist

  • Mar 2014 - Mar 2017

  • Checked in & distributed festival wristbands to festival patrons; often troubleshooting general ticketing issues • Box office at: Fader Fort, Fun Fun Fun Fest, Levitation Fest, & Sound on Sound Fest • Checked in & distributed festival wristbands to festival patrons; often troubleshooting general ticketing issues • Box office at: Fader Fort, Fun Fun Fun Fest, Levitation Fest, & Sound on Sound Fest



MasterWord

• United States
• Translation and Localization
• 200 - 300 Employee

• Freelance Spanish Interpreter

  • Jul 2016 - Dec 2016

  • Spanish interpreter at community assignments • Spanish interpreter at community assignments



Sound on Sound Fest

• United States
• Entertainment Providers

• Box Office Manager

  • Nov 2016 - Nov 2016

  • Box office manager at Sound on Sound Fest • Oversaw & trained volunteers during early pick-up & the on site box office • First point of contact for any ticketing/device issues, troubleshooting orders with Proxima, issuing refunds, & general customer service • Handled all cash & card transactions at early pick-up & on site box office; personally checked in all vip & guest-list patrons • Box office manager at Sound on Sound Fest • Oversaw & trained volunteers during early pick-up & the on site box office • First point of contact for any ticketing/device issues, troubleshooting orders with Proxima, issuing refunds, & general customer service • Handled all cash & card transactions at early pick-up & on site box office; personally checked in all vip & guest-list patrons



Front Gate Tickets

• United States
• Entertainment Providers
• 1 - 100 Employee

• Order Fulfillment

  • Jun 2016 - Sep 2016

  • Fulfilled orders for music festivals including EDC Las Vegas, Lollapalooza, and Austin City Limits • Fulfilled orders for music festivals including EDC Las Vegas, Lollapalooza, and Austin City Limits



Texas State German Contest

• San Marcos, Texas

• Graphic Designer

  • 2015 - 2016

  • Graphic designer 2 years in a row for statewide german contest t-shirt design & welcome banner; judge for logo contest for 4 years • Graphic designer 2 years in a row for statewide german contest t-shirt design & welcome banner; judge for logo contest for 4 years



The One Club for Creativity

• United States
• Advertising Services
• 1 - 100 Employee

• Creative Boot Camp Participant

  • May 2015 - May 2015

  • Participated in a four-day workshop at GSD&M hosted by The One Club to create a digital campaign promoting the return of Popeyes' Rip'n Chick'n • Pitched to a team of judges that consisted of copywriters, art directors, and Popeyes' own marketing team, • Awarded first place • Participated in a four-day workshop at GSD&M hosted by The One Club to create a digital campaign promoting the return of Popeyes' Rip'n Chick'n • Pitched to a team of judges that consisted of copywriters, art directors, and Popeyes' own marketing team, • Awarded first place



Latinitas

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Graphic Design Intern

  • Jan 2015 - May 2015

  • Designed & created over 50 graphics including posters, programs, nameplates, flyers for various social media & events; often translated flyers into Spanish • Assisted in events hosted by Latinitas • Designed & created over 50 graphics including posters, programs, nameplates, flyers for various social media & events; often translated flyers into Spanish • Assisted in events hosted by Latinitas



D. D. Hachar Visiting Hispanic Media Professionals Program

• San Marcos, Texas

• Graphic Design Intern

  • 2014 - 2015

  • Created and designed programs, posters, and name tags for the annual event that took place in October during Texas State University's Mass Comm Week. • Created the current logo for D.D. Hachar Visiting Hispanic Media Professionals Program. • Helped organize and facilitate the event. • Created and designed programs, posters, and name tags for the annual event that took place in October during Texas State University's Mass Comm Week. • Created the current logo for D.D. Hachar Visiting Hispanic Media Professionals Program. • Helped organize and facilitate the event.



El Centro: The Center for the Study of Latino Media and Markets

• San Marcos, Texas

• Graphic Design Intern

  • Sep 2012 - May 2013

  • Created and designed over 60 graphics including flyers, posters, tickets, and name badges among other things for social media and various events hosted by and promoting El Centro. • Assisted in the Puntos de Vista Film Festival, an international documentary festival for Latin American students, creating and designing film posters and other visuals. • Assisted in the 2013 Assessing the State of Spanish-Language and Latino-Oriented Media International Conference, creating and designing visuals. Show less