Experience

University at Buffalo Neurosurgery (UBNS)

• United States
• Medical Practices
• 1 - 100 Employee

• Check Out Representative

  • Apr 2019 - Present

  Aid in patient care with scheduling appointments Work with outside facilities to coordinate patient medical testing/rehabilitation services Working closely with staff teammates to determine treatment and patient health Keeping up-to-date on company protocols and medical software First contact for patients in needs for questions regarding their health and/or treatment Communicate with other departments to ensure tasks are fulfilled Aid in patient care with scheduling appointments Work with outside facilities to coordinate patient medical testing/rehabilitation services Working closely with staff teammates to determine treatment and patient health Keeping up-to-date on company protocols and medical software First contact for patients in needs for questions regarding their health and/or treatment Communicate with other departments to ensure tasks are fulfilled



DENT Neurologic Institute

• United States
• Medical Practices
• 100 - 200 Employee

• Patient Service Representative

  • May 2018 - Apr 2019

  Coordinating and scheduling patients with specific appointments as dictated by each provider Maintaining open communication with patients, doctors, staff and other medical facilities in regards to medical treatment Keeping updated on company protocol, rules and regulations Ability to multi-task and take on extra duties as requested by superiors Taking payments when necessary and/or coordinate with the billing department regarding patient payments Balancing of daily administrative tasks while providing customer service and professionalism Show less



Dog Days of Buffalo

• United States

• Customer Service Manager/Administrative Manager

  • Jun 2014 - Apr 2018

  Maintaining thorough professional relationships with each client Facilitating open channels of communication both in person and by digital means between staff and clientele Regularly required to troubleshoot technical front-end issues at a moment's notice Responsible for seeing management direction through to completion with little immediate supervision Booking appointments, taking payments for services offered, as well as making supply orders Balancing of daily administrative tasks while remaining calm and professional with walk-in business Show less