Cassie Ward
Branch Manager at Hays Travel- Claim this Profile
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Bio
Credentials
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Foundation Degree In Tourism and Events Management
University of Central LancashireJan, 2015- Nov, 2024 -
NCFE Level 2 Cabin Crew with Certified Thomas Cook Training
Thomas CookJan, 2014- Nov, 2024
Experience
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Hays Travel
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United Kingdom
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Travel Arrangements
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700 & Above Employee
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Branch Manager
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Jun 2022 - Present
Since rejoining Hays Travel, I have quickly progressed from Assistant Manager to Branch Manager. Business Management: I oversee store financial performance, profit, and eight key performance indicators; perform daily, weekly and monthly audits. Having a busy agenda, I must prioritise my workload and stay organised to hit deadlines. I produce and run an effect roster, meaning I have the right people in the right place at the right time. I have a zero sickness record and when required work overtime to ensure completion of a project in a timely manner. People Management: recently coached two new team members who have hit over 100% of their profit target for consecutive months. Maintained staffing levels and built a successful team. Track and gather data for formal monthly appraisals with staff members of all role levels. To support high performance, I provide relevant training and attend training events. Customer Service: I resolve complaints and emergency issues, liaising with relevant suppliers and my own knowledge. I maintain a portfolio of repeat customers who have reviewed me highly on Feefo and have generated revenue over tens of thousands of pounds over the years. Sales: As a leader, I inspire my team by hitting targets, striving for excellence, and delivering outstanding service. I use the network of local branch managers to discuss and share ideas in weekly conference calls and seek advise on more complex issues.
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Teaching Personnel
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United Kingdom
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Staffing and Recruiting
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700 & Above Employee
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Primary School Teacher
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Jun 2021 - May 2022
I was delivering differentiated instruction clearly to 30 students daily using the VARK (visual, audio, reading, and kinesthetic) method. Collaborated with partner teachers to create weekly content responding to data to maximise students' growth. Spoke in staff meetings to discuss the results of a subject and ideas on how to take it forward. I have proven results that show 30 students took a pretest, and 100% of them had increased results in the post-unit test. Managed behaviors to ensure a safe learning environment. I taught students with special educational needs such as ADHD, Dyslexia, and many more. I have worked in several schools for both long and short periods to gain experience in a mixture of deprived areas and wealthy including teaching at private grammar schools. I built strong professional relationships with Teaching Assistants and the Senior Leadership Team by communicating clearly and outlining the steps to achieve the end goal.
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Hays Travel
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United Kingdom
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Travel Arrangements
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700 & Above Employee
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Senior Sales Consultant
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Nov 2019 - Aug 2021
Leadership: Providing motivational briefings as the branch cruise expert kept the team up-to-date with current campaigns. I was a key holder who opened the branch when other managers were not available. As a senior, I was a role model who provided exceptional customer service. Sales: achieved individual sales targets and KPIs (key performance indicators). During the pandemic, I was part of the core team who worked from home to amend and cancel forthcoming bookings. Generated sales from Facebook adverts, phone calls, emails, and face-to-face appointments. Serviced my own portfolio of customers from start to end, including administration such as invoicing and ticketing.
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Harding
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United Kingdom
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Retail
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400 - 500 Employee
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Sales Assistant
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Jan 2019 - Nov 2019
I completed two overseas contracts with Harding Retail; the first was onboard P&O Britannia (3647 guests), and the second was P&O Azura (3100 guests). Due to the varying demographics of the guests, I had to adapt to their needs, such as proper etiquette and finding shared interests. During this time I lived and worked alongside nationalities and cultures from all around the world which helped develop my personal and communication skills. As a vessel crew member, I participated in weekly lifesaving fire drills and had training for all eventualities including security and crowd management. Maintaining customer safety was vital to the role; I experienced a fire onboard and the ship planned to abandon, there were passengers stranded ashore after a stop in tender operations and a rescue operation for refugees. Through all of this I managed several retail stores and was responsible for achieving revenue targets. It was my responsibility to supervise stock deliveries, stock counts, and sometimes night shifts. I planned and delivered seminars for customers of up to 30 people to advertise promotions.
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World Travel Holdings UK
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Specialist Cruise Concierge
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May 2016 - Jan 2019
Whilst at WTH I worked on various departments including customer service for luxury customers and sales for mainstream cruise lines. Customer Service: handled and generated invoices, answered questions for post sales customers. Provided a wealth of knowledge to customers. Created notes for every customer interaction to track the customer experience. Sales: Used multiple IT systems to build and sell personalised cruise packages generating a strong rapport to exceed expectations and retain a portfolio of repeat customers. Complied with call center policies including taking inbound and making outbound sales calls.
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Dixons Carphone
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United Kingdom
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Retail
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700 & Above Employee
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Sales Assistant
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Oct 2014 - May 2016
• Experience in a target driven environment, • Selling a wide range of products and services, I received various rewards through sales achievements both regionally and locally. • Experience in a target driven environment, • Selling a wide range of products and services, I received various rewards through sales achievements both regionally and locally.
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River Island
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United Kingdom
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Retail
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700 & Above Employee
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Sales Assistant
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Sep 2013 - Jul 2014
Skills Required - Passion for fashion and products - Driven to progress career - Customer and sales focused - Natural communicator - Trendsetter and fashion follower Skills Required - Passion for fashion and products - Driven to progress career - Customer and sales focused - Natural communicator - Trendsetter and fashion follower
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Education
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2020 - 2021
Edge Hill University
Post graduate, Education -
2016 - 2018
University of Central Lancashire
Management In Tourism, Tourism and Travel Services Management -
2013 - 2016
Runshaw College
Travel and Tourism, Tourism -
2008 - 2013
Balshaw’s High School Leyland
7 GCSE’s A-C Including Maths and English
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