Cassie Pratasik

Customer Service Officer at Tribecar
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Contact Information
us****@****om
(386) 825-5501
Location
ID
Languages
  • Bahasa Indonesia Native or bilingual proficiency
  • Bahasa Inggris Full professional proficiency

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Credentials

  • Finance and Accounting Basic
    Caritas Indonesia
    May, 2022
    - Nov, 2024
  • Accurate Accounting
    Universitas Klabat

Experience

  • Tribecar
    • Singapore
    • Automotive
    • 1 - 100 Employee
    • Customer Service Officer
      • Jun 2022 - Present

      - Answering customer questions as they come through emails - Reviewing emails and either answering inquiries or routing them to the appropriate internal team - Support high priority customers in different time zones - Data entry and research as required to troubleshoot customer problems, resolve customer problems and complaints. - Take payment - Setup and resolve problems with customer accounts - Provide price information - Verify customers - Communicate and coordinate effectively with internal departments

  • Primajaya
    • Manado, Sulawesi Utara, Indonesia
    • Finance Administrative Officer
      • Mar 2021 - Mar 2022

      - Answer and direct phone calls (including chats through Whasapp, E-mail, E-commerce) - Handling all of cash transactions - Make montly cashflow - Produce and distribute correspondence memos, letters, and forms - Assist in the preparation of regularly scheduled reports - Submit and reconcile expense reports - Submit lists of broken items - Check weekly stock - Greet and assist visitors to the office - Photocopy and print out documents on behalf of other colleagues - Archive all the receipt and DO warehouse - Check and make sure the item is in a good condition

  • PT. SINAR GALESONG PRIMA
    • Manado, Sulawesi Utara, Indonesia
    • Finance Staff
      • Aug 2020 - Dec 2020

      - Create and update spreadsheets of daily transactions - Review and process reimbursements - Prepare budgets - Keep records of invoices and salaries payment - Participate in payroll processes - Report on liquidity and cash flow - Create and update spreadsheets of daily transactions - Review and process reimbursements - Prepare budgets - Keep records of invoices and salaries payment - Participate in payroll processes - Report on liquidity and cash flow

  • PT MAXX COFFEE PRIMA
    • Indonesia
    • Food and Beverage Services
    • 200 - 300 Employee
    • Barista
      • Aug 2019 - Dec 2019

      At that time I was hired as a Part Time Barista. My responsibility were about, - Prepared the store minimal one hour earlier before it open - Make sure the entire store to stay clean - Daily check expired date for every products - Make sure to reach the sales goal - Handle all the transactions (cashier) - Make customer's order At that time I was hired as a Part Time Barista. My responsibility were about, - Prepared the store minimal one hour earlier before it open - Make sure the entire store to stay clean - Daily check expired date for every products - Make sure to reach the sales goal - Handle all the transactions (cashier) - Make customer's order

Education

  • Universitas Klabat
    Gelar Sarjana, Akuntansi
    2014 - 2018
  • SMA Katolik Rex Mundi Manado
    2011 - 2014
  • SMP Katolik Pax Christi Manado
    2008 - 2011

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