Experience

Otolane

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Director

  • Jun 2023 - Present

• Vice President Operations

  • Jul 2022 - Present

• Director Of Operations

  • Aug 2020 - Present

  Montreal, Quebec, Canada Oversee team of operations specialists providing vision, goals and direction on scope of work; support and guidance; and managing performance. Member of product development team offering client centered perspectives gathered from customer feedback and field observations. Deliver professional product and sales demonstrations to current and prospective customers and investors. Onboard and train new customers to customize and optimize their experience and ensure a smooth… Show more Oversee team of operations specialists providing vision, goals and direction on scope of work; support and guidance; and managing performance. Member of product development team offering client centered perspectives gathered from customer feedback and field observations. Deliver professional product and sales demonstrations to current and prospective customers and investors. Onboard and train new customers to customize and optimize their experience and ensure a smooth transition to the software. Onboard and train all new company employees ensuring a solid start and grounding in the company. Lead implementation of Salesforce Sales Cloud design to drive team productivity and sales growth.

• Operations and Support Manager

  • Feb 2019 - Aug 2020

  Montreal, Quebec Onboard and train new customers to customize and optimize their experience and ensure a smooth transition to the software. Onboard and train all new company employees ensuring a solid start and grounding in the company. Work closely with sales and technician leads to manage projects, facilitating cross departmental communication and coordination.

• Dealer Support

  • Feb 2018 - Jan 2019

  Montreal, Quebec Work closely with new customers to customize and optimize their experience and ensure a smooth transition to the software. Assist in execution of sales events and integrated marketing supports including email and direct mail campaigns. Assist in onboarding and training of new company employees providing support, feedback and assistance.



Barcola Bistro

• Canada
• Restaurants

• Assistant Manager

  • Jan 2013 - Jan 2018

  Montreal, Quebec - Worked closely on marketing strategies and special events - Responsible to manage client reservations and maintain exceptional client relationships in a fast paced environment - Helping to train and develop new employees by providing ongoing feedback and establishing performance expectations - Opening and closing the restaurant, keeping track of inventory while ensuring the restaurant is clean and ready for service



Harris/Decima Inc

• Canada
• Market Research
• 1 - 100 Employee

• Market Research Analyst

  • Jan 2010 - Dec 2012

  Montreal, Quebec - B2B cold calling CEOs and other professionals while maintaining a high acceptance rate on my calls - Trusted to work closely with our most demanding clients on special projects - Developed training materials for new projects - Collected and organized data - Trained new employees