Cassie Lees
General Manager Of Operations at RhinoPlay- Claim this Profile
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Bio
Credentials
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Landscape Construction
TAFE NSWJan, 2011- Nov, 2024
Experience
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RhinoPlay
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Australia
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Design Services
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1 - 100 Employee
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General Manager Of Operations
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2016 - Present
Accountable for planning, directing and coordinating the operations of the company and delivering continuous improvement of processes and policy to create value via productivity and profitability.Responsible for day- to-day operations by leading design team, production team, installation team and system manager, along with 3rd party consultants in the implementation of company strategy.Leadership: Transformed team from low engagement and reactive mindset to high performing team. Achieved by setting clear objectives, build team collaboration, set clear roles and responsibilities and creating an environment to innovate. Build trust resulting in improved productivity and staff engagement.Process Improvement: Simplify, streamline and standardise processes through effective “AS-IS” process mapping and identifying inefficiencies and duplication of tasks. Initiate IT System standardisation improving performance, usability and scalability.Innovation: Implement product innovation tiger teams to identify new product opportunities. Facilitate teams via process of ideation, rating, evaluation and market research to deliver ‘quick win' product enhancements and develop a product pipeline. Secure funding to deliver business outcomes extending lifecycle of product range, increasing sales and improving market share. Show less
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Project Manager
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2009 - 2016
Responsible for delivering quality play structures for QSR, Pubs & Clubs, Council, Schools, Retail and Family Entertainment venues, nationally and internationally.Key Accomplishments:.• Champion “Green” initiative to produce environmentally friendly alternate product range via the introduction of recycled extruded plastic.• Develop post project analysis and reporting to ensure future developments leverage learnings.• Individually responsible for running up to 20 “new build” projects simultaneously in addition to business as usual “maintenance” work, for clients such as McDonalds, Westfield and Nike.• Successfully managed and delivered over 100 projects on time and on budget against challenging budgets and deadlines.• Management of simultaneous and interdependent projects in fast paced environments.• Performance rated “Excellent” by McDonalds Australia as judged by Licensees, Store Managers, Construction Managers and Builders.• Market expansion in Maintenance and Spare Parts • Identification of “add-on” sales opportunities and up selling Show less
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Austress Freyssinet Australia
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Sydney, New South Wales, Australia
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Project Supervisor
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2008 - 2009
Reporting to Project Manager. Supervised the design, development and installation of the Glass and Steel facade for the Surry Hills Community Centre ($1.9 Million Budget). • Supervised a crew of up to 20 tradesmen. • Motivate and drive the installation team via strong leadership and gaining respect through “leading by example”. • Establish good working relationship with all subcontractors and effectively arbitrate conflict. • Build strong rapport with suppliers to ensure on time delivery. • Increased profitability by sourcing alternative supply streams. • Minimise variations and scope changes through diligent planning and monitoring of project dependencies. • Limit defect rectifications through stringent Quality Assurance. • Provide a safe environment for all workers through diligent OH & S compliance and management. • Document preparation, submission and control, including OH & S manuals and reports, Inspection Test Plans, Defect Lists and Operation and Maintenance manuals. • Prepare all handover briefs and certifications upon the completion of the project. Show less
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Elite IDS Australia
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Sydney, New South Wales, Australia
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Project Manager
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2006 - 2008
Reporting to Managing Director. Management of all facets of large scale signage projects from tender, concept, design, manufacturing and installation. • Very High customer satisfaction rating for key clients including Sydney Star City Casino, Red Bull Australia. • Build and maintain excellent high-level relationships with Clubs, Bars, Hotels, Restaurants and Retail Markets delivering upsize in sales and repeat business • Key success component of Wests Ashfield Leagues Club $1m renovation. • “Exceeded expectations in design, originality, budget and time frames”. • Gain continued business opportunity by delivering successful project outcome and building reliable partnerships. • Successful bid to be the sole provider to manufacture and install all signage upgrades for St Vincent de Paul stores. • Reduce costs and drive-up profit margins by researching new products, suppliers and manufacturing processes. • Build strong relationships with clients via proactive and informative management style. • Delivered high quality products to customers ensuring compliance via sound understanding of customers branding and objectives • Provide cost effective strategies on remedial action building customer trust. Show less
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Education
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2022 - 2022
The Knowledge Academy
Lean Six Sigma- Black Belt -
Work Platform License
National Certificate of Compentency -
1997 - 2001
UNSW
Bachelor of Design, Design -
Electrical Test & Tagging Certificate
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