Experience

Siggins

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Quality Systems Manager

  • Aug 2021 - Present



MidwayUSA

• United States
• Retail
• 100 - 200 Employee

• Logistics Operations Manager

  • Jun 2020 - Aug 2021

  Selected, trained, and developed Logistics Supervisors and Team Leaders to reinforce and sustain an organizational culture of high performance. Focused also on analyzing outbound freight shipments and packaging configurations, re-negotiating freight contracts where necessary to improve cost and delivery performance.

• Customer Support Manager

  • Jan 2020 - May 2020

  Managed call center operations and improved quality and consistency in every interaction. Managed employees and supervised daily operations to ensure customer satisfaction goals were achieved.

• Operations Analyst

  • Jan 2016 - Dec 2019

  Developed processes for performing and maintaining fact-based analyses of outbound freight shipments, customer packaging configurations, hourly employee staffing models, and training process adherence.

• Operations Specialist

  • Jan 2014 - Dec 2015

  Administered hourly employee schedules, training certifications, time and attendance tracking.