Experience

HANDS OF HOPE ADOPTION & ORPHAN CARE MINISTRY INC
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Web Design Manager

  • Sep 2022 - Present


Capital One

• Egypt
• Leasing Non-residential Real Estate

• Principal Designer

  • Jul 2020 - Nov 2021

• UX/UI Designer

  • Apr 2019 - Jul 2020



Allstate

• United States
• Real Estate

• User Experience Architect

  • Jun 2018 - Mar 2019

  I was a part of a team of UX specialists working to redesign Allstate’s quoting tool for insurance agents. Partnering with agile teams and stakeholders, I focused on executing new designs while creating a roadmap for the product vision. I conducted a research study to determine strategies for motivating agents and integrated the findings into the system. I collaborated with other UX Architects and Visual Designers to redesign the navigational structure—building off of insights from a user… Show more I was a part of a team of UX specialists working to redesign Allstate’s quoting tool for insurance agents. Partnering with agile teams and stakeholders, I focused on executing new designs while creating a roadmap for the product vision. I conducted a research study to determine strategies for motivating agents and integrated the findings into the system. I collaborated with other UX Architects and Visual Designers to redesign the navigational structure—building off of insights from a user research study. Show less I was a part of a team of UX specialists working to redesign Allstate’s quoting tool for insurance agents. Partnering with agile teams and stakeholders, I focused on executing new designs while creating a roadmap for the product vision. I conducted a research study to determine strategies for motivating agents and integrated the findings into the system. I collaborated with other UX Architects and Visual Designers to redesign the navigational structure—building off of insights from a user… Show more I was a part of a team of UX specialists working to redesign Allstate’s quoting tool for insurance agents. Partnering with agile teams and stakeholders, I focused on executing new designs while creating a roadmap for the product vision. I conducted a research study to determine strategies for motivating agents and integrated the findings into the system. I collaborated with other UX Architects and Visual Designers to redesign the navigational structure—building off of insights from a user research study. Show less



Designation

• Design
• 1 - 100 Employee

• Designer in residence

  • Feb 2018 - May 2018

  Designation selects one UX designer from every cohort to serve as an assistant creative director and project manager for the incoming cohort. “I was selected to fill this role for the incoming cohort of 15 designers. I work with them to provide feedback, critique, and guidance as they move through the program.”

• UX Designer

  • Sep 2017 - Feb 2018

  As part of a team of designers in an immersive design program, I developed UX design skills and practices. My deliverables included user interview guides, competitive analyses, research syntheses, personas, journey maps, wireframes, prototypes, usability testing plans, and annotations. I worked on a total of five projects. I improved my client communication skills through work with the following clients: Style545, a startup that bridges the gap between online and in-store shopping. They… Show more As part of a team of designers in an immersive design program, I developed UX design skills and practices. My deliverables included user interview guides, competitive analyses, research syntheses, personas, journey maps, wireframes, prototypes, usability testing plans, and annotations. I worked on a total of five projects. I improved my client communication skills through work with the following clients: Style545, a startup that bridges the gap between online and in-store shopping. They sought to provide personalized “looks” for shoppers to buy online or try on in store. We focused on improving the in-store experience through a mobile app with outfit inspiration. CallOnTheGo, a startup helping small- to mid-sized businesses increase sales by improving their call rate with a mobile autodialer. We improved the design of the current mobile app and better integrated their sales process.



Solstice

• United States
• Entertainment Providers

• Product Analyst

  • Jul 2016 - Sep 2017

  I worked on a variety of internal and client projects. I worked with a cross-functional team on the development of a chatbot for Solstice’s annual FWD conference. My responsibilities included project management, content strategy, and requirements writing. Later, I worked with the internal resource management team—helping track employee utilization and staff upcoming projects. I also worked with two Fortune 500 clients—one industrial automation and the other financial services. I helped… Show more I worked on a variety of internal and client projects. I worked with a cross-functional team on the development of a chatbot for Solstice’s annual FWD conference. My responsibilities included project management, content strategy, and requirements writing. Later, I worked with the internal resource management team—helping track employee utilization and staff upcoming projects. I also worked with two Fortune 500 clients—one industrial automation and the other financial services. I helped set up initial web analytics for our industrial automation client by writing acceptance criteria and collaborating with our developers. I also participated in brainstorming sessions around design requirements for their beta website. In addition to my work in industrial automation, I worked with a financial services client. I managed all the internal budget tracking and I worked with a client-side team’s customer-facing website. I took on the responsibility of project planning and ensured the team met the business requirements. Show less I worked on a variety of internal and client projects. I worked with a cross-functional team on the development of a chatbot for Solstice’s annual FWD conference. My responsibilities included project management, content strategy, and requirements writing. Later, I worked with the internal resource management team—helping track employee utilization and staff upcoming projects. I also worked with two Fortune 500 clients—one industrial automation and the other financial services. I helped… Show more I worked on a variety of internal and client projects. I worked with a cross-functional team on the development of a chatbot for Solstice’s annual FWD conference. My responsibilities included project management, content strategy, and requirements writing. Later, I worked with the internal resource management team—helping track employee utilization and staff upcoming projects. I also worked with two Fortune 500 clients—one industrial automation and the other financial services. I helped set up initial web analytics for our industrial automation client by writing acceptance criteria and collaborating with our developers. I also participated in brainstorming sessions around design requirements for their beta website. In addition to my work in industrial automation, I worked with a financial services client. I managed all the internal budget tracking and I worked with a client-side team’s customer-facing website. I took on the responsibility of project planning and ensured the team met the business requirements. Show less