Experience

ChurnZero

• United States
• Software Development
• 100 - 200 Employee

• Team Lead , SMB

  • Aug 2023 - Present

• Senior Customer Success Manager

  • Jun 2023 - Present

• Customer Success Manager

  • Mar 2022 - Jun 2023



SecurEnds

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2021 - Feb 2022

  • Establish processes for customer onboarding, customer journey maps, engagement guidelines, and success indicators. • Independently manage 100+ customers by holding quarterly business reviews, monthly touchpoints, and building relationships (strategic & enterprise). • Establish processes for customer onboarding, customer journey maps, engagement guidelines, and success indicators. • Independently manage 100+ customers by holding quarterly business reviews, monthly touchpoints, and building relationships (strategic & enterprise).



Gartner

• United States
• Information Services
• 700 & Above Employee

• Account Manager - Midsize Enterprise

  • Jul 2020 - Feb 2021

  • Foster long term, strategic relationships with CEOs and strategic business leaders for technology vendor clients with less than $5M in annual revenue. • Ensure clients receive maximum value from Gartner services to retain and grow accounts by performing in-depth discovery of their key initiatives and aligning the appropriate Gartner resources.

• Conference Sales Executive

  • Aug 2019 - Jul 2020

  • Engaged with C-level executives and direct reports of global and large enterprise clients to deliver Gartner Conference recommendations aligned to support top initiatives and become a trusted advisor for long term account growth. • Built territory plans every quarter to prioritize accounts and growth opportunities. • Held 11 client meetings and added 16 opportunities into the pipeline weekly.



Northwestern Mutual

• United States
• Financial Services
• 700 & Above Employee

• Financial Representative

  • Jan 2019 - May 2019

  • Established rapport with qualified prospects to schedule 6-10 fact-finding meetings per week. • Identify networking opportunities via LinkedIn, personal resources, and Kent State University contacts to grow business portfolio. • Created and analyzed customized financial plans to present recommendations based on lifestyle needs. • Participated in weekly coaching sessions with supervisor to discuss performance and opportunities for growth. • Established rapport with qualified prospects to schedule 6-10 fact-finding meetings per week. • Identify networking opportunities via LinkedIn, personal resources, and Kent State University contacts to grow business portfolio. • Created and analyzed customized financial plans to present recommendations based on lifestyle needs. • Participated in weekly coaching sessions with supervisor to discuss performance and opportunities for growth.



Under Armour

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Lead

  • Jan 2018 - Oct 2018

  • Assisted customers in selecting merchandise, provided product knowledge, and quickly resolved customer concerns. • Analyzed hourly metrics, such as net sales, average units, and data capture to determine how the store is performing. • Coached teammates by being able to understand their strengths and weaknesses then adjust sales training accordingly. • Assisted customers in selecting merchandise, provided product knowledge, and quickly resolved customer concerns. • Analyzed hourly metrics, such as net sales, average units, and data capture to determine how the store is performing. • Coached teammates by being able to understand their strengths and weaknesses then adjust sales training accordingly.



Gap Inc./Old Navy

• Sales Associate

  • Nov 2013 - Jan 2018

  • Promoted from Sales Associate to Sales Associate Coach in July 2015 by consistently demonstrating excellent customer service skills. • Provided efficient and friendly customer service that resulted in sales. • Utilized strong persuasive skills by consistently being recognized as a top performer in credit card applications. • Promoted from Sales Associate to Sales Associate Coach in July 2015 by consistently demonstrating excellent customer service skills. • Provided efficient and friendly customer service that resulted in sales. • Utilized strong persuasive skills by consistently being recognized as a top performer in credit card applications.