Experience

B + A Medical Aesthetics

• United States
• Medical Practices
• 1 - 100 Employee

• Operations Manager

  • May 2022 - Present

  ● Daily operations of full service Medical Spa including supervising staff of 4 (Injectors, estheticians, operations staff) including hiring and training of new employees as well as annual performance reviews. ● Executed bi-weekly payroll processing ● Develop strategies for marketing promotion/cross selling (including sales goals and tracking leads) and training for all staff to ensure superior customer service ● Coordinate and lead weekly and monthly staff meeting with monthly employee recognition for outstanding customer service/sales ● Assist Owners/Doctors in various areas including but not limited to coordinating their schedules ● Compliance coordinator/Adhere to all HIPPA laws ● Obtain and renew licensing for midlevel providers, physicians, and estheticians ● Implementation of new EMR software ● Ensure patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences ● Trained and mentored employees and staff in all inventory processes per standard operating procedures. ● Plan events to promote Med Spa, all aspects of event planning ● Maintain financial records to track inventory with a complete creditable audit trail of all transactions. Other financial duties including weekly credit card audits Show less



Jennie Hunnewell MD / H-MD Medical Spa

• United States
• Medical Practices
• 1 - 100 Employee

• Front Desk Manager

  • Nov 2019 - May 2022

  Supervise staff of 5 for patient scheduling, registration, medical records/history Check-in and checkout patients while providing excellent customer service Develops, implements, and maintains office policies and procedures for front desk staff Interviews, hires, and trains front desk staff Maintains and manages all filing and organizations systems for the office Ensures regulatory compliance with HIPPA Handles financial counseling/options, including payment options. In charge of cash drawer control-balancing at beginning and end of day with bank deposits Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences Assists medical staff as requested Administrative Assistant to Owner Promotes-markets product lines (7) Manages owner/Doctors schedule Manages time off requests Helps with Marketing strategies and specials Open and close office daily Show less



COSMETIC SURGERY AFFILIATES LLC

• United States
• 1 - 100 Employee

• Social Media Coordinator / Sr. Administrative Assistant

  • Oct 2016 - Nov 2019

  Social Media Coordinator for an established surgery center In charge of all social media presence (create/develop and post) and surgery videos (including filming and editing) for YouTube channel and Instagram Create and send email marketing with Constant Contact Assist in all office events and marketing Handle surgery consults, which includes surgical quotes, payment policies and present the financial assistant options, advise accept and post payments, and schedule surgeries Certified and sell skincare line SkinMedica. maintain a clean office/lobby environment Assist Office Manager/Staff/Doctors in any other office duties as needed or requested Supervise and train admin staff ensuring all calls/patients are handled with the utmost care Show less



Charleston's Restaurant

• United States
• Restaurants
• 100 - 200 Employee

• Lead Host / Host Trainer

  • Jan 2013 - Nov 2016

  Hostess and hostess trainer Hostess and hostess trainer



Sephora inside JCPenny

• United States
• Wholesale
• 1 - 100 Employee

• Product Consultant

  • Jun 2015 - Oct 2015

  Consult with customers with questions/selection and all areas of makeup needs Consult with customers with questions/selection and all areas of makeup needs



Legacy Royalty, L.L.C.

• Oil and Gas
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2015 - Oct 2015

  Administrative Assistant to a family-owned Oil and Gas Mineral purchasing/selling company Assist the Office Manager in all areas of mailing letters, mail merges, excel spreadsheets, and daily office duties Accompany Office Manager/Landman to county courthouses to chain title/take pictures of supporting documentation Administrative Assistant to a family-owned Oil and Gas Mineral purchasing/selling company Assist the Office Manager in all areas of mailing letters, mail merges, excel spreadsheets, and daily office duties Accompany Office Manager/Landman to county courthouses to chain title/take pictures of supporting documentation