Experience

RogersGray, A Baldwin Risk Partner

• United States
• Insurance
• 100 - 200 Employee

• Client Manager- Personal Insurance

  • Aug 2021 - Present

  Kingston, Massachusetts, United States • Delivers outstanding service, and insurance knowledge to clientele • Works within a team to assist all clients as their needs arise and change via multiple forms of media • Underwrites risks to verify eligibility, and confirm suitable coverage is in place • Responsibly maintains MA Insurance Producer’s License for Property & Casualty



Amica Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster- Total Loss Team

  • Sep 2019 - Aug 2021

  Raynham, Massachusetts, United States • Negotiated settlements fairly for policyholders, and claimants • Corresponded with valuation companies, and appraisers to ensure accurate vehicle valuations • Created and managed rental reservations to provide substitute transportation for those in need • Coordinated with salvage companies, and auto body shops to have vehicles released and transported



Ocean State Job Lot

• United States
• Retail
• 700 & Above Employee

• Operations Supervisor

  • Nov 2018 - Sep 2019

  Somerset, MA • Ensured operational efficiency of store’s office, and stockroom • Timely completion of all office paperwork, and record keeping • Administered new hire orientation • Oversaw daily incoming and outgoing communications, along with completing corporate directives • Verified the store was in compliance with all company policies, and procedures

• Front End Supervisor

  • Oct 2018 - Nov 2018

  Somerset, MA • Provided excellent customer service including sales, returns, answering inquiries, and more • Scheduled breaks and lunches for all associates to ensure proper coverage throughout the store at all times • Supervised front end associates, and delegated tasks • Ensured all front end policies, and procedures were adhered to • Showcased strong interpersonal, organizational, and time management skills



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Letter Carrier

  • Dec 2015 - Oct 2018

  Fall River, MA • Accurately organized mail in a timely manner • Displayed a professional image at all times • Assisted customers with all inquiries • Efficiently delivered all mail for assigned route(s) within time limits • Adhered to all safety guidelines, and was the CCA safety representative serving on the local safety committee



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 100 - 200 Employee

• Quality Improvement Supervisor

  • Jul 2015 - Dec 2015

  Starwood Hotels & Resorts • Utilized strong diagnostic and analytical skills • Reviewed and scored calls to ensure quality, and establish trends • Upheld current knowledge on all customer assisting resources and procedures • Performed special projects as requested to support all Quality Team initiatives, and the company as a whole • Worked proficiently while in office, and telecommuting

• Sales Supervisor

  • Feb 2015 - Jul 2015

  Starwood Hotels & Resorts • Developed and coached associates on customer service skills, sales conversion techniques, and overall quality • Successfully managed multiple center wide ad hoc projects to improve metrics, and associate training • Displayed versatile leadership skills in a team focused environment • Gathered and reviewed data to guide team members to improvement

• Sales Team Lead

  • Dec 2013 - Feb 2015

  • Regularly updated Success Plans for team members • Creatively used training time for individual and small group meetings • Researched and issued Customer Impacting Events • Assisted with inbound sales calls during times of high volume

• Specialist, Expanded Suite of Services Team

  • Jun 2012 - Dec 2013

  • Thoroughly analyzed group contracts, and created group master accounts for various hotels • Accurately created, and updated room rates for our properties • Collaborated well with hotel management to develop standard operating procedures to review, and process reservation requests from travel agencies

• Intraday Specialist, Contact Center Central Operations

  • Nov 2011 - Jun 2012

  Fall River, MA • Generated various statistical performance reports • Successfully worked in a fast paced environment • Networked well with personnel throughout North America and Europe to complete tasks, and achieve goals • Monitored call flow throughout North American centers, and enabled escalation procedures when necessary to eliminate any queues • Regularly used Microsoft Word, Outlook, and Excel to perform tasks

• Reservations Sales Agent

  • Feb 2011 - Nov 2011

  Fall River, MA • Created hotel and resort accommodations for guests across the world • Developed new customer service and sales skills to assist customers with our products and properties • Underwent continuous training regarding products, service culture, and upgraded resources



Quiznos

• United States
• Restaurants
• 700 & Above Employee

• Traveling General Manager

  • Sep 2010 - Feb 2011

  Denver, CO • Assisted in setting up new locations across the nation • Consistently passed all Board of Health, and internal inspections • Prioritized and delegated tasks to all team members based upon the daily business need • Proactively recorded sales figures so as to establish trends, and create sales forecasts • Successfully reduced labor hours per week while improving customer service, and sales figures