Event Specialist

• Nov 2019 - Present

Claims Specialist

• Dec 2016 - Oct 2019

• Determine proper policy coverages• Applies best claims practices to investigate, evaluate and negotiate claim per company guidelines• Partner with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities • Assist or prepare files for suit, trial, or subrogation• Deliver a positive “On Your Side” customer service experience to internal, external, current, and prospective Nationwide customers• Initiate and conduct follow-ups via proficient use of claims systems and related business systems• Open, close, and adjust reserves in accordance with best claims practices• Track team work load • Special projects as assigned

Claims Specialist

• Nov 2015 - Dec 2016

Assistant Service Specialist

• Feb 2015 - Oct 2015

•Initiate repair orders•Receive parts on the computer accurately noting parts numbers, part number changes and pricing changes•Review technicians’ comments and enter corrections on computer for customer to read•Obtain purchase order or repair authorization numbers•Collect payment from customer and process all credit cards and checks•Collect overdue accounts•Greet telephone and walk-in customer in a professional and courteous manner •Initiate repair orders•Receive parts on the computer accurately noting parts numbers, part number changes and pricing changes•Review technicians’ comments and enter corrections on computer for customer to read•Obtain purchase order or repair authorization numbers•Collect payment from customer and process all credit cards and checks•Collect overdue accounts•Greet telephone and walk-in customer in a professional and courteous manner

Banquet Manager

• Mar 2014 - Oct 2014

• Achieve maximum profitability and overall success by controlling costs and quality of service• Maintain hotel bar control policies through completion of necessary forms and bar requisitions• Supervision of weekly schedules to ensure adequate staff for consistent levels of service• Sustain records of inventory, labor cost, food cost, etc.• Check of banquet food, beverage quality, services, plate presentation, and quality of meeting room set up• Greet client upon arrival and provide quick service for last minute changes• Coordinate with Executive Chef and Sous Chef to ensure all arrangements and details are dealt with • Assure food and beverage or coffee break schedule if applicable • Managed the Club Lounge for two months

Event Staff

• Aug 2010 - Aug 2014

• Supervised a variety of events to include weddings, reunions and meetings• Completed room sets for events ranging from 12 to 300 people as instructed by clients• Arranged and tested technology with clients such as projectors, ELMOS, laptops and microphones• Monitored events based on contract terms and allowed clients, guests and caterers to appropriate areas• Acted as building receptionist and maintained professional image of the Alumni Center• Restored and reset room arrangements, secured the building, and provided basic janitorial services • Trained and mentored approximately new student 9 event staff members • Attended ongoing training