Experience

VitalStorm
• United States
• Advertising Services
• 1 - 100 Employee
• Customer Success Manager

  • Jul 2021 - Present


Ayik+Berto Dental Specialist

• Hospital & Health Care
• 1 - 100 Employee

• Project Manager

  • Mar 2018 - Jul 2021

  IT Projects: Was responsible for entering and maintaining of referral data into our new practice management software The Digital Office (TDO) Creating unique logins and naming conventions for Staff, Doctors and Locations in TDO Populating multiple formats of letters for the doctors and staff to communicate with patients and doctors inside of TDO Updating and maintaining TDO logins and permissions Creating and Maintaining the system wide calendar for doctor’s schedules. Onboarding and training employees to use the new practice management system. This project included creating a syllabus, and training schedule. Integrating partner products into our office locations. This included communicating with third party developers to schedule for implementation, interfacing between vendors and our CTO. On-call and on-site troubleshooting with office staff to fix technical issues. Training staff on third party applications and tools. Point of contact on site for VOIP phone setup. Setting up and offering additional training on VOIP phone set up, settings, and how-to-use. Marketing Projects: Point of contact between Strata Blue Marketing and Ayik + Berto Attend weekly marketing calls, and bi-weekly reputation Updating content changes to the website and, notifying of new doctors, or content needed Scheduling headshots of the management team and doctors. Provide headshots into Teamwork for Strata Blue’s development team. Provide feedback for all the Facebook ads campaigns, and video content. Answering Facebook Questions or routing the user to the correct location Providing on site pictures from the offices to help refresh ad and SEO content Providing Marketing Reports that are HIPPA compliant Helping to track the direct results of our Ad Campaign to revenue Answer any questions from managers and referring offices about the TDO portal Creation or Referral Pads and Collateral Managing the creation of new Ayik + Berto collateral



Dallas Endodontics

• United States
• Medical Practices
• 1 - 100 Employee

• Professional Relationship Director

  • Mar 2018 - Jun 2021

  A dental practice dedicated exclusively to the practice of endodontic. The Professional Relationship Director partners with the specialist(s) to plan and implement marketing, education and growth strategies that benefit referring doctors, improve their personal and referral relationships to the specialist, and drive specialist practice growth through improved case and patient value dynamics Role included: Develop Doctor-to-doctor relationship Team-to-team relationship management Prospecting and outreach to prospective referring doctors Tracking growth and success of multiple practices Unique Social Media strategy for each practice, as well as execution through Hootsuite.



Zero Gravity Soul

• Social Media Specialist

  • Mar 2017 - Mar 2018

  Develop a social media strategy and set goals to increase brand awareness and increase engagement Manage all social media channels such as Facebook, Twitter, and Instagram Plan content and delivery and using Hootsuite to manage multiple social media channel Form key relationships with influencers across the social media platforms Manage and facilitate social media communities by responding to social media posts and developing discussions Develop a social media strategy and set goals to increase brand awareness and increase engagement Manage all social media channels such as Facebook, Twitter, and Instagram Plan content and delivery and using Hootsuite to manage multiple social media channel Form key relationships with influencers across the social media platforms Manage and facilitate social media communities by responding to social media posts and developing discussions



Paleo f(x)™

• Health Entrepreneur f(x)™ Event Coordinator

  • Jan 2017 - Mar 2018

  Event manager for the Health Entrepreneur f(x)™ series from Paleo f(x)™. Health Entrepreneur f(x)™ is a business mastermind event for health and wellness entrepreneurs from across the country. Role Includes; Communication and scheduling of the speakers Reviewing and approving applications to participate Contacting customers to handle question and concerns Coordinating hotel blocks and transportation to venue Set up/Tear down of venue space Gathering products for swag bag placement Speaking with vendors about potential sponsorship Budgeting resources Marketing Overview



BARetc.

• United States
• Advertising Services
• 1 - 100 Employee

• Brand Ambassador

  • Sep 2015 - Sep 2017

  Founded in 2010, BARetc. is a full-service experiential marketing agency specializing in spirit, wine and beer elevation. Not your average bottle-pusher with a pretty face (although we are pretty good-looking), BARetc.’s winning formula hones in on three critical flavors: brand activation, consumer engagement and digital ​reinforcement. We don’t believe in cultivating the obvious. Inspiring high energy, participatory experiences are what marry people to their favorite brands and generate real sales. Role Included: - Provided brand information to potential clients in a retail setting including offering marketing materials. - Engaged clients in conversation to provide feedback to the brand on marketing and taste. - Promoted brands name and products - Start conversations and open dialogue with customers - Sell bottles for off-premise consumption - Generate interest in the product - Demonstrate products - Provided free tasting



LeadingResponse

• United States
• Advertising Services
• 1 - 100 Employee

• Client Service Manager

  • Jun 2016 - Jan 2017

  LeadingResponse, a client acquisition specialist with 36 years of experience delivering data-driven solutions to professional services end markets. We are a prospecting engine capable of generating consistently high-quality leads to help grow your business. Our success across a wide range of industry verticals with unique and complex needs gives us the expertise and tools to drive measurable improvement in new client conversion for virtually any business mode. Role included: - Operated as the lead point of contact for the new and existing client as they navigated both the program and the proprietary software. - Provided updates for both the development team and client on third party integrations into proprietary software. - Built and maintained strong, long-lasting customer relationships by engaging with clients on their particular needs and goals. - Collaborate with the sales team on growth opportunities within practice areas and territory to develop new business with existing customers. - Meet monthly with clients to identify areas of improvement including preparing reports on the account conversions.



GlenMartin

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Account Manager

  • Feb 2016 - Jun 2016

  GlenMartin is a leader in the design and development of the technology and structures that make our modern communication networks and utilities thrive. We specialize in infrastructure development of support structures and network connectivity for a wide variety of telecommunications and utility solutions. We offer excellence in site acquisition, architectural planning, detailing, engineering and upgrade of existing telecom facilities as well as turn-key solutions. Our products and solutions complement each other as we offer integrated answers to our customers’ difficult challenges. Role Included: - Responsible for selling the equipment and products to returning clients as well as securing potential new clients for the growth of the company. - Communicated customer’s needs and loading specifications to the engineering staff. - Responsible for preparing quotes on orders of standard product line and custom built towers. - Suggested best possible tower based on client's location, usage, and loading specifications. - Explained equipment usage by usage of brochures and demonstrations. - Helped to redesign brochures for GlenMartins RT and MF series of towers, including writing updated copy.



Simplified Genetics

• Creator of Solutions

  • Mar 2014 - Jan 2016

  We improve lives by providing accurate and actionable, full sequence genetic analysis . Our clients benefit by learning their genetic dispositions and develop personalized steps to interact with their own body. We present your comprehensive results in a simple format that is easy to use and readily adaptable today. Simply put, Simplified Genetics is a health and lifestyle company that uses premium scientific methodology to help each of our clients.Account manager and Epigenetic counselor for a privately owned consumer genetics company. Role Included: - Increased provider sales by creating training and development tools for existing and new wholesale accounts worldwide. - Helped to increase the provider base and motivate sales teams through hands on training.. - Worked one on one with retail clients to understand, adapt and execute epigenetic lifestyle plans along with creating follow up and accountability resources. - Created standard operating procedures for the building, managing and distribution of buccal swab kits worldwide, to eliminate waste and reduce cost.


Paleo F(x)
• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee
• Note taker

  • 2016 - 2016


American Power Yoga

• United States
• Mental Health Care

• Director of American Power Yoga

  • Nov 2013 - Mar 2015

  Directed one of Dallas' oldest yoga studio, until it was purchased. Constructed an efficient operational procedures and standards for the running and maintenance of the studio while slashing the operation’s budget. This was achieved by supervising teaching schedules, managing staffing, and inventory while ensuring the continuation and improvements of services.. Increased new client 20% by collaborated on marketing efforts and campaigns. Increased the student attendance and retention of auto-pay students between management changes.. Generated marketing materials to be distribute through social media that were the catalyst for the largest group of weekend Trainees in the history of the studio



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Lead Teller

  • Apr 2008 - Dec 2008

  • Supervise teller in opening/closing procedures, and transaction accuracy • I was able to demonstrate the ability to multitask in a fast-paced environment, while maintaining an emphasis on sales quality. • Supervise teller in opening/closing procedures, and transaction accuracy • I was able to demonstrate the ability to multitask in a fast-paced environment, while maintaining an emphasis on sales quality.