Cassaundra Craddock-Humphrey

Development QA Specialist at Card Compliant
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Contact Information
us****@****om
(386) 825-5501
Location
Belton, Missouri, United States, US
Languages
  • Japanese Elementary proficiency
Skills

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Bio

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Credentials

  • Tax Preparer
    IRS
    Oct, 2013
    - Oct, 2024
  • Ordained Minister
    Judah Inc Family Worship Center & Ministries
    Nov, 2011
    - Oct, 2024

Experience

  • Card Compliant
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Development QA Specialist
      • Jul 2014 - Present

      Card Compliant can help companies find a balance between compliance with federal, state and local regulation of the industry versus the profitability and feasibility of their card programs. As an issuer of a card program, a company may find it difficult and time consuming to maintain compliance with regulations. Card Compliant has developed a turn-key resolution that allows your company to transfer financial liability, compliance liability issues and accountability to Card Compliant. Meanwhile, your company retains the benefits of a card program such as, the use of funds, float and customer satisfaction. Card Compliant's issuing solutions include its Cardco solution with transaction and compliance processing capabilities. Show less

  • Advent Financial Services
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Fraud Analyst
      • Dec 2013 - Jul 2014

      • Approve or decline Electronic Return Originator applications based on compliance of due diligence regulations set by Advent Financial. • Review documents sent in for clearance of exceptions (red flags) detected by system. Approving legit documents and denying falsified documents. • Working with ERO’s to get them certified for offering bank settlement products in their tax offices • Gathering and reviewing survey data from third parties and determining pass/fail results. Surveys consisted of Client surveys, On-site visits, Mystery Shops, and email surveys. • Work with ERO’s based on their survey results to assist them with finding resolutions to failed audits. • Notate results and responses from ERO’s and clients concerning audit results, issues, complaints and resolutions. • Work with third party companies who conduct oversight audits on ERO’s for compliance. • Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Show less

  • H&R Block
    • United States
    • Retail
    • 700 & Above Employee
    • Tax Advisor
      • Jan 2001 - Apr 2014

      Responsible for preparing complete and accurate tax returns, introducing clients to and offering other financial products and services with the goal of helping clients achieve their financial objectives. This job title includes the Certification Level/ Titles referenced in the H&R Block Tax Professional Certification Program.

    • QA Analyst
      • Oct 2001 - May 2013

      · Provided Black Box/Gray Box Testing.· Thoroughly understood the function of the product or product area (end to end) from the customer perspective.· Created and maintained test cases for each testing product and/or entity.· Reported, documented and monitored defects found during testing cycles.· Supported the users through level 3 support call center for usability, functionality, tax theory, and calculation issues.· Maintained a level of understanding of end-user functionality that exceeded the software engineer or hardware technician.· Provided ability to read SQL queries for testing purposes of functionality. Worked closely with developers to create SQL queries based on requirements. · Responsible for ensuring that software/hardware implemented functionality as specified in the Business Requirements and Functional Requirements without necessarily reading product source code or technical manual.· Ensured that software/hardware performed as documented or designed and that it could not be broken once it gets into the hands of the customer.· Involved in the beginning design cycle to create the use cases that would drive product development, gather requirements, draft and/or review requirements, work-flows and UI designs for product features and enhancements.· Reviewed business/solution requirements to ensure quality standards, for each project assigned.· Scheduled assigned tasks and updated manager on progress.· Worked closely with QA leads and developers to ensure testing needs and timelines were met. · Multi-tasked, working several projects at a time in a faced paced environment to meet the given deadlines provided by the project manager. · Ensured all deliverables were of high quality, with limited direction. Working independently (or with a team). Show less

Education

  • Everest University-Tampa
    Associate of Science (A.S.), Accounting
    2010 - 2013
  • Longview Community College
    2007 - 2007

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