Andrew Cassato
Cloud Engineer at Elevate Services Group, LLC- Claim this Profile
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Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftMar, 2022- Oct, 2024
Experience
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Elevate Services Group, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Cloud Engineer
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Oct 2021 - Present
Customer facing cloud engineer Customer facing cloud engineer
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Entrust
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United States
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Software Development
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700 & Above Employee
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Implementation Engineer
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Apr 2021 - Oct 2021
B2B Customer-facing position installing highly complex and secure SaaS solutions for financial institutions. Working on the new cloud team delivering and configuring software used for programming and printing financial cards (credit / debit). Entrust is one of the most PCI compliment companies in North America and we safely handle highly confidential data traveling over the public web. I consult clients on their infrastructure, gather mission critical information, install, configure and test software in their environment, provision new tenants in our cloud environment using Octopus / Ansible and deploy them into numerous staging environments before adding them to production cloud servers.
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Company Confidential
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Hospitals and Health Care
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1 - 100 Employee
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Sr. Manager of Architecture
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Jul 2020 - Jul 2021
Designed IT infrastructure systems for startup company in the construction and energy space (details protected under NDA but I can supply references). Created an IT roadmap and plans for numerous acquisitions. Reported to the CTO and worked closely with CISO to ensure system security and that my team was aware of their vision as it applied to infrastructure. Maintained close vendor relationships and vetted products to drive success across multiple divisions within the organization. Stayed current with industry trends to ensure cutting edge system functionality.
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Four Winds Interactive
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United States
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Software Development
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1 - 100 Employee
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Systems Engineer
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Mar 2018 - Nov 2019
· Consulted with clientele for implementation of digital signage network. Provided consulting services on hardware, software, server infrastructure and integrations with external data, images and video.· Gathered requirements for IT infrastructure and made recommendations for the signage solution. · Provided implementation services onsite or remote. · Performed QA and troubleshooting assistance for installed and deployed solutions. · Served as technical training for client IT staff.· Supported in-flight projects and served as go-to technical resource.
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On Site Technical Engineer
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2013 - 2018
· Assigned to top clientele to support via white glove specialty services to a diverse range of customers in various industries over the phone and onsite. · Provided technical support for Microsoft products, server hardware, third party vendor software applications and Active Directory administration. · Monitored, analyzed and resolved network incidents for client networks. · Maintained ticketing system with accurate documentation of all activities performed for clients. · Assigned to top clientele to support via white glove specialty services to a diverse range of customers in various industries over the phone and onsite. · Provided technical support for Microsoft products, server hardware, third party vendor software applications and Active Directory administration. · Monitored, analyzed and resolved network incidents for client networks. · Maintained ticketing system with accurate documentation of all activities performed for clients.
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HOLLY HUNT
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United States
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Furniture and Home Furnishings Manufacturing
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200 - 300 Employee
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IT Support Technician
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2013 - 2013
· Provided technical support to corporate offices and showrooms utilizing SCCM throughout United State and Europe. · Served as point of contact for mobile management tools to ensure data security in and out of the network. · Managed and maintained Active Directory and VoIP phone system. · Provided technical support to corporate offices and showrooms utilizing SCCM throughout United State and Europe. · Served as point of contact for mobile management tools to ensure data security in and out of the network. · Managed and maintained Active Directory and VoIP phone system.
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Chicago On Call
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United States
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IT Services and IT Consulting
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IT Support Technician
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2012 - 2013
· Supported technical needs for client companies around Chicago area. · Performed troubleshooting techniques over the phone and via web applications to identify and resolve issues.· Accurately processed and documented service transactions using ticket tracking software programs. · Supported technical needs for client companies around Chicago area. · Performed troubleshooting techniques over the phone and via web applications to identify and resolve issues.· Accurately processed and documented service transactions using ticket tracking software programs.
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Strive Logistics, LLC
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United States
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Paper and Forest Product Manufacturing
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IT Support Technician
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2011 - 2012
· Provided support and solutions to customer queries. Instrumental in creating Strive Logistics Help! Desk.· Gathered customer and technology information to determine technical support level to resolve issues. · Maintained customer contact during issue lifecycle and made follow-up calls to customers. · Provided support and solutions to customer queries. Instrumental in creating Strive Logistics Help! Desk.· Gathered customer and technology information to determine technical support level to resolve issues. · Maintained customer contact during issue lifecycle and made follow-up calls to customers.
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Education
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Miami University
Bachelor of Arts - BA, English
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