Experience

WiseTech Global

• Australia
• Software Development
• 700 & Above Employee

• Product Specialist

  • Jun 2023 - Present

• Product Associate

  • Apr 2022 - Jun 2023



White-Wilson Medical Center, P.A.

• United States
• Medical Practices
• 100 - 200 Employee

• Help Desk Analyst 2

  • May 2017 - Apr 2022

  Analyze, categorize assign and resolve support requests that are submitted by customers. Able to effectively communicate with users to rapidly resolve their issues ensuring their capability to use IT resources effectively. Interact with vendors to troubleshoot issues and to integrate new systems with existing systems. Work with multiple database servers while having primary responsibility for two critical databases. Create and run queries from a massive EMR database using Microsoft SQL Server Management Studio. Create and run queries using a Snowflake database connection. Update and maintain ASP.net internal website with Visual Basic. Show less



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Tier 1 Technical Support

  • Aug 2016 - Oct 2016

  Performed basic troubleshooting with client computers to make sure they worked properly with our system. Tier 1 technical support for the Florida Virtual School System. More advanced troubleshooting with teacher computers. Remote in to teacher computers to resolve issues. Escalate issues to the correct departments as needed. Handle an on going ticket queue in between phone calls. Performed basic troubleshooting with client computers to make sure they worked properly with our system. Tier 1 technical support for the Florida Virtual School System. More advanced troubleshooting with teacher computers. Remote in to teacher computers to resolve issues. Escalate issues to the correct departments as needed. Handle an on going ticket queue in between phone calls.



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Care Representative 1

  • Sep 2010 - Jul 2016

  • Work with customers over the phone to resolve technical issues by troubleshooting. • Mentor other CCR peers to help lower and maintain their stats at predetermined company specifications. • Identify CCR issues and work with the Mentor Team to design and implement process improvements to resolve these issues. • Developed an Excel presentation for management on process improvements and efficiencies that was then presented to our customer and used to resolve longstanding issues. • Over 5 years of experience troubleshooting and documenting the problems and results. • 1 year of experience on a team in a pilot program to test out and make modifications to the quality guidelines in order to help streamline the call flow. • Troubleshot and setup home entertainment systems to connect to a home network in order to access the internet. • Troubleshot and setup the Directv Whole Home DVR network for customers to allow the DVRs the customer owns to be able to share content with the other DVRs in the home. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service

  • Nov 2004 - Sep 2010

  Customer Service: • Work with customers to assist in the return and exchange of items, handle money, handle money orders and electronic fund transfers through MoneyGram. • 3 years experience. Pharmacy Cashier: • Work with confidential patient information, make sure patient has the correct prescription, work with data entry for federal pseudoephedrine restrictions. • 1 year experience. Cashier: • Work with customers, train cashiers, handle money, work with data entry for credit card applications. • 5 1/2 years experience. Show less